Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Associate Project Manager, Global Medical Affairs - FSP

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an Associate Project Manager with Medical Affairs experience for their FSP, Project Management Team. The role is remote-based and involves driving and owning a subset of project-specific activities, managing vendor relationships, financial activities, and ensuring project compliance with organizational policies and regulations. The ideal candidate should have a Bachelor's degree, relevant formal qualification, and at least 5+ years of experience in Med Affairs, Real World Evidence, Post-approval, and project-related administrative experience in a Pharmaceutical or Biotech research environment. They should possess strong leadership skills, excellent communication abilities, and proficiency in Microsoft Office Suite. The role offers the opportunity to contribute to life-changing therapies and make a positive impact on a global scale.

Customer Partner

Company: Kyndryl

Location: Milan, Italy / Remote

Posted Jan 24, 2025

Kyndryl is seeking an Account Management Partner to drive proactive account growth, develop deep customer connections, and build trusted relationships with top-level executives. The role involves not only selling new offerings but also minimizing erosion in renewals, ensuring the flourishing of Kyndryl's largest accounts. The ideal candidate will be a strategic mastermind, responsible for developing and executing cutting-edge account strategies, and leading one or more Portfolio or Strategic accounts. They will also generate new opportunities, expand existing work into larger scopes and new capabilities, and ensure customer satisfaction and success. Kyndryl values diversity and offers opportunities for career growth, including hands-on experience, learning opportunities, and the chance to certify in major platforms.

Director, Customer Value (Remote, GBR)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Director for its Worldwide Sales and Operations Organization. The role involves managing the Customer Value Management Office (CVMO) in EMEA, ensuring CrowdStrike sets the standard for SaaS partnership with both internal and external customers. The Director will guide a team of Customer Value Managers (CVMs) to deliver a guided path to verified outcomes, rooted in customers' organizational priorities. Key responsibilities include understanding CrowdStrike's business strategy, building strong relationships with sales leaders, promoting a 'One CrowdStrike' experience, and managing large, complex projects. The ideal candidate should have a minimum of 10 years of experience in a related functional role and 5 years in a management role, with a high degree of emotional intelligence and professional presence.

Manager, Business Management

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific offers a rewarding job opportunity in their PPD Laboratory Services team. The role involves overseeing client portfolio for high-value studies, ensuring project requirements are met, and facilitating communication between stakeholders. The successful candidate will prepare study specifications, maintain updated study master files, and ensure compliance with FDA and Good Clinical Practice guidelines. They will also liaise with internal groups, support staff, and sponsors, and actively consult with IT and data management development groups. Key qualifications include a Bachelor's degree, relevant experience, and strong verbal, written, and presentation skills. The company provides competitive remuneration, healthcare benefits, and a forward-thinking company culture.

Assistant Director, Analytics and Project Management

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

Liberty Mutual's Claims & Service, Insights & Solutions team is seeking a candidate for a multi-year project to enhance staffing sophistication. The role involves analyzing volume and staffing changes, coordinating with various groups, and working with analysts to improve hiring recommendations. Key responsibilities include developing complex project plans, conducting advanced data analysis, and presenting findings to senior leadership. Preferred qualifications include a Master's degree in a quantitative field, 5+ years of applied business experience, and proficiency in SQL, Python, and Advanced Excel. Liberty Mutual values diversity, equitable practices, and offers comprehensive benefits.

Chief of Staff, Marketing

Company: Equinix, Inc

Location: Redwood City, CA / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Chief of Staff for Marketing. The role involves leading large-scale business transformation programs, collaborating with the CMO to build strategic marketing plans, and driving decision-making processes. The candidate will also manage priority projects, ensure clear communication across the Customer and Revenue Organization, and develop marketing talent. The position requires strong leadership, strategic thinking, and project management skills. The targeted pay range for this role in the San Francisco Bay Area is $198,000 to $298,000 per year.

Support Account Manager

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 24, 2025

ServiceNow, founded in San Diego in 2004 by visionary engineer Fred Luddy, is a global market leader in AI-enhanced technology, serving over 8,100 clients including 85% of the Fortune 500. The company's intelligent cloud-based platform connects people, systems, and processes to improve work methods. ServiceNow values employee well-being, offering competitive salaries, flexible work culture, and comprehensive benefits. The Support Account Management (SAM) role involves delivering world-class customer satisfaction, proactive service management, and cross-functional team coordination. Key responsibilities include leading discussions, utilizing industry tools for issue resolution, aligning ServiceNow applications with customer needs, and managing SLAs.

Senior Application Engineer - Fluids (Remote)

Company: Ansys

Location: Atlanta, GA / Remote

Posted Jan 24, 2025

Technical M365 Product Owner

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos is seeking an experienced Technical M365 Product Owner with strong product management skills, deep understanding of technologies, and excellent communication abilities. The role involves overseeing and managing the Microsoft 365 product portfolio, delivering on product strategy, collaborating with stakeholders, and ensuring successful delivery and continuous improvement of services. Responsibilities include setting and prioritizing work, identifying user needs, managing product releases, and leading strategic projects. The ideal candidate should have a Bachelor's Degree, 12+ years of related experience, and strong technical knowledge across the M365 Platform, including Azure, SharePoint, M365, and Exchange. Active Public Trust Clearance or ability to obtain is required. The role offers a competitive pay range of $112,450.00 - $203,275.00.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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