Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Manager of CRM & Lifecycle Marketing

Company: Thistle

Location: USA

Posted Sep 23, 2024

The Senior Manager of CRM amp Lifecycle Marketing is responsible for maximizing customer engagement across owned marketing channels. The ideal candidate will have experience with strategizing and executing marketing automation, segmentation, and complex workflow builds to drive customer growth, purchase, referral, retention, and winback.

Hubspot Operations Specialist

Company: Grow Therapy

Location: USA

Posted Sep 23, 2024

Grow Therapy is looking for a Hubspot Operations Specialist to build out their Sales Ops function. The role involves troubleshooting workflows, building automations, and refining sales processes. The ideal candidate has experience working in high-volume sales organizations and is Hubspot certified.

Microsoft Security Accelerator Engineer

Company: Pax8

Location: USA

Posted Sep 23, 2024

The Microsoft Security Accelerator Engineer is responsible for supporting partners through the partner journey, conducting product demonstrations, and providing onboarding implementation. They must have strong technical skills, social prowess, and a genuine passion for customer service.

Enterprise Account Manager

Company: TeamSnap

Location: USA

Posted Sep 23, 2024

TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They are seeking an experienced and motivated Enterprise Account Manager to oversee and nurture relationships with governing bodies, large leagues, and associations.

Director of Field Marketing & ABM

Company: StackAdapt

Location: USA

Posted Sep 23, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are looking for an experienced leader to join their team as Director of Field Marketing and ABM. The ideal candidate brings prior leadership experience in ad tech, enterprise marketing, and ABM.

Senior Director - Product Marketing

Company: Dropbox

Location: USA

Posted Sep 23, 2024

The role description is for a Senior Director of Product Marketing at Dropbox, responsible for defining and authoring the go-to-market strategy for Dropbox's Core portfolio. The role requires leadership experience, ability to influence senior executives, and strong marketing competencies.

Marketing Manager - Customer Demand Automation

Company: HubSpot

Location: USA

Posted Sep 23, 2024

HubSpot is seeking a Marketing Manager to drive automation programs that enhance customer experiences, streamline sales processes, and generate demand for HubSpot's products. The role requires a highly data-driven individual with strong writing and communication skills, experience in email marketing and marketing automation, and ability to reinvent and not just execute on status quo.

Senior Customer Success Manager

Company: Rackspace

Location: USA

Posted Sep 23, 2024

The job description is for a service delivery manager who will be responsible for managing the delivery of contracted services to clients, ensuring that service level agreements and key performance indicators are met or exceeded. The role requires strong organizational skills, creative problem-solving, and excellent communication skills.

Sr. Software Engineer (Backend)

Company: Nava

Location: USA

Posted Sep 23, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They work with government agencies to improve how people apply for benefits, navigate their healthcare, and more. The company is committed to diversity, equity, and inclusion, and offers a range of benefits and perks to its employees.

Staff Cloud Security Engineer

Company: Lattice

Location: USA

Posted Sep 23, 2024

Lattice is looking for a software engineer with 8+ years of experience in cloud infrastructure development, security concepts, and principles. The role involves working on complex challenges, collaborating with designers and product managers, and mentoring junior engineers. The company offers a competitive salary, benefits, and a remote work option.

Lead, Advanced Analytics, Aircover

Company: Airbnb

Location: USA

Posted Sep 23, 2024

Airbnb is looking for an Advanced Analytics lead to help enable travel for millions of guests and hosts. The role will support Product and Business leaders in the Aircover and Insurance organization, providing insights, recommendations, and enabling data-informed decisions.

Customer Success Engineer

Company: Quantum Metric

Location: USA

Posted Sep 23, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits, including flexible work environments, professional development opportunities, and a collaborative culture.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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