Customer Service Jobs

Positions 1,442,152 Updated daily

Customer Service is reshaping how brands interact with consumers, with AI‑powered chatbots, omnichannel dashboards, and real‑time sentiment analysis driving higher satisfaction scores across e‑commerce, fintech, and cloud‑software sectors. Demand for skilled reps has surged, reflected in 1,765 open positions that offer competitive, fully disclosed salaries and flexible remote arrangements.

Roles range from Frontline Support Specialists who resolve ticket queues in Zendesk, to Technical Support Engineers who troubleshoot SaaS integrations via Jira Service Management, to Customer Success Managers who own lifecycle dashboards in Salesforce Service Cloud. Escalation Specialists and Voice/Chat agents handle high‑impact issues, while CRM Administrators maintain data hygiene and automation scripts for Intercom and Freshdesk.

Transparent pay empowers agents to negotiate overtime, bonus, and skill‑based raises, aligning compensation with CSAT and NPS metrics. It also levels the playing field for multilingual and remote teams, ensuring that every rep sees how their expertise translates into market‑competitive earnings.

Partner Architect - ExtraHop

Company: Optiv

Location: USA

Posted Dec 21, 2025

This job description outlines a fully remote Partner Architect role at ExtraHop, requiring 5+ years of experience with partner technologies and relevant certifications. Responsibilities include technical enablement, solution strategy, client engagement, and collaboration. The position offers work-life balance, professional training, and volunteer opportunities.

Director of Narrative and Video Storytelling

Company: Field AI

Location: Irvine, CA

Posted Dec 21, 2025

Field AI is advancing robotics with AI-driven solutions, solving complex challenges. The role involves storytelling to communicate technical achievements and build trust in their innovations.

Claims Representative | Auto

Company: Sedgwick

Location: USA

Posted Dec 21, 2025

Sedgwick promotes a positive work environment with career growth opportunities, flexibility, and comprehensive benefits. The job emphasizes a caring culture, global leadership, and recognition as a top workplace, while outlining responsibilities for claims processing and customer service.

Associate Account Executive - Must be fluent in English, Spanish, and Portuguese

Company: FireMon

Location: Mexico

Posted Dec 22, 2025

FireMon warns of a phishing attempt involving an unauthorized third party impersonating HR. The company is seeking an Account Associate for customer acquisition and revenue growth, emphasizing training programs and career opportunities. The role involves sales cycles, Salesforce management, and partner collaboration. FireMon promotes equal employment opportunities and highlights its mission to solve complex security challenges.

Senior Frontend Software Engineer

Company: Megaport

Location: Canada

Posted Dec 22, 2025

Megaport is a leading global NaaS provider with a collaborative and innovative culture. They seek a Frontend Developer to join their skilled team, offering competitive benefits and a remote-first work environment focused on customer-centric solutions.

Campaign Manager

Company: BlueVoyant

Location: USA

Posted Dec 21, 2025

This job posting seeks a Campaign Manager with experience in integrated marketing and cross-functional collaboration. The role involves developing multichannel campaigns, aligning with marketing teams, and leveraging data analytics. BlueVoyant emphasizes cybersecurity expertise and equal employment opportunities while using AI-assisted tools in their hiring process.

SVP - Software Engineering

Company: Henry Schein One

Location: USA

Posted Dec 22, 2025

This Sr Vice President role involves leading software engineering strategies, requiring 15-20 years of experience. The position offers a competitive salary range of $260k-$375k and comprehensive benefits. It emphasizes innovation, digital transformation, and leadership in healthcare technology with opportunities for growth and impact.

Copywriter

Company: Paula's Choice Skincare

Location: USA

Posted Dec 22, 2025

This job description outlines a Copywriter role at Paulas Choice, emphasizing collaboration with creative teams, brand storytelling, and contributing to integrated campaigns across multiple channels. The position requires 3+ years of experience, a strong portfolio, and adaptability to brand voice while managing multiple projects in a fast-paced environment.

Client Experience and Loyalty Manager

Company: Optiv

Location: USA

Posted Dec 22, 2025

This job description outlines a remote Client Experience & Loyalty Manager role with responsibilities focused on client relationships, satisfaction, and retention strategies. It highlights benefits like work-life balance, professional development, and a commitment to diversity. The position requires experience in customer success and collaboration across teams, with opportunities for growth and impact.

Team Lead - Personal Injury Protection (PIP)

Company: Reserv

Location: USA

Posted Dec 21, 2025

Reserv is an insurtech company leveraging AI and automation to streamline claims processes, seeking a motivated team lead with leadership experience and tech-savvy skills. The role offers competitive benefits, flexibility, and opportunities to innovate in a remote-first environment while addressing longstanding challenges in the claims industry.

Account Executive - WooCommerce

Company: Automattic Careers

Location: USA

Posted Dec 21, 2025

WooCommerce is expanding its sales team to support high-value merchants, seeking experienced executives to drive growth and scale their platform's impact through consultative selling and strategic partnerships.

Chief Software Architect

Company: Masabi

Location: Canada

Posted Dec 22, 2025

Masabi is driving the fare payment revolution with a global platform used in over 250 locations. They are hiring a Chief Architect to lead technology strategy and AI integration while offering remote work, extensive vacation, and professional development opportunities. The role emphasizes innovation, collaboration, and impactful contributions to scalable transportation solutions.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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