Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

VP of Strategic Accounts, Food, Hospitality and Retail

Company: Invisible Technologies

Location: USA

Posted Sep 08, 2024

Invisible is a technology-enabled service company that provides solutions to complex business problems. They have experienced exponential growth and are looking for a VP of Strategic Accounts to maintain and expand client relationships.

Senior Manager - Platform Product Management

Company: Twitch

Location: USA

Posted Sep 08, 2024

Twitch is a live streaming service with a focus on community and user experience. The company is looking for a product manager to lead the registration and authentication experience, working closely with cross-functional teams to drive product vision and define product requirements.

Director - Corporate Communications

Company: Nextech

Location: USA

Posted Sep 08, 2024

Nextech is a leader in specialty healthcare technology solutions, seeking a Director of Corporate Communications to develop and implement communications initiatives. The role requires a minimum of 7 years of experience in corporate communications, with a focus on media and analyst relations, marketing, and sales enablement.

Director - Marketing Technology and Operations

Company: Nextech

Location: USA

Posted Sep 08, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers a range of benefits, including competitive pay, a generous bonus structure, and a comprehensive wellness program. The Director of Marketing Technology and Operations is responsible for establishing and managing the necessary processes and infrastructure to support the company's global marketing technology initiatives.

Director of Strategic Alliances

Company: Contrast Security

Location: USA

Posted Sep 08, 2024

Contrast Security is a leading provider of security technology that enables software applications to protect themselves against cyberattacks. The company is seeking a Global Alliances Manager to join its Strategic Alliances team, responsible for driving incremental revenue and joint GTM initiatives with technology partners.

Senior Marketing Data Analyst (Website Analytics)

Company: G-P

Location: USA

Posted Sep 08, 2024

The company is looking for a Senior Marketing Data Analyst to analyze website data, optimize user experience, and support marketing initiatives. The role requires expertise in data analytics, web analytics tools, and strong communication skills.

Localization Program Manager

Company: Twitch

Location: USA

Posted Sep 08, 2024

Twitch is a globally renowned brand looking for a dynamic Localization Program Manager to join their team. The role involves managing localization projects, implementing quality assurance frameworks, and supporting AI translation solutions.

Services Project Manager

Company: Salsify

Location: USA

Posted Sep 08, 2024

Salsify is a company that helps brand manufacturers and retailers collaborate to win on the digital shelf. They offer a range of products and services that provide a competitive edge through experiences that improve brand trust, amplify product differentiation, and increase conversion rates. The company is headquartered in Boston, Massachusetts, and has hubs in Lisbon, Portugal, and Sydney, Australia.

IT Operations Specialist

Company: Vercel

Location: USA

Posted Sep 08, 2024

Vercel is looking for an IT professional to join their team in San Francisco. The role involves managing the daily IT needs of the in-office staff, troubleshooting hardware and software problems, and working on various IT projects. The company offers a great compensation package, inclusive healthcare, and opportunities for growth and development.

VP of Strategic Accounts, Financial Services

Company: Invisible Technologies

Location: USA

Posted Sep 08, 2024

Invisible is a technology-enabled service company that provides solutions to complex business problems. They have experienced exponential growth and are looking for a VP of Strategic Accounts to maintain and expand client relationships.

Sr. Director of Global Support Experience

Company: Pax8

Location: USA

Posted Sep 08, 2024

The Sr Director of Global Support Experience GSX will lead the strategic direction and execution of initiatives within the GSX team, managing a team of directors and collaborating with regional support leaders to gather buy-in on strategic initiatives.

Senior Engineer Manager - Security Platform

Company: Twitch

Location: USA

Posted Sep 08, 2024

Twitch is a live streaming service that values community and is looking for a Senior Engineering Manager to lead its Security Platform. The role involves guiding a team of engineers to build critical tools and automation solutions, and requires experience in software and data engineering, as well as a passion for security.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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