Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Senior Manager, People & Workforce Strategy

Company: Restaurant365

Location: Remote

Posted Jan 21, 2025

Restaurant365, a SaaS company revolutionizing the restaurant industry, is seeking a Senior Manager for HR & Workforce Strategy. The role involves leading strategic HR initiatives, managing offshoring and contingent workforce, headcount planning, organizational optimization, and workplace experience. The ideal candidate should have a Bachelor's degree in HR or related field, 8+ years of experience in workforce management, and a proven track record in leading teams and managing projects. Key responsibilities include strategic HR projects, workforce strategy, real estate portfolio management, and cross-functional collaboration.

Quality & Process Improvement Manager, Research Publications

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 21, 2025

Thermo Fisher Scientific is seeking a Quality & Process Improvement Manager for their CorEvitas division. The role involves working across clinical research teams to ensure quality standards are met. Key responsibilities include collaborating with cross-functional teams, establishing quality assurance policies, conducting internal audits, leading process improvement initiatives, and preparing reports on quality KPIs. The ideal candidate should have a Bachelor's degree, 10+ years of quality assurance experience, and Lean Six Sigma certification. They should possess strong communication skills, a quantitative mindset, and the ability to handle sensitive information.

Customer Success Manager 2, Jakarta

Company: Equinix, Inc

Location: Jakarta, Indonesia / Remote

Posted Jan 21, 2025

Equinix, a global digital infrastructure company, offers a career opportunity for a Customer Success Manager 2 in Jakarta. The role involves providing top-tier support, managing customer loyalty, and overseeing regional accounts. Responsibilities include customer onboarding, adoption and customer success management, issue and escalation management, and account management & retention. The ideal candidate should have 3+ years of CSM/Customer Support experience, understand the datacenter/telecommunication/networking/cloud industry, and work well with minimal supervision.

Manager, Enterprise Project Management

Company: IDeaS

Location: Remote

Posted Jan 21, 2025

IDeaS, a global leader in revenue management solutions, is seeking a Manager of Enterprise Project Managers. The role involves leading and developing a team, overseeing project execution, and ensuring alignment with strategic objectives. The ideal candidate will have a Bachelor's degree, 8+ years of project management experience, and PMP certification. They should possess strong leadership skills, proficiency in project management tools, and excellent communication abilities. The role requires travel up to 30% and flexibility to manage deadlines and competing priorities. IDeaS values diversity and inclusivity, offering a balanced work environment and opportunities for growth.

Senior UX Product Manager (hybrid or remote)

Company: Forcepoint

Location: Remote

Posted Jan 21, 2025

Forcepoint simplifies security for global businesses and governments, offering a cloud-native platform to adopt Zero Trust and prevent data theft. They are looking for an experienced Senior UX Product Manager to join their team.

Product Designer (L3)

Company: Twilio

Location: Remote

Posted Jan 21, 2025

Twilio is seeking a Senior Product Designer (L3) to shape the future of their messaging platform. The role involves designing customer experiences, collaborating with multidisciplinary teams, and advocating for customers. Responsibilities include defining and designing user interfaces, articulating customer problems, and gaining stakeholder alignment. The ideal candidate should have a strong portfolio, proven ability to lead designs, excellent communication skills, and proficiency in user research. A remote role based in Canada, with 5% anticipated travel. Twilio offers competitive pay, generous time-off, and a supportive work environment.

Junior Cloud Software Engineer

Company: Twilio

Location: Remote

Posted Jan 21, 2025

Twilio is seeking a Cloud Software Engineer to join their Edge Services team, responsible for managing API ingress and supporting services. The role involves building scalable, high-availability AWS cloud infrastructure, managing Infrastructure as Code, and ensuring high uptime and success rates. Required experience includes 1-2 years in Cloud or DevOps engineering with AWS proficiency. Desired skills include experience with service-oriented architectures, microservices, and CI/CD pipelines. The position is remote in Spain with occasional travel to Madrid. Twilio offers competitive pay, benefits, and a focus on employee growth and community involvement.

Internal IT Auditor

Company: Kyndryl

Location: Bratislava, Slovakia / Remote

Posted Jan 21, 2025

Kyndryl is seeking an experienced IT professional for a role involving risk-based corporate internal IT audits, primarily for infrastructure and systems managed by Kyndryl. The role requires assessing complex IT systems, environments, and controls, including cloud hosting, network infrastructure, operating systems, databases, applications, and IT controls. The successful candidate will implement an audit framework, perform all phases of IT audit engagements, and assist with other projects. Kyndryl offers competitive compensation, growth opportunities, and a diverse, inclusive work environment. The ideal candidate has 3+ years of IT experience, strong analytical skills, and the ability to communicate effectively in English. Preferred qualifications include experience with cloud platforms, knowledge of security, internal controls, and audit/risk management frameworks, and relevant certifications.

Implementation Specialist

Company: Agiloft

Location: Remote

Posted Jan 21, 2025

Agiloft is a leading global provider of contract lifecycle management (CLM) software, trusted by organizations worldwide. Their no-code platform is easily managed by business users, resulting in high customer satisfaction and renewal rates. Agiloft emphasizes a diverse and inclusive workplace, offering employee resource groups and a supportive work-life balance. The company is seeking an Implementation Specialist with technical project experience, strong communication skills, and a growth mindset to design and configure Agiloft systems for enterprise customers.

Project Financial Analyst

Company: Tidal Basin

Location: Remote

Posted Jan 21, 2025

Tidal Basin is hiring for a Project Controls position. The role involves planning and establishing cost and schedule work breakdown structures, monitoring project progress, identifying potential delays, and preparing schedule reports. The candidate will also assist in developing project budgets, cost estimates, and pricing strategies. Excellent communication skills, proficiency in budgeting, forecasting, and project scheduling tools, and the ability to work independently and as part of a team are required. A Bachelor's degree in Business, Finance, or Engineering is preferred, with 13 or more years of related experience. PMI certification is desired.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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