Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Software Engineer - Back End JAVA

Company: Kyndryl

Location: Gurgaon, India / Remote

Posted Jan 22, 2025

Senior/Financial Analyst

Company: Alteryx

Location: Irvine, CA / Remote

Posted Jan 22, 2025

Principal Programmer Analyst

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is offering a Principal Programmer Analyst position, where the successful candidate will contribute to world-class scientific research. The role involves developing and implementing flawless programming solutions, leading innovative programming solutions to streamline clinical trial processes, and ensuring quality standards in data management and analysis. The company values integrity, intensity, innovation, and involvement, fostering a collaborative environment. The ideal candidate should have a Bachelor's degree or equivalent, proven experience as a Principal Trial Programmer, strong proficiency in programming languages like SAS, R, or Python, and extensive experience with clinical trial data systems and regulatory requirements.

Spring Intern 2025 - Qualitative Analysis – Evaluation Reporting

Company: PCORI

Location: Remote

Posted Jan 22, 2025

The Patient-Centered Outcomes Research Institute (PCORI) is seeking a Master's or Doctoral intern for its Engagement Award (EA) Program. The intern will conduct a qualitative analysis of evaluation reporting tools from EA projects, developing codes, identifying themes, and presenting findings. The role involves using qualitative analysis software, organizing and interpreting data, and drafting a summary report and presentation. PCORI is committed to patient-centered research and values diversity, equity, and inclusion.

Compensation Program Manager

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 22, 2025

Senior Staff Cloud Capacity Engineer

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 22, 2025

Information Security and SOX Controls Specialist

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 22, 2025

Feasibility Strategist - FSP - EMEA

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a standard Monday-Friday work schedule in an office environment. The job involves providing end-to-end support for clinical trials, from start-up to close-out. The role involves developing site and patient strategies, managing feasibility offerings, and maintaining strong relationships with internal and external customers. Key skills include excellent decision-making, data analysis, time management, communication, leadership, and problem-solving abilities. The company's mission is to make the world healthier, cleaner, and safer.

Programming Team Leader, PK

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a highly experienced Clinical Trials Lead Programmer for a fully remote position in Europe. The role involves overseeing statistical and programming aspects of multiple projects, acting as lead programmer, project lead, or oversight lead. Key responsibilities include designing, analyzing, and reporting clinical trials, ensuring adherence to regulatory requirements, and representing the department to clients. The ideal candidate should have an MS/MA degree in computer science, statistics, biostatistics, mathematics, or related field with at least 3 years of experience, or a Bachelor's degree with at least 5 years of experience. Preferred qualifications include programming experience in Clinical Pharmacology, good knowledge of statistics, and expert level knowledge of SAS or other programming languages. The role offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Key Account Executive

Company: Arrow Electronics

Location: Remote

Posted Jan 22, 2025

Arrow Intelligent Solutions is seeking a dynamic and results-driven Key Account Executive. The role involves managing strategic client relationships, driving initiatives, and ensuring account satisfaction and growth. The ideal candidate will have expertise in customer relationship management, identify business opportunities, and enhance market presence. Responsibilities include creating selling opportunities, understanding customer needs, leading strategic account planning, executing solutions selling, and managing a territory up to $125 million. The role also involves planning and managing RFQs, negotiating contracts, and building influential relationships at manager and executive levels. The position requires 12 years of related experience with a bachelor's degree, or equivalent. Arrow offers competitive compensation, benefits, and growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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