Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Director of Public Policy, Latin America

Company: Roblox

Location: Washington, DC

Posted Nov 19, 2024

Roblox, a global platform for 3D immersive digital experiences, is seeking a Public Policy Director for Latin America. The role involves defining local strategy, working with trade groups, NGOs, and regulatory bodies, and ensuring compliance with community rules. The ideal candidate will have a Bachelor's degree in a relevant field, fluency in Portuguese, and 7+ years of experience in public policy leadership. They will be responsible for defining public policy for Latin America, advising teams on policy matters, and communicating Roblox's public policy positions. The role offers a competitive salary package, excellent benefits, and a supportive work environment.

RN - Medical Surgical - Mercy Washington

Company: Mercy

Location: Washington, Missouri

Posted Nov 19, 2024

Mercy Hospital Washington is seeking full-time, part-time, PRN, and weekend nurses for their Medical/Surgical Team. The hospital offers a range of incentives including sign-on bonuses, education assistance, loan forgiveness, comprehensive insurance, retirement funds, shift differentials, and competitive salaries. The 30-bed unit handles a variety of cases including GI, Oncology, UTI, Dehydration, Pneumonia, COPD, Wounds, and Post-Op care. The nurse-to-patient ratio is 1:6 with additional support from Patient Care Associates. The hospital values teamwork and accountability, fostering a sense of belonging among its staff.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Executive Assistant - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 19, 2024

Fannie Mae is seeking an experienced Executive Assistant - Senior Associate to provide administrative and logistical support to the General Counsel / Corporate Secretary. The role involves managing calendars, arranging meetings and travel, coordinating events, and interfacing with internal and external stakeholders. The ideal candidate will have at least 2 years of experience supporting senior executives, strong judgment, attention to detail, and excellent communication skills. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Strategic Sales Operations Manager

Company: Hitachi Vantara

Location: Washington DC

Posted Nov 19, 2024

The company is looking for a Strategic Sales Operations Manager to join their global team. The role involves managing the sales cycle, providing support and escalation, and collaborating with various teams. The company values diversity, equity, and inclusion, and offers industryleading benefits and services.

Stage Door Attendant (Part-Time)

Company: The Kennedy Center

Location: Washington, DC

Posted Nov 19, 2024

The Kennedy Center, a cultural hub and memorial to President John F. Kennedy, is seeking a Stagedoor Attendant. The role involves providing excellent customer service, managing backstage traffic, assisting with hospitality, maintaining cleanliness, ensuring COVID-19 protocols, and reporting maintenance issues. The ideal candidate should have a GED, relevant work experience, strong interpersonal skills, and the ability to make independent decisions aligning with Kennedy Center policies.

Food Runner - NED's Club Washington DC

Company: Soho House

Location: Washington, DC

Posted Nov 19, 2024

The Ned and Ned's Club are expanding to Washington DC, opening a new members' club in a neoclassical building with views of the White House, US Treasury, and Washington Monument. The club offers various facilities including a rooftop terrace, loft restaurant, and private event spaces. They are hiring for a runner position, offering a salary of $10.00/hour plus gratuity, along with benefits such as insurance, complimentary meals, and career development programs. The role involves keeping floor teams stocked, delivering food and drinks, maintaining cleanliness, and communicating effectively with guests.

Data Analyst US Trade

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 19, 2024

Aalis Management Consulting is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) that provides stakeholder-focused support in various areas, including acquisition and procurement, IT, financial management, and logistics. The company is seeking a Business Analyst to support the US Trade Representative's monitoring and enforcement function by providing trade and other data analysis.

Cardiologist Lynnwood/Edmonds Clinic

Company: CommonSpirit Health

Location: Lynnwood, Washington

Posted Nov 19, 2024

Virginia Mason Franciscan Health, an integrated health system in Washington state, is seeking a board-certified Cardiologist to join their cardiovascular service line. The role is based in Edmonds and Lynnwood, WA, at Virginia Mason Medical Center. The health system, comprising 11 hospitals and nearly 300 sites, offers high-quality care with a focus on health education and preventive medicine. Benefits include comprehensive health coverage, retirement plans, and more. The system is known for its commitment to diversity, equity, and inclusion, and is located in the Pacific Northwest, offering a mild climate and proximity to outdoor activities.

Summer Intern, Content Experience Product

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is seeking interns to collaborate on researching and proposing enhancements for more immersive live news experiences. Interns will gather user insights, analyze competitors, and explore potential features. They will also help design experiments for refining entry points to live coverage across platforms. The internship offers a paid, onsite experience in D.C., with opportunities for real production work, exclusive events, and potential full-time employment post-internship. The Post values diversity and innovation, aiming to provide high-quality, trustworthy news.

Solutions Consultant - Strategics

Company: Palo Alto Networks

Location: Washington, DC

Posted Nov 19, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation, challenging the status quo, and fostering a culture of disruptive innovation and collaboration. The Solutions Consultant role involves providing technical leadership, defining solutions for customers' security transformation, and driving sales quotas. The company values diversity, offers comprehensive benefits, and is an equal opportunity employer. However, they do not sponsor work visas for this position.

Risk Lead-Capital Markets Trading (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 19, 2024

Fannie Mae is seeking a Risk Management Lead Associate to guide a team in assessing and identifying potential risks to the enterprise. The role involves preparing analyses and reports, monitoring information to reduce risk, documenting resolutions, and collaborating with key stakeholders. The ideal candidate will have a Bachelor's degree, strong communication skills, and experience in model risk management and Capital Markets. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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