Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Product Owner

Company: Avery Dennison

Location: USA

Posted Jul 09, 2024

Vestcom is seeking a Product Owner to join their Product Management team. The ideal candidate will have experience in product management, data services, SaaS, and/or eCommerce solutions, and will be responsible for converting ideas and client feedback into functional software features, managing third-party integrations, and establishing solution specifications.

Manager, Sales Enablement Readiness Programs

Company: Figma

Location: USA

Posted Jul 09, 2024

The team is looking for an experienced Enablement leader to lead a new part of the Enablement team at Figma, focusing on creating a cohesive team culture, optimizing and scaling through Sales Onboarding, and developing a GTM launch program.

WW Field Operations Manager

Company: Okta

Location: USA

Posted Jul 09, 2024

Okta is hiring a WW Field Operations Manager to define and operationalize global operating cadences, own the Sales and Forecasting handbooks, and represent the business to systems teams. The ideal candidate has 4+ years of experience in Sales Operations and Strategy, strong prioritization and communication skills, and experience with Salesforce, Tableau, or HighSpot.

Sr. Customer Integration Manager I

Company: Cover Genius

Location: USA

Posted Jul 09, 2024

Cover Genius is a Series E insurtech that protects global customers of digital companies. The company is looking for a Senior Associate Customer Integrations to lead cross-functional initiatives, manage external communications, and drive operational excellence. The role requires 5+ years of experience in process optimization, UX design, and operations management, with proficiency in data analysis and agile project management.

Technical Support Engineer

Company: Array

Location: USA

Posted Jul 09, 2024

Array is a financial innovation platform seeking a Support Engineer to join their client services team. The role involves providing technical support to clients, troubleshooting issues, and collaborating with product engineering teams. The ideal candidate has 1+ years of technical support experience, knowledge of REST APIs, SQL, and JavaScript or front-end webapp development.

Software Engineer 5 - Media Systems

Company: Netflix

Location: USA

Posted Jul 09, 2024

Netflix is hiring engineers to join the Encoding Technologies team to develop scalable cloud-based encoding pipelines for media innovations. The team focuses on workflow orchestration, metadata publishing, task prioritization, and catalog management. The role requires 5+ years of experience with Java or similar languages, experience in designing and developing large-scale distributed systems, and good understanding of concurrency, parallelism, and cloud computing platforms.

Data Architect Principal

Company: Sagent

Location: USA

Posted Jul 09, 2024

The Data Architect Principal position at Sagent is responsible for designing and developing data models, working with business stakeholders to identify key data elements, and providing data insights to the organization. The role requires 12+ years of experience in data modeling, cloud development, and data integration concepts, with a strong focus on quality and timeliness of deliverables.

Senior Games Engineer, Games R&D

Company: Netflix

Location: USA

Posted Jul 09, 2024

The Game Studio Tech Lab team is a small dynamic team building creative games to validate Netflix's emerging technology investments. The Tech Lab Games Engineer will be a senior engineer on a small team, responsible for creative game engineering, prototyping, and making fun interactive game experiences.

Retail Training & Engagement Manager

Company: Ollie Pets

Location: USA

Posted Jul 09, 2024

Ollie is seeking an enthusiastic colleague to build, test, and scale training and sales engagement tactics at retail. The role involves managing overall learning and development and sales engagement strategy for wholesale accounts, delivering quantifiable KPI improvements, and planning and executing sales-driving marketing tactics, merchandising updates, and product sampling/trial events in stores.

Senior Investing Analyst

Company: Ensono

Location: USA

Posted Jul 09, 2024

Ensono is seeking a full-time Investing Analyst to join their rapidly growing Managed IT Services company. The candidate will assist management with underwriting and negotiating deals, as well as various special projects. The ideal candidate will have an MBA degree, strong financial modeling skills, and proficiency in Microsoft Excel.

Program Manager - Security, Risk, & BPO IT Implementation

Company: Netflix

Location: USA

Posted Jul 09, 2024

Netflix is seeking a Program and CS Tools Support Manager to manage security and risk prevention programs for Customer Service. The role involves defining and managing the security program, initiating and driving risk reduction programs, and advocating for stakeholders. The ideal candidate has 5+ years of experience in InfoSec, Customer Service, or a similar industry, and experience working with BPOs and Customer Service technology platforms.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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