Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Client Research Advisor

Company: dscout

Location: USA

Posted Sep 16, 2024

Dscout is a company that bridges the gap between product teams and users through meaningful experiences. They offer a platform for companies to uncover critical insights into user needs and behaviors, driving the development of products and services that make a difference. The company is looking for a Client Research Advisor to join their growing Customer Experience and Research team.

Contract/Project Executive

Company: AECOM

Location: USA

Posted Sep 16, 2024

AECOM is a global infrastructure consulting firm that delivers professional services throughout the project lifecycle. They are seeking a ContractProject Executive to provide high-level management responsibilities for various client programs and projects. The role involves directing, managing, and monitoring the team to resolve challenges and meet client expectations.

Developer Experience Engineer

Company: Gusto, Inc.

Location: USA

Posted Sep 16, 2024

The role is for a Senior Software Engineer to join the Developer Experience Team at Gusto, building tools to increase efficiency and productivity for the Product Engineers. The ideal candidate has experience in Platform SRE or DevOps, with skills in Ruby, Kubernetes, AWS, and similar technologies.

Web Experience Manager

Company: Weights & Biases

Location: USA

Posted Sep 16, 2024

The job posting is for a Web Experience Manager at Weights amp Biases, a company that provides AI developer tools. The role involves managing the company's website, designing and implementing web strategies, and optimizing website performance. The company offers competitive salary, equity, and benefits packages.

AI/ML Engineer I

Company: Kraken

Location: USA

Posted Sep 16, 2024

Kraken is a mission-focused company that is looking for an experienced Machine Learning engineer to join their AIML Team. The company is committed to industry-leading security, crypto education, and world-class client support. The role involves designing, implementing, and deploying Machine Learning solutions to solve complex problems and deliver real business value.

Director of Business Development

Company: Databento

Location: USA

Posted Sep 16, 2024

Databento is a next-generation market data provider that offers a unique approach to data consumption. The company has gained over 4000 users in its first year and is looking for a Business Development hire to oversee sales. The ideal candidate has experience in PLG startups and can communicate with developers and quants.

Senior Product Manager - Access Control

Company: Webflow

Location: USA

Posted Sep 16, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a Senior Product Manager to lead a team focused on evaluating, designing, building, and scaling their access control system.

VP - Clinical Practice

Company: Ro

Location: USA

Posted Sep 16, 2024

Ro is a direct-to-patient healthcare company that offers telehealth care, at-home diagnostic testing, and pharmacy services nationwide. The company has a mission to help patients achieve their health goals and has been recognized for its innovative approach to healthcare.

Site Reliability Engineer

Company: hims & hers

Location: USA

Posted Sep 16, 2024

The company is seeking a Site Reliability Engineer to build a reliable web experience for users. The role involves improving system availability and performance, implementing SRE practices, and handling emergency responses. The company offers competitive salary, unlimited PTO, and comprehensive health benefits.

Quality Assurance Manager - Contact Center

Company: Grow Therapy

Location: USA

Posted Sep 16, 2024

The Quality Assurance Manager role is essential for ensuring uniform service quality, driving continuous improvement, and maintaining high compliance standards, ultimately leading to enhanced customer satisfaction and operational efficiency.

Senior Compliance Associate

Company: Wealthfront

Location: USA

Posted Sep 16, 2024

Wealthfront is seeking a compliance professional to join their team. The role involves working closely with the Legal and Compliance department and collaborating with other departments. The job requires strong technical writing skills, knowledge of FINRA and SEC rules, and experience with marketing and communications.

Customer Success Manager

Company: Restaurant365

Location: USA

Posted Sep 16, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a Customer Success Manager to develop relationships with customers and ensure they achieve a maximum lifetime value with their software.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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