Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Director - Client Analytics Partnership

Company: StackAdapt

Location: USA

Posted Oct 14, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. The company empowers hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance. The Director of Client Analytics Partner leads a group of individual contributors, responsible for strategic client reporting, data insights, and cross-functional collaboration.

Reconciliation Analyst

Company: Mercury

Location: USA

Posted Oct 14, 2024

Mercury is a financial technology company that provides a complete finance stack for startups. They are looking to hire a Reconciliation Analyst to investigate edge cases in their reconciliation process and provide feedback to internal partner teams.

Identity Engineer (L2)

Company: Twilio

Location: USA

Posted Oct 14, 2024

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. The company is looking for a software engineer to join their Email Identity team to build and maintain the email communications platform.

Senior Cloud Alliance Manager

Company: Teleport

Location: USA

Posted Oct 14, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a modern infrastructure access platform that improves the efficiency of engineering teams and fortifies infrastructure against bad actors or errors. They are trusted by the world's most innovative companies and are changing the fabric of the internet.

Senior Backend Engineer - Growth Activation

Company: Mercury

Location: USA

Posted Oct 14, 2024

The job posting is for a Senior Backend Engineer in the Growth Activation team at Mercury. The team focuses on implementing high-leverage solutions that drive outsized impact for the customer base. The ideal candidate has 5+ years of experience in backend development, proficiency in SQL, and experience in a data-driven product-oriented engineering environment.

Accounting Manager

Company: Smartcar

Location: USA

Posted Oct 14, 2024

Smartcar is a leading developer platform for mobility businesses, seeking an accountant to manage critical accounting operations, financial reporting, and financial planning. The company offers a competitive compensation and benefits package, including remote work, unlimited PTO, and a wellness stipend.

Customer Retail Marketing Manager

Company: Impossible Foods

Location: USA

Posted Oct 14, 2024

Impossible Foods is looking for a Retail Marketing Manager to join their team. The job involves leading marketing relationships with retail customers, developing marketing plans, and driving growth and demand for Impossible Foods products.

Compliance and Data Analyst I

Company: TrueML

Location: USA

Posted Oct 14, 2024

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. The company is looking for a Compliance and Data Analyst I to ensure regulatory compliance and efficiently handle data analysis for compliance-related tasks.

Senior Group Product Manager - Growth

Company: Webflow

Location: USA

Posted Oct 14, 2024

Webflow is seeking a Senior Group Product Manager to lead their product growth team. The ideal candidate has experience in growth product management, data analytics, and leading cross-functional initiatives. The company offers a range of benefits, including equity ownership, 100 employer-paid healthcare, and a flexible PTO policy.

Senior Manager - Customer Support

Company: hims & hers

Location: USA

Posted Oct 14, 2024

The Senior Manager Customer Support will lead a team to drive a consistent customer experience, requiring people leadership skills and a customer-centric approach. The role involves partnering with various teams to achieve service levels and leading with structure and clarity.

Senior Detection Engineer (SIC)

Company: Red Canary

Location: USA

Posted Oct 14, 2024

The job posting is for a Senior Detection Engineer at Red Canary, a company that specializes in threat detection and response. The role involves using the company's detection platform and endpoint data to uncover threats and improve the CIRT platform. The job requires strong analytical and problem-solving skills, experience with endpoint telemetry and EDR security products, and the ability to work in a fast-paced operational environment.

Senior Software Engineer - Dashboard Experience

Company: Mercury

Location: USA

Posted Oct 14, 2024

Mercury is building a banking stack for startups, focusing on a high-quality product experience. The company is looking for a product-minded technical leader to help shape and build the future of Mercury.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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