Customer Service Jobs in USA

485,876 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Staff, Product Manager (L4) - User Authentication & Identity

Company: Twilio

Location: USA

Posted Nov 09, 2024

Twilio is looking for a Product Manager to join the User Authentication and Identity product team. The role involves crafting and delivering on the vision, strategy, and roadmap for the product portfolio. The company values diverse experiences and encourages applicants from all backgrounds to apply.

Senior Backend Engineer II

Company: Degreed

Location: USA

Posted Nov 09, 2024

The role is for a Senior Backend Engineer to work on transforming and modernizing the core of the platform, with a focus on building scalable services and empowering product teams. The job requires expertise in C, collaboration, and problem-solving, as well as experience with agile methodologies and cloud expertise.

Telephonic Case Manager

Company: Sedgwick

Location: USA

Posted Nov 09, 2024

Sedgwick is a company that values its employees and offers a positive work environment. The company is looking for enthusiastic candidates who thrive in a collaborative environment and are driven to deliver great work. The role of a Telephonic Case Manager involves creating a case management strategy to facilitate medical recovery and a successful return to work.

Business Development Representative

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Nov 09, 2024

WatchGuard is a global leader in network security and intelligence, offering a flexible work philosophy and a range of benefits. The company is committed to fostering an inclusive workplace and provides equal employment opportunities for all qualified employees.

Business Development Representative

Company: Verifiable

Location: USA

Posted Nov 09, 2024

Verifiable is hiring a Business Development Representative (BDR) to help accelerate their pipeline generation efforts. The role involves prospecting, qualifying leads, and developing targeted sequences to educate and nurture prospect organizations towards conversion.

Staff Software Engineer

Company: Ghost

Location: USA

Posted Nov 09, 2024

Ghost is a private b2b marketplace that helps scale distribution for the best brands in the world. They are looking for a Staff Software Engineer to build their platform from the ground up. The company is described as having amazing traction, moving with velocity, and having abundant growth potential.

Principal Consultant - Full Stack Drupal Developer

Company: Dynamo Technologies

Location: USA

Posted Nov 09, 2024

The job description is for a Full Stack Drupal Developer to support the US Forest Service. The job requires experience in Drupal development, web solutions, and enterprise solutions. The company, Dynamo, is an Equal OpportunityAffirmative Action employer.

Lead People Programs & Operations Specialist

Company: Deputy

Location: USA

Posted Nov 09, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are looking for a motivated and detail-oriented individual to join their People Team as a Lead People Programs and Operations Specialist.

Program Manager, Operations

Company: Xometry

Location: USA

Posted Nov 09, 2024

Xometry is a company that powers industries by connecting people with big ideas to manufacturers. As a Program Manager, you will oversee and drive the successful execution of key programs and projects within the organization.

Manager of Institutional Giving

Company: Code.org

Location: USA

Posted Nov 09, 2024

The job summary describes the role of a Manager of Institutional Giving at Codeorg, responsible for driving contributed revenue through grant proposals, reports, and sponsorship requests. The role involves establishing and maintaining partnerships with grant funders and corporate foundation partners, and identifying new prospects to secure new revenue.

Senior Program Officer

Company: Venturewell

Location: USA

Posted Nov 09, 2024

VentureWell is hiring a Senior Program Officer to work with existing and new programs. The ideal candidate has experience running programs for early-stage entrepreneurs and has lived experience as an innovator, entrepreneur, or early-stage investor.

Manager - Reals and CS Programs

Company: Menlo Security

Location: USA

Posted Nov 09, 2024

Menlo Security is a cybersecurity company that provides cloud-based isolation platforms to protect organizations against cyberattacks. They are looking for a Manager of Renewals and Growth to own and execute the global renewal strategy for all of their renewals and programs. The successful candidate will be a proactive leader with creative sales experience, program management knowledge, and excellent business acumen.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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