Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

CCaaS Solutions Architect (Presales)

Company: TTEC Digital

Location: USA

Posted Aug 11, 2024

The job posting is for a Solution Architect position at TTEC Digital, a company that pioneers engagement and growth solutions for exceptional customer experience. The role involves working with clients and partners to understand their needs and identify opportunities, and requires strong relationship building, presentation, and communication skills.

Senior Product Marketing Manager (Identity Management)

Company: Lumos

Location: USA

Posted Aug 11, 2024

The job posting is looking for a Sr Product Marketing Manager to own the positioning, messaging, and go-to-market strategy for the Lumos Identity Management portfolio. The role requires experience in B2B SaaS product marketing, cybersecurity, and cross-functional collaboration. The company values motivation, vision, and a willingness to rethink and transform the marketing space.

Director - Product, Inventory and Purchasing

Company: Restaurant365

Location: USA

Posted Aug 11, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a Director of Product Inventory and Purchasing to lead their growing inventory team. The role involves developing and maintaining the product vision, strategy, and roadmap, as well as building strong relationships with key customers and partners.

Analyst - Third Party Security Risk Management

Company: Kraken

Location: USA

Posted Aug 11, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Sales Engineer Manager - Federal Civilian

Company: Snowflake

Location: USA

Posted Aug 11, 2024

Snowflake is a company that is committed to building the world's greatest data and applications platform. They are seeking a Manager of Federal Civilian Sales Engineering to lead a team of Sales Engineers who provide value-based evaluation scenarios. The company values customer obsession, honesty, and diversity and is looking for people with a growth mindset.

Claims Counsel

Company: Coalition, Inc.

Location: USA

Posted Aug 11, 2024

The job posting is for an experienced attorney to join the cyber claims team at Coalition, providing client service, handling complex claims, and collaborating with vendors. The role requires a Juris Doctor degree, 2+ years of experience, and excellent communication and interpersonal skills.

Director Sales Excellence

Company: Icertis

Location: USA

Posted Aug 11, 2024

Icertis is a company that provides contract intelligence platform, and they are looking for a Director of Sales Excellence to join their team. The role involves driving sales initiatives, collaborating with teams, developing sales tools, and analyzing and improving sales performance.

Growth Engineer - Revenue Systems

Company: Telnyx

Location: USA

Posted Aug 11, 2024

The Role is to help power the operational backbone of Revenue Generating teams by working alongside Sales, Marketing, Customer Success, and Finance teams on automation opportunities. The responsibilities include systems integration, software management, and process automation to drive efficiency in sales and customer success activities.

Program Manager - Customer Experience (People Development)

Company: hims & hers

Location: USA

Posted Aug 11, 2024

The Customer Experience Program Manager role is responsible for driving a consistent agent experience across internal and partner teams, optimizing processes, and improving customer satisfaction. The role requires 7+ years of experience in a high-growth people-focused customer support environment and expertise in people functions, customer support, and change management.

Senior Manager - Technical Program Manager

Company: Twilio

Location: USA

Posted Aug 11, 2024

Twilio is looking for a Senior Manager to lead their Onboarding and Compliance Technical Program Management team. The team is responsible for shaping the future of the organization and ensuring the successful delivery of high-impact programs. The ideal candidate will have 5+ years of project and program management experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Senior UX/UI Designer (Web Designer)

Company: G-P

Location: USA

Posted Aug 11, 2024

The company GP is looking for a Senior UX/UI Designer to join their team. The role involves leading a team of web designers, working with developers and marketers, and creating user-friendly experiences for their website and digital platforms.

Sales Engineer - Federal

Company: ScienceLogic

Location: USA

Posted Aug 11, 2024

ScienceLogic is looking for a Sales Engineer to join their established sales organization. The ideal candidate will have significant experience working with Civilian or DOD cabinet level agencies and be committed to delivering the most capable and secure IT monitoring platform.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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