Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Customer Success Manager

Company: Level AI

Location: USA

Posted Jul 09, 2024

Level AI is a Series B funded startup innovating in Voice AI, seeking a Customer Success Manager to maintain ownership of a portfolio of existing customers, develop relationships, and drive process change and product adoption.

Strategic Account Executive - Financial Services

Company: Workiva

Location: USA

Posted Jul 09, 2024

The Strategic Account Executive Financial Services role is an individual contributor account executive in enterprise software sales, emphasizing new business development within a team-oriented matrix. The role involves securing new business and customer expansion with Executive-level buyers and influencers in the Financial Services vertical, and requires 6 years of sales experience in a related role, a Bachelor's degree or equivalent relevant career experience, and strong business acumen and ability to understand complex business issues.

Employee Relations Business Partner

Company: Twilio

Location: USA

Posted Jul 09, 2024

Twilio is hiring an Employee Relations Business Partner for NAMER to handle employee relations cases, work on ER programs and projects, and promote knowledge and understanding of company policy and employment laws. The ideal candidate has a Bachelor's degree in HR Management or related field, 3.5+ years of Employee Relations experience, and strong understanding of US employment laws and regulations.

Senior Software Engineer- Care Team Tools

Company: Memora Health

Location: USA

Posted Jul 09, 2024

Memora Health is seeking a Senior Software Engineer to develop and iterate frontend and backend functionality for their care delivery platform. The ideal candidate will have experience with JavaScript, React, and Node.js, and will work closely with cross-functional teams to understand customer pain points and implement maintainable solutions.

Director of Product Management - KYT

Company: Twilio

Location: USA

Posted Jul 09, 2024

Twilio is hiring a Director of Product Management to lead the KYT (Know Your Traffic) product team, developing and delivering products to combat fraud and spam messages, calls, and emails at a global scale.

Account Coordinator

Company: Newfront

Location: USA

Posted Jul 09, 2024

Newfront is a technology-driven insurance company that is modernizing the insurance experience. The company is seeking a Commercial Risk Unit Coordinator to manage the internal service process for assigned clients, including certificate of insurance, policy checking, and MVRs. The ideal candidate will have solid communication skills, intermediate knowledge of Microsoft Office, and experience in a brokerage or comparable work environment.

Lead Analytics Engineer

Company: Facet

Location: USA

Posted Jul 09, 2024

We are seeking a Lead Analytics Engineer to join our Data Science and Analytics team. The role involves developing and maintaining data models, managing relationships with technology partners, and employing business acumen to identify and resolve issues. Requirements include strong communication, analytical, and troubleshooting skills, as well as experience with Python, SQL, and cloud environments.

Sr. Engineering Manager - Data

Company: hims & hers

Location: USA

Posted Jul 09, 2024

Hims & Hers seeks a Senior Manager Data Engineering to lead a team of data engineers, overseeing infrastructure, data warehouse, and data pipelines, and ensuring successful delivery of work. The role requires 10+ years of relevant work experience, strong technical competency, and excellent people skills.

Sr. DevOps Engineer - Store Frontend

Company: hims & hers

Location: USA

Posted Jul 09, 2024

We are seeking a Senior DevOps Engineer to build and maintain infrastructure for an ecommerce platform. The ideal candidate will have 5+ years of experience, proficiency in scripting languages, and experience with CICD tools, public cloud providers, and infrastructure as code tools.

Functional Consultant

Company: Icertis

Location: USA

Posted Jul 09, 2024

Icertis is a contract lifecycle management company that uses AI-powered technology to turn contracts into strategic advantages. They are looking for a functional consultant to drive the execution of product implementations for enterprise customers, with experience in requirements gathering, gap analysis, and business process redesign.

Experienced Software Engineer - Frontend Engineer

Company: Plaid

Location: USA

Posted Jul 09, 2024

The Link team at Plaid is responsible for evolving the Link product to provide a high-quality and streamlined experience for users and customers. The team is looking for an engineer with 3+ years of experience in frontend development, strong skills in a frontend framework like React, and experience as a project lead. The role involves working closely with cross-functional teams to build a next-generation core account linking experience, owning and leading projects, and advocating for technical and process changes.

Principal Product Manager - Onboarding & Compliance

Company: Twilio

Location: USA

Posted Jul 09, 2024

Twilio is hiring a Principal Product Manager for its Onboarding and Compliance product team to lead the development of its KYC Platform, Trust Hub. The ideal candidate will have at least 10 years of experience in product management, a proven track record of launching successful products, and strong analytical and communication skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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