Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Enterprise VoIP Support Analyst

Company: Hill Associates Corporation

Location: Washington DC

Posted Nov 17, 2024

Hill Associates is seeking an Enterprise VoIP Support Analyst to provide operational support for a high-profile federal agency. The role requires technical expertise and a collaborative team-focused attitude.

Sensors Software Engineer

Company: CAE

Location: Washington DC

Posted Nov 17, 2024

CAE USA Defense and Security welcomes experienced engineers to help train US Armed Forces and those of our partners around the world. This is a rewarding mission to design, develop, test, and integrate real-time aero and aircraft systems simulations for military training devices.

Lead Software Engineer, Full Stack (Rust) - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Nov 17, 2024

Capital One Software is seeking a Lead Software Engineer Full Stack Rust to build meaningful software for cloud and data management solutions. The role involves leading technical initiatives, writing high-quality code, and collaborating with architects and product managers.

System Administrator I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Nov 17, 2024

The job description is seeking a System Administrator I with expertise in system configuration, deployment, and maintenance. The role involves supporting local onsite workstations, troubleshooting IT hardware and software issues, and providing customer service. The ideal candidate will have strong communication skills, be able to multitask, and have experience with Windows operating systems and related technologies.

Account Executive - Defense & Federal Sales

Company: Govini

Location: Washington DC

Posted Nov 17, 2024

Govini is seeking a Sales Account Executive to join their growing Sales team. The role involves generating new leads, developing familiarity with Govini offerings, and exceeding sales quota.

Lead Software Engineer, Full Stack - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Nov 17, 2024

Capital One Software is seeking a Lead Full Stack Software Engineer to build cloud and data management solutions. The role involves leading technical initiatives, writing high-quality code, and collaborating with architects and product managers.

FAST Labs - Technology Development Manager - Advanced Cyber/RF Capabilities Transition

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 17, 2024

The job description is for a Technology Development Manager at BAE Systems Electronic Systems. The role involves leading and shaping captures and proposals, collaborating with customers, and developing and transitioning game-changing cyber and RF technologies.

Human Resources Generalist

Company: Global Guardian

Location: Washington DC

Posted Nov 17, 2024

The job posting is for a Human Resources Generalist role at Global Guardian, a company that provides security solutions. The role involves various HR-related activities, including talent management, employee relations, and training development.

Customer Success Manager (Remote)

Company: PeopleGrove

Location: Washington DC

Posted Nov 17, 2024

The job posting is for a Customer Success Manager at PeopleGrove, responsible for managing revenue, building relationships, and providing support to customers. The ideal candidate has experience in the higher education industry, excellent communication skills, and a passion for education.

Relationship Specialist I

Company: VyStar Credit Union

Location: Washington DC

Posted Nov 17, 2024

VyStar Credit Union is offering a competitive pay and excellent benefit package to its employees. The Relationship Specialist I role involves providing excellent member experiences, identifying member needs, and growing consumer and business relationships.

Growth and Development Analyst - FedCiv

Company: Harmonia Holdings Group

Location: Washington DC

Posted Nov 17, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor that provides innovative solutions to its clients. The company is committed to fostering a workplace that encourages growth, initiative, and employee satisfaction. It offers a range of benefits to its employees, including competitive compensation, a family-focused culture, and a dynamic work environment.

Senior Manager, Digital Marketing

Company: Fidelity Investments

Location: Washington DC

Posted Nov 17, 2024

The job description is for a Senior Manager Digital Marketing position that requires expertise in conversation design, natural language processing, content strategy, user research, and data analysis to architect and iterate exceptional chatbot experiences.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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