Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Digital Account Manager - Laboratory Products (UK & Ireland)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Digital Account Manager to join their Sales & Marketing team. The role involves growing sales within territory, developing strategies, and collaborating with the Digital Marketing team. The position requires fluency in English and can be remote, working in a diverse environment across Europe.

Engineering Manager I - Test Optimization Libraries

Company: Datadog

Location: Dublin, Ireland / Remote

Posted Jan 22, 2025

Datadog is seeking an Engineering Manager for the Test Optimization - Libraries team, which is part of the 'shift-left' expansion of the Datadog Platform. The role involves leading a team of engineers responsible for building the product end-to-end, from data collection to data visualization. The manager will participate in hands-on work, create a strong team culture, and work closely with product management. They will also help shape the product roadmap to make Datadog's suite more developer-friendly. The ideal candidate has experience with low-level libraries, previous leadership experience, and hands-on coding skills, preferably in JavaScript and Python.

Business Systems Analyst (Legal Operations)

Company: ServiceNow

Location: Hyderabad, India / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an experienced professional for their Legal Operations Team. The role involves managing the Contract Lifecycle Management (CLM) system, collaborating with cross-functional teams, and providing first-line support for system-related issues. The ideal candidate should have a bachelor's degree, 3-5 years of experience in a technology-focused role within Legal Operations or similar environments, and expertise in CLM platforms. They should possess excellent interpersonal skills, a proactive approach to problem-solving, and the ability to manage multiple support requests. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Associate Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

This role primarily focuses on quality improvement in Project Management, process documentation, and training monitoring. It involves managing basic translation project process flows throughout their complete life cycle, assigning and overseeing linguists, language specialists, and desktop publishers. Key responsibilities include planning, scheduling, risk management, resource allocation, progress tracking, client relationship management, communication facilitation, and completion of project-driven administration and financial processes.

Staff UX Researcher

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a UX Researcher. The role involves representing customer needs, applying research techniques, engaging with customers, partnering with product managers and designers, validating feature and design direction, analyzing data, and communicating findings. The ideal candidate will have extensive experience in customer-centered research, expert knowledge in planning and executing research studies, and a portfolio showcasing research that influenced great insights or experiences. Preferred qualifications include experience with enterprise software, in-depth knowledge of user interface design, expert presentation skills, and the ability to learn new technical concepts quickly.

Account Executive - Australia

Company: Coupa

Location: Remote

Posted Jan 22, 2025

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa empowers customers with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Machine Learning Engineer

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Military DoD SkillBridge Internship - Field Service Representative

Company: GE Aerospace

Location: Richmond, KY / Remote

Posted Jan 22, 2025

The Military DoD SkillBridge program offers Service Members the chance to gain civilian work experience through industry training, apprenticeships, or internships in their final 180 days of service. GE Aviation, as a SkillBridge partner, provides real-world training and work experience in high-demand fields. The Field Service Representative role involves on-site propeller maintenance, technical direction, and support for the R391 (C130) Composite Propeller System. Responsibilities include repairs, modifications, preventative maintenance, and providing technical assistance to customers. The role requires a Bachelor's Degree or equivalent experience, ability to lift 65 lbs, and 2+ years of extensive repairs and maintenance work. GE Aerospace offers a great work environment, professional development, and competitive compensation.

Senior Manager, GTM Enablement - Customer Success

Company: HubSpot

Location: Remote

Posted Jan 22, 2025

HubSpot is seeking a Senior Manager for the Customer Success Enablement Partner (EP) team within its GTM Enablement (GTME) team. The role involves leading a team of enablement partners, setting global strategy, and driving team performance. Key responsibilities include recruiting, coaching, and mentoring team members, defining swimlanes across roles, and ensuring enablement efforts align with business needs. The ideal candidate should have over 3 years of experience in Customer Success, Training/Enablement, and Management, with strong leadership, communication, and relationship-building skills. The position offers a competitive cash compensation range of $154,000 - $246,000 annually, along with potential equity and benefits. HubSpot values a culture of transparency, diversity, and inclusivity, and was named the #2 Best Place to Work on Glassdoor in 2022.

Lead Program Manager, Partner Growth Programs

Company: Appfire

Location: Remote

Posted Jan 22, 2025

Appfire, a remote-first company with over 800 employees across 27 countries, is seeking a Lead Program Manager for its Channel Programs and Enablement team. The role involves leading strategic pilot programs, documenting and scaling successful initiatives, and collaborating with internal and external stakeholders. The ideal candidate should have 5+ years of experience in technology companies, managing customer/partner relationships, and program management. They should excel in cross-functional team leadership, clear communication, and data-driven decision-making. Appfire offers competitive financial benefits, skills development opportunities, and a strong commitment to corporate social responsibility.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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