Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Software Engineer - Models

Company: Weights & Biases

Location: USA

Posted Aug 11, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a Product Software Engineer to work on their Models team. The role involves building features that enhance and centralize the machine learning development workflow for users. The company is committed to providing competitive salary, equity, and benefits packages.

Enterprise Account Executive

Company: Craft.co

Location: USA

Posted Aug 11, 2024

Craft is seeking a highly motivated Account Executive to join their US Team and build strategic relationships with new clients and leads to drive revenue and stimulate growth. The role will focus on Enterprise-level clients in North America and involve working closely with BDRs and Solutions Engineers through the entire sales cycle.

Experienced Software Engineer - Frontend Engineer

Company: Plaid

Location: USA

Posted Aug 11, 2024

The Link team is responsible for evolving Link to be a high-quality and streamlined experience for end users and customers. The team works on ambitious new projects to bring high levels of design quality and polish to Plaid's most visible surface area. The role requires experience as an engineer working on frontend with strong skills in at least one frontend framework, attention to detail, and excellent coding and testing skills.

Identity and Access Management Architect

Company: Whatnot

Location: USA

Posted Aug 11, 2024

Whatnot is a growing ecommerce platform that is innovating in the livestream shopping space. They are hiring for an IAM Architect role that requires experience in security and identity management. The company offers competitive compensation and benefits, including flexible time off, health insurance, and parental leave.

Network Operations - Technical Specialist

Company: Megaport

Location: USA

Posted Aug 11, 2024

Megaport is a company that provides network as a service and is looking for talented individuals to join their global customer and network support team. The company values its employees and provides a collaborative and supportive work environment.

Enterprise Customer Success Manager

Company: Level AI

Location: USA

Posted Aug 11, 2024

Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. The company empowers organizations to enhance customer experience and drive growth through its AInative platform, which leverages advanced technologies such as Large Language Models. The company is looking for a customer success manager to maintain ownership of a portfolio of existing customers and develop relationships with them.

Vice President of Information Technology

Company: MissionWired

Location: USA

Posted Aug 11, 2024

MissionWired is a company that helps non-profit organizations and Democratic organizations create fundraising strategies and campaigns. They have a team of experts who work together to achieve their goals and make a positive impact on the world.

Backend Engineer

Company: Wonders

Location: USA

Posted Aug 11, 2024

Wonders is a company that empowers small brick and mortar restaurants by providing a frictionless connection between them and their customers through their multiproduct ecosystem. They have been profitable for nearly a decade and have seen 5x revenue growth in the last three years.

Deployment Engineer

Company: Megaport

Location: USA

Posted Aug 11, 2024

Megaport is a company that has transformed the way IT gets connected, with a team of globally-positioned industry experts. They are looking for talented individuals to join their Global Deployment team, with a focus on designing, analyzing, and testing new sites globally.

VP - Enterprise Systems & Data

Company: Restaurant365

Location: USA

Posted Aug 11, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry. They are looking for a VP of Enterprise Systems and Data to lead their data science and business insights team. The ideal candidate will have experience in developing and implementing enterprise systems, data analytics, and data governance strategies.

Machine Learning Engineer

Company: Curai

Location: USA

Posted Aug 11, 2024

Curai Health is a mission-driven startup that aims to improve access to care at scale through AI-powered virtual clinics. They are looking for a Machine Learning Engineer to join their team and develop AI systems for patient and physician-facing product features.

Senior Software Engineer - Marketing Automation

Company: Olo

Location: USA

Posted Aug 11, 2024

Olo is a leading open SaaS platform that enables restaurant brands to reach millions of consumers. As a full-stack engineer, you will work on architecting, developing, and scaling solutions to support restaurant marketing and engagement. The company offers a remote-friendly work environment, great benefits, and a competitive compensation range.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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