Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Customer Support Specialist

Company: Muck Rack

Location: USA

Posted Aug 11, 2024

The job posting is looking for an analytical and curious Customer Support Specialist to join their team. The role involves providing best-in-class service to customers, troubleshooting software issues, and working closely with other teams. The company offers a competitive salary and a geoneutral approach to compensation.

Sr. Solutions Marketing Manager - Public Sector

Company: PagerDuty

Location: USA

Posted Aug 11, 2024

PagerDuty is seeking a Sr Solutions Marketing Manager Public Sector to join their team. The ideal candidate will develop and execute a comprehensive go-to-market strategy to promote their solutions within the federal government.

Director Diamond Accounts - Government Customers

Company: Icertis

Location: USA

Posted Aug 11, 2024

Icertis is a company that provides contract intelligence platform, and they are looking for a Director of Diamond Accounts to drive growth and success within their portfolio of government customers. The role requires a dynamic and strategic individual with a passion for sales, strong relationship-building skills, and a consultative approach.

Machine Learning Researcher

Company: Regrello

Location: USA

Posted Aug 11, 2024

Regrello is seeking a Machine Learning Researcher to join their AI team. The role involves designing, developing, and deploying AI-powered solutions for global supply chains. The company is a 40-person startup reimagining automation in supply chains and is looking for candidates with a strong background in deep learning models, graphs, and network theory.

Pricing & Monetization Manager

Company: Twilio

Location: USA

Posted Aug 11, 2024

Twilio is hiring a Pricing Manager to drive the company's pricing strategy and operationalize key pricing processes. The role requires experience in telecom and SaaS pricing strategy, strong communication skills, and ability to develop financial models.

Senior Technical Success Manager

Company: Snyk

Location: USA

Posted Aug 11, 2024

Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure. The company is looking for a Technical Success Manager to help customers enable security within their Software Development Life Cycle and DevSecOps transformations.

Executive Coach

Company: Pax8

Location: USA

Posted Aug 11, 2024

The Executive Coach has a high level of independence and strong client service and skills. They maintain the relationship, hold clients accountable, and teach one-on-one with clients on how business may be accomplished using the Pax8 Academy principles and core values.

Human Resources Assistant

Company: Bureau of Reclamation

Location: USA

Posted Aug 11, 2024

The job posting is seeking a career professional to work as a Human Resources Assistant in the West, processing personnel actions, and providing technical support. The job requires 1 year of specialized experience and education above the high school level.

Senior Analyst - Sales Commission

Company: StackAdapt

Location: USA

Posted Aug 11, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. The company is looking for a Senior Analyst Sales Commission to manage and optimize the sales commission process. The role involves building and managing the end-to-end sales commission process, owning communications with sales leadership, and creating and auditing monthly reports.

Senior Product Marketing Manager (SaaS Management)

Company: Lumos

Location: USA

Posted Aug 11, 2024

The job posting is looking for a Sr Product Marketing Manager to own the positioning, messaging, and go-to-market strategy for the Lumos SaaS Management portfolio. The role requires experience in B2B SaaS product marketing, ability to work cross-functionally, and a motivation to rethink and transform the marketing space.

Relativity Service Delivery Architect

Company: Relativity

Location: USA

Posted Aug 11, 2024

The Service Delivery Management Team supports customers in meeting their goals and overcoming technical challenges using Relativity products. The Service Delivery Architect develops an account plan and strategy to achieve customer objectives, and is responsible for technical account oversight and customer relationship management.

Software Support Engineer

Company: Workiva

Location: USA

Posted Aug 11, 2024

The job description is for a Software Support Engineer who will provide technical support to customer-facing team members, collaborate with development teams, and manage relationships with multiple teams to ensure timely resolution of customer issues and deliver exceptional customer experiences.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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