Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Product Marketing Manager

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup with a mission to empower edge devices through real-time data synchronization, even in limited connectivity. They offer a peer-to-peer technology trusted by major clients like Chick-fil-A and Delta Airlines, and work with the US military on critical connectivity solutions. The company values trust, communication, and continuous improvement, and celebrates diversity. The Product Marketing Manager role involves developing go-to-market strategies, crafting product messaging, enabling sales, conducting market research, gathering customer feedback, creating content, planning campaigns, and tracking performance. The ideal candidate has 5+ years of B2B product marketing experience, strong understanding of enterprise software markets, and excellent communication skills.

Partner Manager

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup with a mission to empower edge devices through real-time data synchronization, even in limited connectivity. The company's peer-to-peer technology is trusted by major clients like ChickfilA and Delta Airlines, and they work with the US military on critical connectivity solutions. As a Partner Manager, you will build and nurture relationships with key partners, develop the partner ecosystem, negotiate commercial contracts, and ensure successful implementation of Ditto's solutions. The ideal candidate has 5+ years of experience in partner management or business development within the enterprise software or technology industry, a proven track record in building sales pipelines, and experience negotiating commercial agreements. Ditto offers competitive salaries, stock options, and a flexible vacation policy, with offices in Atlanta, GA, and Berkeley, CA.

Software Engineer Backend (Chennai - Remote)

Company: KeepTruckin

Location: Remote

Posted Jan 22, 2025

KeepTruckin, a company utilizing AI and computer vision, is seeking a Software Engineer with 2-10 years of experience. The role involves designing and implementing scalable services, developing tooling, and providing mentorship. The engineer will work on high-impact problems, contribute to robust projects, and help maintain and scale backend systems. KeepTruckin values diversity and inclusivity, and is an equal opportunity employer.

FP&A Analyst

Company: LendingHome

Location: Remote

Posted Jan 22, 2025

Sales Coach - Retail Insurance

Company: AAA Club Alliance

Location: Alexandria, VA / Remote

Posted Jan 22, 2025

Principal Software Engineer

Company: Procore Technologies

Location: Austin, TX / Remote

Posted Jan 22, 2025

Procore Technologies is seeking a Principal Software Engineer to join their mission to digitize the construction industry, one of the world's least digitized and most dangerous sectors. The role involves developing the Universal Tool Platform (UTP), a centralized platform for managing all construction data and capabilities. The successful candidate will drive the end-to-end architecture of the meta-driven UI and API platform, architect, design, implement, test, and deploy high-quality code, and contribute to core initiatives and innovative technical projects. Procore offers competitive benefits, flexible work locations, and a culture that encourages ownership and new ideas.

Division Vice President, Enterprise Sales

Company: Grand Rounds Health

Location: Remote

Posted Jan 22, 2025

Included Health is seeking a Regional Vice President (RVP), Sales - East to oversee sales efforts in a multi-state territory. The RVP will lead sales teams, develop strategies, and drive pipeline growth, targeting large enterprise employers. Key responsibilities include onboarding, developing a multi-year sales plan, and building relationships with key healthcare consultants. The ideal candidate will have a strong background in healthcare benefits, proven sales track record, and experience working with senior-level professionals. Included Health is committed to raising the standard of healthcare for everyone, offering integrated virtual care and navigation.

Pre-Sales Solution Engineer

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup offering a peer-to-peer technology for real-time data synchronization, trusted by major companies like ChickfilA and Delta Airlines. They are seeking a PreSales Solution Engineer with 3+ years of experience in enterprise software, cloud data infrastructure, or SaaS. The role involves understanding customer requirements, demonstrating Ditto's Edge Sync Platform, and collaborating with internal teams. Benefits include competitive salaries, stock options, and flexible vacation policy. Ditto is an equal opportunity employer committed to diversity and continuous improvement.

Product Manager-SDK

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup with a mission to empower edge devices through real-time data synchronization, even in limited connectivity. They offer a Product Manager for SDKs position, requiring 2+ years of experience in product management for highly technical products, and proficiency in mobile application development. The role involves working closely with the Senior Director of Product, customers, and engineering teams. Benefits include competitive salaries, stock options, and flexible vacation policy. Ditto is an equal opportunity employer committed to diversity and continuous improvement.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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