Customer Service Jobs

Positions 1,442,152 Updated daily

Customer Service is reshaping how brands interact with consumers, with AI‑powered chatbots, omnichannel dashboards, and real‑time sentiment analysis driving higher satisfaction scores across e‑commerce, fintech, and cloud‑software sectors. Demand for skilled reps has surged, reflected in 1,765 open positions that offer competitive, fully disclosed salaries and flexible remote arrangements.

Roles range from Frontline Support Specialists who resolve ticket queues in Zendesk, to Technical Support Engineers who troubleshoot SaaS integrations via Jira Service Management, to Customer Success Managers who own lifecycle dashboards in Salesforce Service Cloud. Escalation Specialists and Voice/Chat agents handle high‑impact issues, while CRM Administrators maintain data hygiene and automation scripts for Intercom and Freshdesk.

Transparent pay empowers agents to negotiate overtime, bonus, and skill‑based raises, aligning compensation with CSAT and NPS metrics. It also levels the playing field for multilingual and remote teams, ensuring that every rep sees how their expertise translates into market‑competitive earnings.

Manager Safety Regional Operations

Company: Airbnb

Location: USA

Posted Jan 05, 2026

This job description outlines a Manager Regional Operations T3 role at Airbnb, requiring expertise in trauma-informed care, team management, and operational leadership. The position involves overseeing complex customer service issues, coaching teams, and driving performance while maintaining high standards of professionalism and confidentiality.

Legal Counsel

Company: Goodnotes

Location: Singapore

Posted Jan 04, 2026

The text outlines a company's values emphasizing innovation, user-centricity, and ownership mentality. It describes a Legal Counsel role with responsibilities in compliance, contract management, and regulatory affairs, along with benefits like equity, flexible work, and professional development opportunities.

Account Executive - Enterprise

Company: Zapier

Location: North America

Posted Jan 04, 2026

Zapier is seeking an experienced Enterprise Account Executive to join their upmarket sales team, emphasizing AI collaboration, company values, and a remote work culture. The role involves selling automation solutions to enterprises, working with cross-functional teams, and contributing to product strategy. The company highlights diversity, inclusion, and a competitive benefits package.

Solutions Architect

Company: phData

Location: USA

Posted Jan 04, 2026

This job posting seeks a Solutions Architect to join phDatas Elastic Platform Operations team, focusing on cloud-native data platforms like Snowflake, AWS, and Azure. The role requires technical leadership in designing scalable solutions, optimizing platform performance, and ensuring security. Key responsibilities include managing data migrations, leading technical teams, and collaborating across departments. The position emphasizes strategic thinking, hands-on experience with cloud ecosystems, and mentorship. phData offers a remote-first work environment, competitive compensation, and opportunities for professional growth.

Cloud Solution Architect

Company: Gcore

Location: Poland,Serbia,Lithuania,Cyprus,Georgia

Posted Jan 05, 2026

Gcore seeks a Cloud Solution Architect to design cloud infrastructures, collaborate with tech partners, and ensure secure scalable solutions. The role offers competitive compensation, flexible work options, and global opportunities.

Marketing Manager - Lifecycle

Company: Kraken

Location: UK,Portugal,Canada,Ireland,Cyprus,Brazil

Posted Jan 04, 2026

Kraken promotes its mission to accelerate crypto adoption and financial freedom through a global, diverse team. The company emphasizes industry-leading security, crypto education, and worldclass client support. The Marketing Manager role focuses on lifecycle strategies for Pro Trading and Institutional products, requiring data-driven approaches and cross-functional collaboration.

QA Automation Engineer

Company: Masabi

Location: Colombia

Posted Jan 05, 2026

Masabi promotes their mission to revolutionize fare payment systems globally, highlighting innovative platforms and job opportunities for a Backend Test Automation Engineer. The company emphasizes inclusivity, career growth, and a collaborative culture focused on making transit accessible.

Engineering Manager - Growth

Company: Zapier

Location: North America

Posted Jan 04, 2026

Zapier seeks an Engineering Manager to lead their Personalization Platform team, emphasizing growth, innovation, and inclusive hiring practices. The role involves technical leadership, collaboration with cross-functional teams, and ensuring scalable solutions. The company values diversity, remote work, and transparent AI use.

Head of Sales

Company: Mapbox

Location: USA

Posted Jan 05, 2026

The text describes Mapbox as a leading location platform with 4 million developers, highlighting its tools for businesses and a sales role requiring experience in enterprise software. It emphasizes company values, compensation ranges, and commitment to diversity.

Analyst Relations Manager

Company: Tanium

Location: USA

Posted Jan 05, 2026

Tanium seeks a proactive Manager for Analyst Relations, focusing on project management and evaluation coordination. The role offers remote flexibility and competitive compensation, emphasizing collaboration and innovation.

Compliance Associate

Company: HitPay

Location: Malaysia

Posted Jan 05, 2026

HitPay, a fast-growing FinTech startup in Southeast Asia, seeks a Compliance Onboarding Analyst to join its expanding team. The role involves ensuring regulatory compliance for merchants while offering competitive salary, growth opportunities, and a dynamic work environment.

Product Marketing Manager- Marvel Strike Force

Company: Scopely

Location: Canada

Posted Jan 05, 2026

Scopely is seeking a Product Marketing Manager to join their Strategic Marketing team in Mexico City or Canada. The role focuses on driving player acquisition, engagement, and retention through innovative campaigns while emphasizing authentic connections with players and communities. The company highlights its commitment to diversity, equal opportunities, and creating a supportive work environment where everyone is treated with respect.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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