Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Voucher Processing & Redemption Specialist

Company: CALSTART

Location: USA

Posted Sep 21, 2024

The job posting is for a Voucher Processing and Redemption Specialist at CALSTART, a mission-driven organization focused on transportation decarbonization and clean air. The role involves processing vouchers, managing data, and communicating with stakeholders. The company offers a positive work environment, competitive benefits, and opportunities for growth and development.

Senior Principal Statistical Programmer Consultant (Oncology-Medical Affairs, Clinical Trials)

Company: ClinChoice

Location: USA

Posted Sep 21, 2024

ClinChoice is a global full-service CRO searching for a Senior Principal Programmer Consultant to join their Medical Affairs Team. The role involves leading statistical programming activities for clinical trials and post-marketing studies, and requires a strong background in Medical Affairs and Oncology/Hematology Therapeutic Area.

Senior Analyst

Company: Angi

Location: USA

Posted Sep 21, 2024

Angi is a company that is transforming the home services industry by creating a platform for homeowners and service professionals to find and book jobs. They are seeking a Senior Analyst to join their team to optimize the performance of their platform and provide data-driven insights to enhance the user experience.

Manager of Business Strategy

Company: Sensor Tower

Location: USA

Posted Sep 21, 2024

Sensor Tower is looking for a Manager of Business Strategy to provide white glove service and bespoke projects to clients. The role reports to the VP of Innovation and Strategy and involves managing relationships with key clients, understanding Sensor Tower offerings, and developing cross-functional relationships.

Staff Analytics Engineer

Company: brightwheel

Location: USA

Posted Sep 21, 2024

Brightwheel is a technology brand in early education that aims to provide high-quality education for every child. They are looking for an Analytics Engineer to build and maintain their data layer, with a focus on scalability and data discovery.

Lead/Principal Statistical Programmer Consultant (Hematology-Clinical Trials)

Company: ClinChoice

Location: USA

Posted Sep 21, 2024

ClinChoice is a global full-service CRO searching for a Principal Programmer AnalystConsultant to join one of their clients in Hematology TA Team. The role requires high technical skills and thorough industry knowledge to independently perform programming tasks.

Program Manager

Company: Appen

Location: USA

Posted Sep 21, 2024

Appen is a leader in AI enablement, providing data annotation and model evaluation services to organizations. The company has a global crowd of over 1 million contributors and is trusted by leaders in technology, automotive, finance, retail, healthcare, and government.

Program Manager

Company: Dropbox

Location: USA

Posted Sep 21, 2024

The Launch Readiness team acts as a bridge between Customer Experience and Product Engineering teams, focusing on three key phases of the product release lifecycle. The role involves developing and maintaining product knowledge, representing the customer perspective, and providing product roadmap guidance.

Voucher Processing & Redemption Manager

Company: CALSTART

Location: USA

Posted Sep 21, 2024

The job posting is for a Voucher Processing Manager at CALSTART, a mission-driven organization focused on transportation decarbonization and clean air. The role involves overseeing voucher processing, team leadership, and stakeholder communication. The company offers a positive work environment, competitive benefits, and opportunities for growth and development.

People Technology Director

Company: Restaurant365

Location: USA

Posted Sep 21, 2024

Restaurant365 is a SaaS company looking for a People Technology Director to lead technology strategy and operations. The ideal candidate has experience in Workday and HR systems, and can partner with HR and IT to deliver a connected and streamlined People systems infrastructure.

Senior Product Manager

Company: Modern Health

Location: USA

Posted Sep 21, 2024

Modern Health is looking for an experienced product leader to help build a leading global mental health solution. The role involves creating a roadmap and vision for products, partnering with cross-functional teams, and driving experimentation to measure and understand user behavior.

Senior Security DevOps Engineer

Company: Webflow

Location: USA

Posted Sep 21, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a Senior Security DevOps Engineer to join their new Security and Compliance team. The company offers a range of benefits, including equity ownership, 100 employer-paid healthcare, and 12 weeks of paid parental leave.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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