Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Scaling Recruiter

Company: Mercury

Location: USA

Posted Oct 29, 2024

Mercury is hiring a full-cycle recruiter to support hiring for roles across their Scaling Organizations. The role involves running a full cycle recruiting pipeline, sourcing passive candidates, and improving recruiting processes.

Customer Success Manager, Mid-Market

Company: Muck Rack

Location: USA

Posted Oct 29, 2024

The job description is for a MidMarket Customer Success Manager at Muck Rack, responsible for driving growth and securing renewals within the midmarket customer segment. The role requires expertise in customer lifecycle management, contract negotiation, and strategic acumen. The salary range is $70,000 to $90,000+ with a 13-quarter ramp time.

Business Development Representative

Company: Recharge

Location: USA

Posted Oct 29, 2024

Recharge is looking for a Business Development Representative to join their growing Sales team. The role involves identifying and qualifying leads, communicating Recharge's value proposition, and driving sales growth through new customer acquisition.

Analyst & Media Relations Director

Company: Acquia

Location: USA

Posted Oct 29, 2024

Acquia is a company that empowers brands to create digital customer experiences. They offer a digital experience platform that enables marketers, developers, and IT operations teams to rapidly compose and deploy digital products and services. The company is looking for an Analyst and Media Relations Director to manage media and analyst relations and build awareness of their vision, platform, and products.

Senior Support Engineer

Company: Protegrity

Location: USA

Posted Oct 29, 2024

The job posting is for a cybersecurity professional to join Protegrity, a leading data protection company. The role involves providing expertise and knowledge to the support team and clients, and requires experience with various operating systems, technology streams, and data platforms.

Full Stack Engineer - Salesforce Integrations

Company: Vivun

Location: USA

Posted Oct 29, 2024

The job posting is for a Full Stack Engineer at Vivun, a leading provider of Technical Sales solutions. The role involves designing, building, and maintaining scalable solutions that integrate with Salesforce. The company offers competitive salary, full health benefits, and flexible work schedules.

Technical Support Reliability Engineer IV

Company: Deputy

Location: USA

Posted Oct 29, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. The company is committed to building a diverse team and offers various employee perks. The role of Support Reliability Engineer is to resolve unique and complex issues, requiring sophisticated analytical and problem-solving techniques.

Staff Site Reliability Engineer

Company: Array

Location: USA

Posted Oct 29, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The company is focused on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Staff Software Engineer

Company: Gradient AI

Location: USA

Posted Oct 29, 2024

Gradient AI is a leading provider of AI solutions for the insurance industry, offering a fully remote opportunity with a fun team-oriented startup culture, generous stock options, and unlimited vacation days.

Solutions Consultant (Pre-Sales Engineer)

Company: SpryPoint

Location: USA

Posted Oct 29, 2024

SpryPoint is a leading provider of cloud-based solutions for the utility sector, offering advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. The company is proud to have been recognized by industry experts and clients for its value and innovation. As a Solutions Consultant, you will play a pivotal role in helping utilities achieve their goals through the demonstration of selected SaaS solutions.

Director - Customer Success

Company: Cobalt

Location: USA

Posted Oct 29, 2024

Cobalt is a company that offers pentesting services and is looking for a Director of Customer Success to join their team. The job requires experience in customer success, leadership, and sales, and offers competitive compensation and benefits.

Head of Support

Company: Runway

Location: USA

Posted Oct 29, 2024

Runway is looking for a Head of Support to lead their support function and provide best-in-class support to their growing user base. The ideal candidate will have technical skills, a strong bias towards action, and experience in building automations and managing teams.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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