Customer Service Jobs in USA

485,748 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Software Development Engineer III - Data Platform

Company: Mapbox

Location: USA

Posted Nov 21, 2024

Mapbox is a leading real-time location platform that provides tools for data applications. The company is looking for a Software Development Engineer III to build and deliver internal data tools and pipelines.

Engineering Manager - Clinical Quality

Company: Rula

Location: USA

Posted Nov 21, 2024

The company Rula is dedicated to making mental healthcare work for everyone, providing quality care and empowering individuals to take charge of their mental health. They believe in diversity, equity, and inclusion and strive to create a culture of inclusion.

Staff Software Engineer

Company: HubSpot

Location: USA

Posted Nov 21, 2024

HubSpot is seeking a Staff Software Engineer to join the Customer Agent team. The team is building an AI-powered customer support agent and is looking for a handson technical leader who can amplify the capabilities of the team. The ideal candidate has experience with AI, is a technical leader, and has a long track record of delivering high-value projects.

Senior Tools Support Specialist

Company: Airbnb

Location: USA

Posted Nov 21, 2024

The job posting is for a Tools and Process Improvement Lead at Airbnb. The role involves leading business requirements, collaborating with cross-functional teams, and driving continuous improvement. The successful candidate will have experience in process improvement, project management, and data-driven decision making.

Internal Audit Manager

Company: PagerDuty

Location: USA

Posted Nov 21, 2024

PagerDuty is seeking an Internal Audit Manager to join their team. The role involves planning and executing internal audits, SOX compliance, and advisory engagements. The ideal candidate will have a degree in Accounting or Finance, be certified as a CPA, CIA, or CISA, and have at least 5 years of experience in public accounting or public company.

Associate Director, Payroll

Company: Movable Ink

Location: USA

Posted Nov 21, 2024

Movable Ink is a company that scales content personalization for marketers through data-activated content generation and AI decisioning. The company is headquartered in New York City and serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. The Associate Director Payroll will be responsible for managing the domestic and international payroll operations and function.

QA Analyst

Company: Prizepicks

Location: USA

Posted Nov 21, 2024

PrizePicks is a fast-growing sports company that values diversity and inclusivity. They are looking for a Software QA Analyst to join their team, with responsibilities including testing complex computer programs and working closely with engineering and product teams.

Senior Salesforce Admin

Company: Protegrity

Location: USA

Posted Nov 21, 2024

Protegrity is seeking a Sr Salesforce Admin for their Global Sales Operations team. The role involves managing and optimizing the Salesforce platform, ensuring data integrity, and collaborating with cross-functional teams.

Director - Engineering

Company: Vidyard

Location: USA

Posted Nov 21, 2024

Vidyard is looking for an experienced Director of Engineering to join their RampD Leadership team. The role involves leading high-performing remote engineering teams, developing and leading technical innovation, and partnering with Design and Product teams to grow their cutting-edge platform.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Nov 21, 2024

HubSpot is looking for a Growth Specialist Account Executive to join their direct sales team. The role involves identifying and closing new business opportunities, managing a pipeline of prospects, and partnering with marketing and technology departments. The company offers a competitive cash compensation range of $140,000 to $160,000 annually, as well as benefits and perks.

Technical Support Engineer (L1)

Company: Cyberhaven

Location: USA

Posted Nov 21, 2024

Cyberhaven is looking for a Technical Support Engineer L1 to join their team. The role involves providing technical support to customers, troubleshooting issues, and collaborating with engineers. The company offers a competitive salary, stock options, and a fast-paced work environment.

Technical Support Engineer (L3)

Company: Cyberhaven

Location: USA

Posted Nov 21, 2024

The job posting is for a Technical Support Engineer L3 at Cyberhaven, a company that provides AI-powered data security solutions. The role involves providing technical support to customers, troubleshooting issues, and collaborating with other teams. The company values diversity and is an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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