Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Sr. Manager - Engineering (Pharmacy)

Company: hims & hers

Location: USA

Posted Sep 15, 2024

Hims amp Hers is seeking an experienced Sr Engineering Manager to build and support their self-service platform. The ideal candidate is a leader with systems implementation experience, who will collaborate with product managers and fulfillment operations leaders to deliver solutions for their Fulfillment and Pharmacy Operations teams.

VP of Sales

Company: Truehold

Location: USA

Posted Sep 15, 2024

Truehold is seeking a dynamic VP of Sales with a deep background in real estate to drive sales growth and contribute to the company's rapid growth. The ideal candidate will be strategic, execution-focused, and thrive in ambiguity.

Lead - Nurse Advocate

Company: Trusted

Location: USA

Posted Sep 15, 2024

Trusted Health is a digital labor marketplace and workforce management solution for the healthcare industry. They provide a platform for employers to connect with nurses and handle benefits, payroll, and compliance. The company has received funding from top institutional investors and has a strong team of Nurse Advocates.

Staff Machine Learning Engineer

Company: HubSpot

Location: USA

Posted Sep 15, 2024

HubSpot is seeking a talented experienced Staff Machine Learning ML Engineer to join their Data Systems amp Intelligence DSI team as part of a newlyformed GTM AI team. The role involves building training and deploying ML models and generative AI GAI solutions at scale, querying integrating analyzing and preprocessing rich and complex datasets, and conducting experiments and evaluations of ML and generative AI models.

Global Head of Cyber Security Operations

Company: Rackspace

Location: USA

Posted Sep 15, 2024

Rackspace Technology is hiring a Global Head of Security Operations. The role requires technical expertise, leadership skills, and ability to present cyber defense capabilities to customers. The job involves leading teams, developing strategies, and managing budgets.

Sales Strategy & Operations Analyst - Billing

Company: Stripe

Location: USA

Posted Sep 15, 2024

The job posting is for a Sales Strategy and Operations team member at Stripe, responsible for building business foundations, automating dashboards, and designing scalable systems. The role requires strong analytical skills, experience with large data sets, and knowledge of sales data and Salesforce.

Director - GTM Systems and Process

Company: COMPLY

Location: USA

Posted Sep 15, 2024

COMPLY is a high-growth organization that provides compliance solutions to clients globally. They are seeking a Director of GTM Systems and Process to join their Revenue Operations team.

Senior Demand Generation Marketing Manager

Company: Deputy

Location: USA

Posted Sep 15, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are committed to building a diverse team and are looking for a Senior Demand Generation Marketing Manager to create and implement strategic marketing programs.

Principal Architect - NICE CXone

Company: TTEC Digital

Location: USA

Posted Sep 15, 2024

The job posting is for a Principal Architect position at TTEC Digital, responsible for designing and implementing complex Contact Center applications. The role requires experience in software development, API integrations, and cloud network infrastructure. The company offers a competitive salary range of $170,000 to $215,000 and benefits.

Consultant - NICE CXone

Company: TTEC Digital

Location: USA

Posted Sep 15, 2024

The job posting is for a NICE CXone Consultant at TTEC Digital, responsible for developing and testing the NICE CXone software platform. The role requires technical experience with various Contact Center technologies and a bachelor's degree in computer science or related field. The company offers competitive compensation, benefits, and a fast-paced work environment.

Sr. Manager - Engineering (EMR)

Company: hims & hers

Location: USA

Posted Sep 15, 2024

Hims amp Hers is seeking an experienced Sr Engineering Manager to build and support their self-service platform. The ideal candidate is a leader with systems implementation experience, who will collaborate with product managers and engineers to deliver solutions.

Senior Consultant - NICE CXone

Company: TTEC Digital

Location: USA

Posted Sep 15, 2024

The job posting is for a Senior Engineer position at TTEC Digital, responsible for developing and delivering the NICE CXone software platform. The role requires technical experience with various Contact Center technologies and the ability to mentor Software Engineers. The company offers a competitive salary range of $120,000 to $140,000 and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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