Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Application Support Engineer

Company: Icertis

Location: USA

Posted Aug 13, 2024

Icertis is a company that provides contract intelligence platform, and they are looking for an Application Support Engineer to join their Customer Support unit. The role involves providing technical support to customers, collaborating with them to troubleshoot issues, and customizing the product based on their use cases.

Video Editor

Company: Goconsensus

Location: USA

Posted Aug 13, 2024

Consensus is a top place to work due to its incredible culture and great team. The company is changing the way the world buys enterprise software by providing intelligent demo automation software. It values its employees, offering a range of benefits, including generous health insurance, paid parental leave, and unlimited PTO.

Senior Program Manager - Community Support

Company: Airbnb

Location: USA

Posted Aug 13, 2024

The job posting is for a Senior Program Manager in Community Support PMO at Airbnb. The role involves implementing large-scale programs, managing cross-functional teams, and collaborating with executive leadership. The ideal candidate has experience in customer service, project management, and working with senior executives.

Senior Application Support Consultant

Company: Icertis

Location: USA

Posted Aug 13, 2024

Icertis is a company that provides contract intelligence platform, with a mission to be the contract intelligence platform of the world. They offer a range of benefits to their employees, including flexible work environment, paid holidays, and equity component in the compensation package.

Content Marketing Writer

Company: BeyondTrust

Location: USA

Posted Aug 13, 2024

BeyondTrust is a company that values diversity, inclusion, and employee growth. They are looking for a Content Marketing Writer to contribute to their content creation engine, supporting SEO, website, blog, and more. The role requires strong writing, editing, and project management skills, with experience in cybersecurity, DevOps, or IT risk management being desirable.

(Founding) Sr. Software Engineer - Backend

Company: Meaningful Gigs

Location: USA

Posted Aug 13, 2024

Meaningful Gigs is a company that aims to advance human creativity by eliminating mundane tasks. They are looking for a backend developer to build AI-powered features for their web application. The role requires experience in JavaScript, TypeScript, and NoSQL databases, and a passion for innovation and collaboration.

Academic Support Advisor I (Evening/weekend)

Company: Adtalem Global Education

Location: USA

Posted Aug 13, 2024

Chamberlain University is a leading institution in nursing and healthcare education, with a growing community of over 100,000 alumni. The university is committed to addressing the national nursing shortage through innovative programs and has a strong focus on student success.

Support - Technical Account Manager

Company: Tanium

Location: USA

Posted Aug 13, 2024

Tanium is a company that provides converged endpoint management solutions, and they are looking for Support Engineers to join their team. The role involves assisting customers with technical issues, improving customer experience, and working with other engineers to resolve cases. The company values diversity, inclusivity, and collaboration, and offers a competitive salary range, equity awards, and a generous benefits package.

Regional Sales Director - SAP Grow

Company: Navisite

Location: USA

Posted Aug 13, 2024

The job description is for a Regional Sales Director at Navisite, a company that celebrates its employees and invests in their wellbeing and development. The role involves managing the sales process, working with cross-functional teams, and driving revenue growth.

Senior Manager - Payments Risk Policy, Procedure and Operations

Company: Airbnb

Location: USA

Posted Aug 13, 2024

Airbnb is seeking a Senior Manager Risk Policy Procedure and Operations to join their team. The role involves managing payment-related risks, developing and implementing policies and procedures, and collaborating with cross-functional teams. The ideal candidate has 10+ years of experience in payment operations and risk management, with a proven track record in developing and implementing operational policies and risk management strategies.

Client Relations Specialist

Company: QuinStreet

Location: USA

Posted Aug 13, 2024

The job description is for a Customer Experience Associate who provides operational and transactional support to clients. The role involves receiving calls, researching requests, and resolving customer concerns. The ideal candidate has excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Platform Lead, Human-in-the-loop

Company: Airbnb

Location: USA

Posted Aug 13, 2024

The job posting is for a Senior Platform Product Manager position at Airbnb's Digital Product team, responsible for leading AI evaluation and feedback strategies, developing a comprehensive feedback framework, and improving customer service experiences.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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