Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Accessibility Engineer

Company: Agile Six

Location: USA

Posted Jul 05, 2024

Agile Six is seeking a Senior Accessibility Engineer with expertise in Reactjs, Assistive Technologies, and Web Accessibility standards to join a team working with the Department of Veterans Affairs. The ideal candidate is patient, curious, proactive, and positive, with a passion for working on important problems that have a lasting impact on millions of users.

Senior Product Design Manager - Payroll Services

Company: Gusto, Inc.

Location: USA

Posted Jul 06, 2024

The Senior Product Design Manager at Gusto's Payroll Services team is responsible for empowering a team of designers to create guided experiences for employers, collaborating with internal teams, and leading the product development process. The role requires 8+ years of Product Design experience, leadership skills, and technical acumen.

Head of Engineering - CX Platform

Company: Gusto, Inc.

Location: USA

Posted Jul 06, 2024

Gusto is seeking a Senior Engineering Leader to drive the cross-functional strategy for its CX Platform team, responsible for scaling platform products, leading distributed engineering teams, and driving internal adoption of new methods and capabilities.

Full Stack Developer

Company: NT Concepts

Location: USA

Posted Jul 06, 2024

NT Concepts is seeking a Full Stack Developer to join their team, working on a web-based system to improve security, user functionality, stability, and cost efficiencies. The ideal candidate will have expertise in software development, testing, and integration, with experience in Agile software development practices, Git, and cloud environments.

Sr. Business Intelligence Analyst

Company: Terakeet

Location: USA

Posted Jul 06, 2024

Terakeet is seeking a Sr Business Intelligence Analyst to develop and manage business intelligence solutions to support Owned Asset Optimization service delivery. The role involves leading and owning BI projects, architecting scalable solutions, and performing data analysis and visualization.

Manager, Product Management Operations

Company: Revalize

Location: USA

Posted Jul 05, 2024

Revalize is seeking a Product Operations professional to facilitate communication and data sharing between departments, optimize product management processes, and lead the assessment and procurement of PM tools. The ideal candidate has a bachelor's degree in a related field, 3+ years of experience in product management operations, and strong analytical and project management skills.

Head of Product Strategy and Marketing

Company: Masabi Jobs

Location: USA

Posted Jul 06, 2024

Masabi is seeking a Head of Product Strategy and Marketing to shape the future of their fare collection platforms, with responsibilities including market research, customer segmentation, strategic investment, and product partnerships.

Strategic Finance Lead

Company: TRM Labs

Location: USA

Posted Jul 05, 2024

TRM is a company that aims to build a safer financial system by providing a blockchain intelligence data platform to financial institutions, crypto companies, and governments. The Strategic Finance team is responsible for managing the company's budget, driving planning processes, and conducting financial analyses. The company is looking for a Strategic Finance lead to own the company model, lead planning processes, and partner with stakeholders to drive alignment on key metrics.

Account Manager

Company: Tropic

Location: USA

Posted Jul 05, 2024

Tropic is a spend management software company looking for an Account Manager to retain and grow revenue, own the commercial relationship with clients, and develop go-to-market strategies for new product releases. The company offers a competitive compensation package, remote work environment, and a range of benefits.

Safe Ride Support Specialist

Company: HopSkipDrive

Location: USA

Posted Jul 05, 2024

HopSkipDrive is a technology company that solves complex transportation challenges, connecting kids, older adults, and others to highly-vetted caregivers. They are seeking a Safe Ride Support Specialist to handle customer calls, monitor rides, and resolve issues. The role requires excellent problem-solving skills, strong communication, and experience in a high-volume call center environment.

Sales Development Representative

Company: Ingenious

Location: USA

Posted Jul 06, 2024

INGENIOUSBUILD is a platform for real estate and construction companies, seeking a Sales Development Representative to generate and qualify leads, set meetings with Account Executives, and build relationships with prospective clients.

Mid-Market Customer Success Manager

Company: COMPLY

Location: USA

Posted Jul 06, 2024

COMPLY is seeking a Mid-Market Customer Success Manager to work with customers to ensure satisfaction and retention. The role involves building relationships, identifying customer needs, and delivering regular business reviews. The ideal candidate has 3+ years of experience in Customer Success or Account Management, with financial services or compliance experience a plus.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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