Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

AI Research Scientist

Company: Phaidra

Location: USA

Posted Jul 06, 2024

Phaidra is seeking a Research Scientist to develop novel algorithmic architecture for intelligent control systems in the industrial sector. The role involves designing, implementing, and evaluating models, agents, and software prototypes, as well as collaborating with external partners and mentoring Research Engineers. The ideal candidate has a PhD in a technical field, experience in reinforcement learning, deep learning, or control theory, and a passion for AI and its applications.

Financial Controller

Company: Panoptyc

Location: USA

Posted Jul 06, 2024

Panoptyc is seeking an experienced Controller to lead its accounting operations, supporting its rapid growth and efficiency. The role requires at least 5 years of experience in accounting or audit, with knowledge of GAAP, inventory accounting, and experience working with businesses that sell physical goods and recurring software licenses.

Senior Contributor Success Fullstack Engineer

Company: GitLab

Location: USA

Posted Jul 06, 2024

The Contributor Success Fullstack Engineer role involves driving contribution efficiency efforts, coaching and leading community contributors, and proposing efficient metrics for tracking community efficiency. The ideal candidate is self-motivated, organized, and proficient in Ruby, JavaScript, and Git, with a track record of contributing to open-source projects and excellent communication skills.

RVP of Sales

Company: Cresta

Location: USA

Posted Jul 06, 2024

Cresta is a startup that uses AI to supercharge the effectiveness of knowledge workers. They are looking for a Regional Vice President of Sales to lead a team of Strategic Sales Directors and drive new enterprise business and expand key accounts. The role requires experience in enterprise sales leadership, team management, and sales strategy.

Lead Site Reliability Engineer

Company: ObserveAI

Location: USA

Posted Jul 06, 2024

ObserveAI is seeking a Lead Site Reliability Engineer to join their team and ensure the functionality and uptime of their production services. The ideal candidate will have around 7 years of experience in site reliability engineering, proficiency in Python or shell scripting, and extensive experience with AWS cloud environments and infrastructure management.

MicroStrategy Engineer

Company: Privia Health

Location: USA

Posted Jul 06, 2024

Privia Health is seeking a Senior MicroStrategy Engineer to develop reporting solutions on their MicroStrategy BI platform. The ideal candidate will have extensive experience in MicroStrategy and be able to leverage the platform to deliver robust and scalable business intelligence solutions.

Business Analyst - R&D / Financial Operations

Company: Punchh

Location: USA

Posted Jul 06, 2024

PAR is seeking a Business Analyst to join their RampD team. The role involves optimizing financial processes, developing operational metrics, and communicating complex financial concepts to stakeholders. The ideal candidate has expertise in FinOps, data analytics, and project management, with a passion for technology and the restaurant industry.

Product Sales Manager - OCS & Link

Company: Stripe

Location: USA

Posted Jul 06, 2024

Stripe is seeking an experienced leader to manage the Product Sales team, focusing on products like OCS, Link, and Payment Methods. The ideal candidate has 10+ years of experience, 5+ years of people management, and a proven track record of high performance in new business sales or existing customer upselling.

Enterprise Account Executive

Company: Orum

Location: USA

Posted Jul 06, 2024

Orum is hiring an Enterprise Account Executive to accelerate sales teams by empowering salespeople to achieve more. The role involves driving new business, managing the sales cycle, and collaborating with teams. Requirements include 3+ years of experience in B2B SaaS sales, proven sales expertise, and exceptional communication skills.

Account Executive - RFA (Billing, Strategic and Enterprise)

Company: Stripe

Location: USA

Posted Jul 06, 2024

Stripe is a financial infrastructure platform seeking an Account Executive to drive growth through sales and product expertise. The ideal candidate has 10+ years of sales experience, a track record of top performance, and can build strong relationships with business partners.

Senior Design Technologist - Live

Company: Netflix

Location: USA

Posted Jul 06, 2024

Netflix is seeking a Product Designer with Frontend Engineering skills to help advance its mission to entertain the world. The role involves designing and prototyping live streaming experiences, writing code to bring design concepts to life, and collaborating with cross-functional partners to ensure design fidelity and technical feasibility.

Senior Detection Engineer (2nd shift)

Company: Red Canary

Location: USA

Posted Jul 06, 2024

Red Canary is a cybersecurity company that protects organizations from cyber threats. They are looking for a Cyber Incident Response Team (CIRT) member to analyze EDR telemetry alerts, publish threats to customers, and improve the CIRT workflow through automation. The ideal candidate has experience in analysis, automation, and orchestration, as well as strong written communication skills and the ability to work in a team-centric environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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