Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Data Engineer (L5) - CKG

Company: Netflix

Location: USA

Posted Jul 06, 2024

Netflix is seeking a Data Engineer to own and scale their data quality system, supporting high-visibility data pipelines and products. The ideal candidate has a strong background in distributed data processing, data intuition, and analytical thinking, with experience in programming languages such as Python, Java, or Scala, and familiarity with big data technologies and graph technologies.

Program Manager, Voice of the Customer

Company: Figma

Location: USA

Posted Jul 06, 2024

We are seeking a Voice of the Customer Program Manager to gather and analyze customer feedback, generate insights, and guide product and engineering teams. The role involves developing and managing a comprehensive VOC program, mapping the customer journey, synthesizing feedback, and collaborating with cross-functional teams.

Sr. Financial Analyst, Financial Planning & Analysis (Anaplan)

Company: Sophos

Location: USA

Posted Jul 06, 2024

Sophos is a worldwide leader in advanced cybersecurity solutions, seeking a highly motivated Sr Financial Analyst with Anaplan experience to join their FP&A team. The role involves designing, building, and maintaining complex Anaplan models, analyzing large datasets, and supporting business planning and forecasting processes.

Technical Support Engineer

Company: Neon

Location: USA

Posted Jul 06, 2024

Neon is a distributed team building an open-source cloud-native Postgres database service. They are looking for a Technical Support Engineer to provide first-line support, troubleshoot technical problems, and ensure a positive user experience. The ideal candidate has experience in technical support, cloud products, and developer tools, and is fluent in English.

Sr Manager, MSP Sales

Company: 1Password

Location: USA

Posted Jul 06, 2024

The 1Password Partner team is looking for a Senior Manager MSP Sales to own and drive growth within the MSP channel. The role requires 5+ years of experience in MSP channel partner management and/or business development, excellent interpersonal skills, and the ability to build partner programs from conception to roll out.

Staff Backend Engineer, Developer Platform

Company: Webflow

Location: USA

Posted Jul 06, 2024

Webflow is seeking a Staff Backend Engineer to help build a best-in-class platform for apps and integrations, allowing developers to easily design, launch, and manage websites. The ideal candidate has 7+ years of experience shipping features and products with a focus on backend systems at scale, and is familiar with Nodejs, Expressjs, and MongoDB.

Design Engineer

Company: Anima

Location: USA

Posted Jul 06, 2024

Anima is building a next-generation care enablement platform for healthcare teams, aiming to deliver precision medicine to everyone in the world within 24 hours. They are looking for a rockstar frontend engineer with strong product intuition, UX, and design skills to join their team and help build a product that saves lives.

Competitive Intelligence Analyst

Company: Magnet Forensics

Location: USA

Posted Jul 06, 2024

Magnet Forensics is seeking a Competitive Intelligence Analyst to join their Marketing Team. The successful candidate will conduct competitor research, identify market trends, and provide strategic recommendations to drive business growth.

Field Events Manager

Company: Butter Payments

Location: USA

Posted Jul 06, 2024

Butter Payments is seeking an Event Manager to plan and coordinate company events, develop marketing campaigns, and work closely with partners to drive revenue goals and customer advocacy. The ideal candidate has 5+ years of experience in channel marketing, partner enablement, or related roles, and strong project management and communication skills.

Director, Software Engineering (Full-stack)

Company: Scribd

Location: USA

Posted Jul 06, 2024

Scribd is seeking a Director of Engineering to lead the UserGenerated Content Pillar, overseeing engineering teams for Scribd's core document experience and SlideShare. The role requires a visionary leader with experience in software product development, engineering management, and strategic monetization planning.

Director RMM Sales

Company: 1Password

Location: USA

Posted Jul 06, 2024

1Password is seeking a leader for its RMM channel strategy, responsible for creating and implementing a comprehensive strategy to achieve business growth and market expansion. The role requires 5+ years of experience in channel development, sales, or business development, with a strong leadership and management background. The leader will collaborate with all leaders to align RMM strategies with overall business goals and objectives, and will be responsible for building and maintaining strong relationships with partners, driving revenue growth, and ensuring the success of the company's RMM channel programs.

Compensation Program Manager

Company: StackAdapt

Location: USA

Posted Jul 06, 2024

StackAdapt is hiring a Compensation Program Manager to design and execute global compensation programs, working closely with cross-functional stakeholders. The ideal candidate has a strong understanding of compensation best practices, analytical skills, and experience with building complex models.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages