Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Resource Manager

Company: BPM LLP

Location: USA

Posted Aug 11, 2024

BPM is a company that values caring and community, and is looking for a meticulous and self-motivated individual to oversee scheduling and assignment planning for Tax professionals. The company offers a total rewards package, wellbeing resources, and professional development opportunities.

Enablement Consultant

Company: Cision

Location: USA

Posted Aug 11, 2024

The Enablement Consultant role involves providing virtual training on Cision processes, products, and features. The role requires strong communication, problem-solving, and collaboration skills, as well as adaptability and professionalism. The key performance indicators include CSAT and adoption rate.

Backend Software Engineer

Company: Megaport

Location: USA

Posted Aug 11, 2024

Megaport is a company that has transformed the way IT gets connected, with a team of globally-positioned industry experts. They are looking for a Backend Software Engineer to join their Global Development team.

Support Engineer

Company: Grafana Labs

Location: USA

Posted Aug 11, 2024

The job posting is for a Support Engineer role at Grafana Labs, requiring 3+ years of experience in a similar role, located in the EST time zone, and proficiency in troubleshooting and researching skills. The job involves providing specialized support for customers, debugging issues, and contributing to internal knowledge sharing.

Staff Accountant

Company: Bloomerang

Location: USA

Posted Aug 11, 2024

Bloomerang is a company that provides a world-class experience for nonprofits, with a mission-driven culture and a focus on employee innovation and skill. The company is looking for a Staff Accountant to join their team, with a competitive salary range of $55,000 to $83,000 and a range of benefits.

Director of Global Sourcing

Company: Megaport

Location: USA

Posted Aug 11, 2024

Megaport is a company that has transformed the way IT gets connected, with a team of globally-positioned industry experts. They are looking for a Director of Global Sourcing to lead their colocation and metro dark fiber purchasing efforts worldwide.

Head of Network Strategy

Company: Megaport

Location: USA

Posted Aug 11, 2024

Megaport is a company that provides network as a service and is looking for a subject matter expert to support their global sales and engineering teams. The role involves executing a sourcing and network expansion strategy, identifying cost savings opportunities, and managing relationships with suppliers.

Product Marketing Manager

Company: Cobalt

Location: USA

Posted Aug 11, 2024

Cobalt is seeking a Product Marketing Manager to join their team, responsible for developing and writing compelling content to communicate the value proposition of their cybersecurity services. The company is committed to helping customers reduce risk quickly and innovate securely, and offers a range of benefits and perks.

Customer Onboarding Specialist

Company: 1Password

Location: USA

Posted Aug 11, 2024

1Password is a company that provides a password manager service. They are looking for a Customer Onboarding Specialist to help customers get the most out of their product. The job requires strong communication skills, experience with software, and a passion for helping people or businesses use technology to be more productive and efficient.

CX Operations Analyst

Company: Cision

Location: USA

Posted Aug 11, 2024

The CX Operation Analyst role involves developing and implementing tools and processes to understand customers and business needs, managing cross-functional projects, and providing leadership and guidance to new team members.

Manager, Customer Experience Operations - Refunds & Cancellations

Company: hims & hers

Location: USA

Posted Aug 11, 2024

The Customer Experience Ops Manager Refunds amp Cancellations role requires a deep understanding of subscription relationship strategies, automation, and empathy for customers. The role involves minimizing refunds and cancellations while maximizing customer experience, and requires a high level of consistency and teamwork.

Global Deployment Infrastructure Manager

Company: Megaport

Location: USA

Posted Aug 11, 2024

Megaport is a growing company looking for talented individuals to join their global operations team. The company has a strong culture and values, and is committed to its employees, customers, and shareholders. The role of Global Deployment Infrastructure Manager is responsible for managing a team of professionals who design, manage, and coordinate the installation of Megaport infrastructure into data centers.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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