Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Enrollment Specialist

Company: Adtalem Global Education

Location: USA

Posted Aug 08, 2024

The job description is for an Enrollment Specialist at Walden University, responsible for building relationships with students, providing excellent service, and guiding them through the enrollment process. The role requires a bachelor's degree, customer service experience, and strong communication skills.

Principal Technical Account Manager

Company: Protegrity

Location: USA

Posted Aug 08, 2024

Protegrity is looking for a Principal Technical Account Manager to join their team. The role involves collaborating with customers and internal teams to develop solutions and provide data protection services. The company offers a competitive compensation package, flexible work arrangements, and opportunities for professional growth.

Principal Backend Engineer: Govern

Company: GitLab

Location: USA

Posted Aug 08, 2024

The job description is for a Principal Engineer Govern role at GitLab, which involves providing technical leadership, collaborating with teams, and solving complex technical problems. The role requires significant professional experience, expertise in CICD, and a strong interest in security and compliance. The company offers a flexible work environment, paid time off, and benefits to support employees' health, finances, and wellbeing.

Engineering Manager - Developer Tools

Company: Olo

Location: USA

Posted Aug 08, 2024

The job posting is for a senior engineering manager position at Olo, a leading open SaaS platform in the restaurant industry. The role involves leading a team to build and support a platform that meets the needs of various domains, and requires experience in software development, DevOps, and leadership.

Sr Partner Marketing Manager - AWS

Company: 1Password

Location: USA

Posted Aug 08, 2024

1Password is a company that provides a password manager service. They are looking for a Senior Partner Marketing Manager to join their team. The job involves developing and implementing comprehensive partner marketing strategies to support their growth with AWS and through the AWS Marketplace ecosystem.

Software Engineer (Java)

Company: Nava

Location: USA

Posted Aug 08, 2024

Nava is a consultancy and public benefit corporation that works with government agencies to build digital services. They prioritize diversity and inclusion, offer competitive benefits, and have a flexible work arrangement.

Account Executive - Enterprise

Company: Plaid

Location: USA

Posted Aug 08, 2024

Plaid is a fintech company that aims to unlock financial freedom for everyone. They are looking for a sales team member to help them achieve this vision by generating new enterprise deals and building strong relationships with large companies.

Director of Reporting & Analytics

Company: Branch

Location: USA

Posted Aug 08, 2024

Branch is a fintech company that aims to help working Americans grow financially by providing accessible and transparent financial services. The company is looking for a Director of Reporting and Analytics to support its data-driven strategy and drive insights through advanced analytics.

Customer Success Manager

Company: Olo

Location: USA

Posted Aug 08, 2024

Olo is a leading open SaaS platform that enables restaurant brands to reach millions of consumers. They are looking for a Customer Success Manager to manage a portfolio of customers and ensure their success with Olo's solution.

Senior Account Executive - Payroll & HR Solutions

Company: Restaurant365

Location: USA

Posted Aug 08, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurant accounting and backoffice operations. They are looking for a Senior Account Executive to sell their Workforce Solution and related products. The role requires 5+ years of account management and sales experience, knowledge of restaurant operations and technology, and strong communication skills.

Account Executive - Financial Services

Company: Snowflake

Location: USA

Posted Aug 08, 2024

The job posting is seeking a qualified Account Executive with expertise in the financial services industry. The role involves prospecting, developing, and closing business, and requires experience in selling technical solutions and software products into the enterprise market.

Seller Success Specialist

Company: Gametime United

Location: USA

Posted Aug 08, 2024

Gametime is looking for a Seller Success Specialist to join their team. The role involves efficiently communicating with sellers, maintaining margins, and providing excellent customer service. The ideal candidate has ninja-like skills, flexibility, and a passion for the product.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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