Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Risk Strategist

Company: Mercury

Location: USA

Posted Sep 10, 2024

Mercury is building a complete finance stack for startups, seeking a strategist to bring risk expertise and analytical approach to onboarding risk strategy. The role requires 4+ years of experience in analytical role, strong SQL skills, and confidence in using data and intuition to make decisions.

Senior Java Developer Cloud Engineer

Company: Rackspace

Location: USA

Posted Sep 10, 2024

The job is about designing, automating, and deploying services on behalf of customers to the cloud. The team uses infrastructure-as-code and has experience in various industries. The job requires experience in software development, cloud architecture, and Agile methodologies.

Software Engineer - Infrastructure

Company: WorkOS

Location: USA

Posted Sep 10, 2024

WorkOS is a developer platform that helps make apps enterprise-ready. They are looking for an experienced engineer to join their Foundations team, responsible for building out the foundational pieces that their product teams build on.

Task Order Manager - Electronic Health Records

Company: General Dynamics Information Technology

Location: USA

Posted Sep 10, 2024

The job description is for a Task Order Manager to support the Federal EHR Modernization program. The role involves developing and managing task orders, working closely with federal customers, and providing technical, administrative, and operational management of development efforts and projects.

Applications Systems Engineering Manager

Company: General Dynamics Information Technology

Location: USA

Posted Sep 10, 2024

The job description is for a Systems Engineering Manager position at GDIT, a global technology and professional services company. The job involves leading and managing a team of technical professionals, providing technical consultation to government officials, and ensuring the production and non-production applications comply with DHS security standards.

Senior Engineering Manager

Company: 1Password

Location: USA

Posted Sep 10, 2024

1Password is looking for a Senior Engineering Manager to support two teams, focusing on the B2B adoption of 1Password products. The role requires experience in people leadership, technical discussions, and collaboration. The company offers a competitive salary, benefits, and a remote work environment.

SR Java Systems Engineer

Company: Rackspace

Location: USA

Posted Sep 10, 2024

Rackspace Technology is seeking a Senior Java Systems Engineer to join their dynamic team. The ideal candidate will have a strong background in information retrieval processing and ranking with a solid understanding of public cloud technologies, especially GCP. The role involves working in a remote environment requiring excellent communication skills and the ability to solve complex problems independently and creatively.

BMC Helix Asset Administrator

Company: General Dynamics Information Technology

Location: USA

Posted Sep 10, 2024

The job description is for a BMC Helix Asset Administrator with expertise in BMC CMDB Client Management and Discovery. The role supports and integrates all ITSM designed Asset Management processes into the customers organization. The job requires a minimum of 7+ years of related experience, ITILv3 or v4 Foundations or 2 Intermediate BMC Certifications, and US Citizenship.

Experienced Product Designer

Company: WorkOS

Location: USA

Posted Sep 10, 2024

WorkOS is a developer platform that helps make apps enterprise-ready. They are looking for an experienced product designer to lead greenfield product initiatives and contribute to their design systems.

Senior Technical Support Engineer

Company: Wasabi Technologies

Location: USA

Posted Sep 10, 2024

Wasabi is a fast-growing company that provides cloud storage services. They are looking for a Senior Technical Support Engineer to join their team. The role involves providing technical leadership and supporting customers with their cloud storage needs.

Cloud Program Cost Analyst (AWS)

Company: General Dynamics Information Technology

Location: USA

Posted Sep 10, 2024

GDIT is seeking a FinOps Cloud Program Cost Analyst to work with customers on cost optimization, financial operations, and reporting. The role requires strong communication and analytical skills, with experience in cloud computing and financial operations.

Microsoft Cloud Solutions Sales Director

Company: Publicis Groupe

Location: USA

Posted Sep 10, 2024

The job description is for a Cloud Solutions Sales Director at Publicis Sapient, responsible for driving revenue growth, managing pursuits, and coordinating with Microsoft. The role requires strong understanding of the Cloud and Microsoft Azure technology landscape, successful track record of building and managing business, and ability to navigate a large organization.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages