Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Executive Underwriter, Managed Care Stop Loss

Company: Liberty Mutual Insurance

Location: Atlanta, GA / Remote

Posted Jan 21, 2025

Liberty Mutual is offering an exciting opportunity for an experienced underwriter to join the Medical Stop Loss (HMO Re/PEI) team. The Executive Underwriter will contribute to the growth and profitability of the product line through marketing, underwriting, and managing products and services on new and renewal accounts. The role requires specialized knowledge of stop loss underwriting concepts and strong strategic and marketing capabilities. The ideal candidate should have a Bachelor's degree or advanced degree, 6+ years of underwriting experience, and proven analytical ability to evaluate and judge underwriting risks. Liberty Mutual is committed to fostering a diverse, equitable, and inclusive workplace.

Advisory Solution Consultant, IT Asset Management

Company: ServiceNow

Location: Boston, MA / Remote

Posted Jan 21, 2025

The Solution Consultant role is a technical consultant with advanced ability to develop and provide product-specific solutions during sales cycles. The candidate should have 7+ years of relevant professional experience, exceptional communication skills, and strong presales experience. The role offers competitive compensation and benefits.

Account Executive, Mid-Market Sales

Company: Equinix, Inc

Location: New York, NY / Remote

Posted Jan 21, 2025

Equinix, a global digital infrastructure company, is seeking an Account Executive 1 to sell its solutions to small and mid-market new accounts and expand existing ones. The role involves building customer relationships, managing accounts, identifying business needs, facilitating contract renewals, and leveraging internal resources. The position requires 1+ years of experience and a Bachelor's degree. The targeted pay range is $82,000 to $126,000 per year in locations like California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, and Washington state. Equinix is committed to diversity and equal employment opportunities.

Senior Manager - Program Management

Company: Donnelley Financial

Location: Remote

Posted Jan 21, 2025

Donnelley Financial Solutions (DFIN) is seeking a Senior Manager, Program Management. This role is crucial in the professional services leadership team, responsible for planning, developing, implementing, and evaluating complex programs or projects. The Senior Manager will manage related subprograms, drive strategic planning, align resources, and ensure fiscal, operational, and administrative success. They will act as a key liaison among cross-functional stakeholders, leveraging extensive experience in Professional Services, project management, and consulting. Responsibilities include developing program vision, managing timelines, resources, and budgets, overseeing project execution, and ensuring alignment with program goals. The role requires strong communication, leadership, and risk assessment skills, with a proven track record in managing large-scale programs and enterprise software application implementations.

Customer Entreprise Architect

Company: Kyndryl

Location: Puteaux, France / Remote

Posted Jan 21, 2025

Kyndryl is seeking an Enterprise Architect with at least 2 years of experience in IT architecture and consulting. The role involves providing a perspective on the customer's industry, defining a solution strategy, and integrating the latest consult and innovation offerings into the solutions approach. The ideal candidate should have in-depth knowledge of technical standards, development methods, and security standards, and be able to understand customer needs. They must document the current and future business landscape, ensure alignment between strategic requirements and aspirations, and define how architectures will be deployed and governed. Kyndryl values diversity and offers benefits that support employees' well-being and career growth.

Sr. Services Account Executive

Company: ServiceNow

Location: Weston, MA / Remote

Posted Jan 21, 2025

ServiceNow is a global market leader in the cloud-based platform that connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. The company was founded in 2004 by Fred Luddy and has since grown to serve over 8,100 customers, including 85% of the Fortune 500. The company is committed to making the world work better for everyone through its purpose-driven approach.

Business Analyst

Company: Komodo Health Inc.

Location: Remote

Posted Jan 21, 2025

Komodo Health is a company dedicated to reducing the global burden of disease through smarter use of data. They have built the Healthcare Map, the largest and most complete view of the US healthcare system, using deidentified real-world patient data, innovative algorithms, and clinical experience. The company offers a suite of software applications to help answer complex healthcare questions, track patient behaviors, identify gaps in care, and reduce disease burden. The Business Analysis & Quality Team plays a crucial role in ensuring custom software solutions meet business needs, functional requirements, and quality standards. The team gathers and refines business requirements, tests the final solution, and ensures seamless connection between business objectives and technical execution. Business Analysts at Komodo Health are responsible for translating business needs into clear, actionable, and detailed user and functional requirements, producing high-quality requirements documentation, and designing comprehensive testing plans.

Commercial Account Manager

Company: InfluxData

Location: Remote

Posted Jan 21, 2025

InfluxData is a remote-first company looking for an Account Manager to join their commercial team. The ideal candidate will have experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth. InfluxData offers fantastic benefits, including medical/dental/vision insurance, flexible time off, and annual professional development budget.

Account Executive - Mid Market (DACH Region)

Company: Smartsheet

Location: London, United Kingdom / Remote

Posted Jan 21, 2025

Smartsheet, a tech company, is expanding its DACH Go To Market team and seeking an experienced Account Executive for the Mid Market. The role involves building and managing sales pipelines, executing solution-based sales processes, and developing new business opportunities within existing customers. The ideal candidate should have at least 3 years of SaaS B2B full cycle sales experience, fluency in German and English, and experience with CRM, Sales Engagement, and BI software.

Principal Partner Solutions Architect - AI/Rovo

Company: Atlassian

Location: New York, NY / Remote

Posted Jan 21, 2025

Atlassian offers flexible work arrangements, allowing employees to choose where they work. They are seeking an experienced Principal Partner Solutions Architect for their AI-powered product Rovo, aiming to drive strategy, capabilities, practice development, and channel growth. The role involves partnering with Solution Partners and System Integrators, developing strategic solution plans, and leading global practice development. Atlassian values continuous learning, accountability, and results-driven mindset, offering competitive compensation and a variety of perks and benefits.

Principal Data Solutions Analyst, Claims Data Products

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 21, 2025

Liberty Mutual's Insights & Solutions group offers a dynamic environment for data-driven problem solvers. The position in question, aligned with the Claims Data Products team, involves prototyping complex data solutions, collaborating with IT to scale these solutions, and effectively communicating with stakeholders. The role requires strong coding skills, experience in data management, and a deep understanding of data governance, compliance, and security. Liberty Mutual values diversity and offers comprehensive benefits, fostering an inclusive workplace.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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