Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Metasolv Lead Developer

Company: Cognizant

Location: USA

Posted Sep 10, 2024

The job posting is for a Lead Developer position at Metasolv, requiring experience in Metasolv M6 Inventory system, configuring and coding, and knowledge of Telecom Inventory management. The job offers a salary range of $155K to $165K, benefits, and a discretionary annual incentive program.

SAAS Specialist

Company: Johnson Controls International

Location: USA

Posted Sep 10, 2024

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, offering a competitive salary, benefits, and opportunities for growth and development. The company is looking for a candidate with experience in MS Azure or AWS Administration to join their team.

Azure Platform Admin

Company: Cognizant

Location: USA

Posted Sep 10, 2024

The job posting is for an Azure Platform Admin Remote position at Cognizant, requiring 12 years of experience in deploying Azure PaaS services, scripting, and infrastructure monitoring. The job offers a competitive salary and benefits package.

OFSAA DIH Senior Developer

Company: Cognizant

Location: USA

Posted Sep 10, 2024

Cognizant Technology Solutions is looking for an OFSAA DIH Senior Developer to join their team. The role involves designing, developing, and implementing solutions using OFSAA DIH. The company offers a competitive salary, benefits, and a culture of high customer happiness.

Account Executive

Company: Seamless.AI

Location: USA

Posted Sep 10, 2024

Seamless is looking for a motivated Account Executive to join their growing outbound sales team. The role involves pitching the value of their product in demos, converting prospects into closed-won deals, and using relationship building skills to make a direct impact on earnings and business growth.

Kronos Project Manager

Company: Cognizant

Location: USA

Posted Sep 10, 2024

Cognizant Technology Solutions is looking for a Kronos Project Manager to join their team. The role involves leading solution consultants and developers for multiple enterprise-level implementations, and requires extensive experience working with the KronosUKG Workforce suite of products.

Datacenter Global Business Development Manager

Company: Johnson Controls International

Location: USA

Posted Sep 10, 2024

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, offering competitive salaries, benefits, and opportunities for growth and development. The company is seeking a candidate with a strong background in developing business strategies and solutions, particularly in the BAS or HVAC industry.

Technical Product Manager/ Product Owner

Company: Cognizant

Location: USA

Posted Sep 10, 2024

Cognizant is seeking a Technical Product Manager or Product Owner to join their team. The role involves leading the development and implementation of creative requirement roadmaps, assuming end-to-end responsibility for solutions, and working closely with engineering teams. The company offers a range of benefits, including medical and dental insurance, paid holidays, and a 401k plan.

East Industrial Refrigeration Sales Manager

Company: Johnson Controls International

Location: USA

Posted Sep 10, 2024

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, offering a competitive salary, benefits, and opportunities for growth and development. The company is seeking a Control Sales Representative to join their team in the Eastern US Sales Region.

SailPoint Engineer

Company: Cognizant

Location: USA

Posted Sep 10, 2024

The job posting is for a SailPoint Engineer position at Cognizant, requiring experience in cloud infrastructure and security services, with a focus on SailPoint IIQ and Identity Now platform. The job involves developing and delivering new integrations, features, and workflows, as well as managing source code and builds for compliance reporting.

Application Security Pentester

Company: Cognizant

Location: USA

Posted Sep 10, 2024

The job posting is for an Application Security Pentester position at Cognizant, a company that provides cloud infrastructure and security services. The role involves performing security analysis, testing, and reporting, and requires experience with cloud and container technologies, penetration testing tools, and programming languages.

Audience Experience Specialist

Company: Hireframe

Location: USA

Posted Sep 10, 2024

The job posting is for an Audience Experience Specialist role, responsible for managing customer experience, executing projects, and providing quality checks. The role requires a bachelor's degree, 12 years of experience, and strong attention to detail. The company offers a comprehensive benefits package, including tax-free compensation, annual performance bonuses, and dedicated coaching.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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