Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Senior Manager, Executive Communications Lead Writer

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 21, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a strategic communications professional with 10+ years of experience in journalism or corporate communications. The ideal candidate will serve as the primary writer for the President and CFO, lead internal and external communications, and ensure message alignment across all audiences. The role requires exceptional messaging and writing skills, experience in technology, and the ability to manage multiple projects simultaneously.

Customer Success Account Manager (UK)

Company: Coupa

Location: Remote

Posted Jan 21, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of global spend data. The company empowers businesses to make smarter, more profitable decisions, improving operating margins. Coupa values a collaborative culture, innovation, and global impact. Customer Success Account Managers (CSAMs) play a crucial role, managing relationships, driving business reviews, and identifying growth opportunities. The ideal candidate should have Procure-to-Pay or Source-to-Contract expertise, strong client management skills, and project management abilities.

Sales Manager, Newspack

Company: Automattic

Location: Remote

Posted Jan 21, 2025

Newspack, part of Automattic, is hiring an experienced sales manager to drive lead generation, support partnership managers, and shape sales strategy. The role involves managing daily sales operations, evolving sales strategies, and maintaining marketing materials. Candidates should have sales and marketing experience, strong organizational skills, and the ability to communicate complex ideas effectively.

Senior Construction Account Specialist

Company: The Hartford

Location: Chicago, IL / Remote

Posted Jan 21, 2025

The Construction Account Specialist (CAS) role at The Hartford involves providing Risk Engineering services for construction accounts, ensuring best-in-class services. The CAS will handle construction work assignments, evaluate insured exposures, and develop service plans. They must have at least 5 years of relevant experience and preferred certifications. The role involves travel, and the compensation range is $124,640 - $186,960 annually. The Hartford values diversity, equity, and inclusion.

Global Product Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 21, 2025

Thermo Fisher Scientific is seeking a Global Veterinary Product Manager to join their team in Vantaa, Finland. The role involves leading the product lifecycle of a new reagent portfolio, analyzing customer needs, and developing competitive strategies. The ideal candidate should have a Master's degree in Chemistry, Biology, or related sciences, and at least 5 years of product management experience. They must possess excellent English skills, preferably with proficiency in Finnish. This position offers the opportunity to make a real-world impact and support career aspirations within a dynamic, customer-centric, and fast-paced global organization.

Business Director - Paid Digital Marketing (Remote Eligible)

Company: Capital One

Location: McLean, VA / Remote

Posted Jan 21, 2025

Capital One is seeking a Business Director for its remote-eligible Paid Digital Marketing team. The role involves leading strategy across various paid marketing platforms, formulating industry-leading strategies, and driving growth in an ascending business. The ideal candidate should be a 'business athlete' with analytical and creative problem-solving skills, strong communication, and leadership abilities. Responsibilities include strategic leadership, team management, marketing execution, partnership, analytical orientation, business judgment, people leadership, executive communication, and results orientation.

Principle Full Stack Engineer

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 21, 2025

Atlassian offers flexible work arrangements, allowing employees to choose where they work, whether in an office, from home, or a combination. The company is distributed-first, with virtual interviews and onboarding. They are seeking a Principal Full Stack Software Engineer for the Loom Billing team, requiring 10+ years of Full Stack development experience and a degree in Computer Science. The role involves tackling complex problems, providing technical leadership, and mentoring junior team members. Compensation is competitive with base pay ranging from $170,800 to $274,300 in the US, depending on the geographic pay zone. Atlassian values diversity and inclusion, ensuring all perspectives are incorporated into their products and culture.

Principal, Machine Learning Engineer

Company: Twilio

Location: Remote

Posted Jan 21, 2025

Twilio is seeking a Principal Machine Learning Engineer to join their Emerging Technology & Innovation organization. The role involves spearheading ML/AI research projects, building prototypes, and exploring emerging technologies. The successful candidate will lead research projects, collaborate with various teams, and influence the strategy of the organization. They should have 10+ years of hands-on engineering experience, 3+ years of research experience, and a proven track record of delivering results. The role is remote but not eligible in certain areas. Twilio offers competitive pay, generous time-off, and various benefits.

Sr Dir., Strategic Technology Accounts

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 21, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sales Leader to drive new business sales growth among strategic technology accounts. The role involves leading sales leaders and executives, developing sales strategies, managing territories, and recruiting, coaching, and mentoring team members. The ideal candidate should have extensive new business sales success, strong strategic thinking, and the ability to build long-term relationships. ServiceNow offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Security Architect, Telecommunications

Company: Twilio

Location: Remote

Posted Jan 21, 2025

Twilio is seeking a Security Architect with extensive experience in telecom-specific security challenges and technologies. The role involves designing and implementing security standards across a broad range of Twilio products and services, driving the security of telecommunications systems, and setting technical security direction. The ideal candidate should have 10+ years of experience in a security-focused role within a technology-related industry, including 5+ years in a leadership/managerial position. They should possess a strong understanding of telecom network security, cloud security, application security, cryptography, and securing high-volume, high-reliability distributed systems. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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