Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Reals Manager

Company: Recharge

Location: USA

Posted Sep 08, 2024

The job description is for a Renewals Manager at Recharge, responsible for driving customer retention by managing contract renewals. The role involves collaborating with cross-functional teams, identifying opportunities for growth, and ensuring timely and successful contract renewals.

Sr. Manager - Chargebacks

Company: iHerb

Location: USA

Posted Sep 08, 2024

The job requires a Senior Manager of Chargebacks to lead a team, drive process improvements, and develop strategy. The ideal candidate has strong analytical skills, problem-solving abilities, and excellent communication skills.

Senior Fullstack Engineer II - Product

Company: Khan Academy

Location: USA

Posted Sep 08, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company values diversity, equity, and inclusion, and is committed to improving learning outcomes for students worldwide. The role is focused on providing equitable solutions to historically underresourced communities, and the company offers a range of benefits and perks to its employees.

Product Marketing Manager

Company: Bloomreach

Location: USA

Posted Sep 08, 2024

Bloomreach is a company that offers a suite of products for digital commerce, including discovery, content, and engagement. They are looking for a Product Marketing Manager to help them go-to-market with their latest innovations.

Senior Business Operation Analyst

Company: Workiva

Location: USA

Posted Sep 08, 2024

The Senior Business Operations Analyst will work closely with Customer and Partner Experience leaders to develop actionable insights and provide strategic recommendations. The role requires a blend of analytical prowess, strategic thinking, and strong presentation skills.

Senior Product Manager - Patient Relationship Management

Company: Loyal

Location: USA

Posted Sep 08, 2024

LoyalHealth is seeking a Senior Product Manager to lead a high-performing development team in delivering innovative products to the healthcare market. The ideal candidate will have 6+ years of product management experience in B2B SaaS technology, experience in CRM, email marketing automation, and Agile software development environments.

Product Manager

Company: CallMiner

Location: USA

Posted Sep 08, 2024

CallMiner is looking for a Product Manager to help evolve their market leading customer interaction analytics solutions. The Product Manager will manage the entire product lifecycle, conduct voice of customer research, and prioritize the product backlog.

Detection Engineer (4th shift)

Company: Red Canary

Location: USA

Posted Sep 08, 2024

Red Canary is a cyber security company that protects organizations from cyber threats. They offer a range of services, including threat detection and response, and are committed to improving security outcomes for all.

Senior Detection Engineer (2nd shift)

Company: Red Canary

Location: USA

Posted Sep 08, 2024

Red Canary is a cyber security company that protects organizations from cyber threats. They offer a range of services, including threat detection and response, and are committed to improving security outcomes for all.

Director, Implementation - Accounting

Company: Restaurant365

Location: USA

Posted Sep 08, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for accounting and backoffice operations for restaurants. The company is looking for a Director of Implementation Services Accounting to lead a team of managers and implementation specialists in shaping the success of their accounting software solutions.

Detection Engineer (1st Shift)

Company: Red Canary

Location: USA

Posted Sep 08, 2024

Red Canary is a cyber security company that protects organizations from cyber threats. They offer a range of services, including threat detection and response, and are committed to improving security outcomes for all. The company has a strong culture of authenticity and encourages its employees to do their best work.

Solutions Engineer - Client Services

Company: TrueML

Location: USA

Posted Sep 08, 2024

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. The company uses machine learning to engage each customer digitally and adjust strategies in real-time. The Solutions Engineer role is responsible for providing technical support for client integrations, designing and implementing solutions, and collaborating with the engineering and client services teams.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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