Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Senior ML Infra Engineer - Machine Learning Infrastructure & Data

Company: Upwork

Location: USA

Posted Dec 21, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have a powerful platform that enables companies and talent to work together. Last year, more than $38 billion of work was done through Upwork. The Machine Learning Infrastructure and Data team is responsible for architecting and building foundational systems for machine learning. The Senior ML Infra Engineer will play a pivotal role in designing, developing, and maintaining infrastructure components. The annual base salary for this position ranges from $144,000 to $230,000.

Senior Product Manager, Trust & Safety

Company: Affirm

Location: USA

Posted Dec 21, 2024

Affirm is reinventing credit to make it more honest and friendly, offering flexible buy now pay later options without hidden fees or compounding interest. The company aims to deliver safe and transparent financing globally, expanding product lines and becoming a global company. The Trust and Safety product team is responsible for identity authentication and fraud experience, with a focus on building a seamless and secure user experience. The team is experiencing rapid expansion and is seeking a senior product manager to shape the product vision and execute a strategic roadmap.

Senior IT Helpdesk

Company: Abby Care

Location: USA

Posted Dec 21, 2024

Abby Care is a home health provider that leverages technology and a unique care model to transform the industry. They are seeking a Senior IT Helpdesk Technician to provide technical support, mentor junior technicians, and ensure smooth operation of all hardware, software, and network systems. The role requires strong knowledge of operating systems, networking protocols, and remote desktop tools. The company offers competitive compensation, company equity, and benefits.

Senior Design Manager - Growth Onboarding

Company: HubSpot

Location: USA

Posted Dec 21, 2024

The job posting is for a Design Leader role in HubSpot's Growth Product Line. The role requires candidates to be on the east coast of the US Eastern Time Zone and have strong opinions. The successful candidate will work with product and engineering leaders to create a shared strategy and roadmap for productled customer onboarding. The role involves driving results for customer onboarding in the Free Starter and Pro tiers, building a diverse and inclusive team, and working on productled Growth initiatives that impact bigger systems and multiple product teams.

Marketing Manager

Company: Sentral

Location: USA

Posted Dec 21, 2024

Sentral is a network of communities redefining the way people live, with a mission to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. They offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities.

Product Manager

Company: Planet

Location: USA

Posted Dec 21, 2024

This is a full-time remote position in the United States as a Product Manager on the Platform Product Team. The role involves leading the end-to-end product provisioning process, building and managing scalable systems and workflows, and working closely with various teams to define, optimize, and align processes for product entitlements and access delivery. The goal is to improve internal efficiency, enable scale, and ensure customers quickly access the full value of Planet's products.

Customer Excellence Manager

Company: Abby Care

Location: USA

Posted Dec 21, 2024

Abby Care is a home health provider transforming care through technology and a unique care model. They aim to deliver the best-in-class care, reduce clinical burnout, and improve health outcomes. They are seeking a Customer Excellence Manager to oversee daily operations, optimize processes, and drive continuous improvement.

Strategic Account Executive

Company: Bishop Fox

Location: USA

Posted Dec 21, 2024

Bishop Fox is a leading professional services firm specializing in offensive security. They aim to build relationships and provide tailored solutions for clients, seeking a Strategic Account Executive to drive sales efforts and manage existing customer relationships. The role involves identifying new business opportunities, expanding market presence, and collaborating with cross-functional teams. The ideal candidate should have 8+ years of proven experience in strategic sales, proficiency in cybersecurity technologies, and the ability to drive enterprise-level account expansion.

Talent Partner

Company: Run Alloy

Location: USA

Posted Dec 21, 2024

Alloy is seeking a Talent Partner on a contract basis to support their growth and building of GTM and engineering teams. The role involves hiring new team members, including sales reps, marketers, engineers, and more. The Talent Partner will have 5+ years of full-cycle GTM and tech recruitment experience, ideally in B2B SaaS with technical products. They will need to have business acumen, agility, organization, a scrappy builder mentality, negotiation skills, and be a team player.

Insights Analyst

Company: Dropbox

Location: USA

Posted Dec 21, 2024

This job description outlines the role of an Insights Analyst in the Customer Analytics team. The role involves building a foundational understanding of customer needs, developing and interpreting customer metrics and operational KPIs, and communicating insights to the business. The role requires exceptional analytical skills, strong collaboration and communication skills, and a passion for customer experience. The responsibilities include leading KPI reporting processes, serving as a thought partner for data in specific CX or product areas, performing analytics deep dives, and partnering closely with CX and CSO leadership to develop an analytics strategy.

Senior Staff Software Engineer - Ads Formats

Company: Reddit

Location: USA

Posted Dec 21, 2024

Reddit offers a flexible workforce with opportunities for remote work in the United States and Canada. The company is seeking a technical engineering leader with experience in building ad formats, infrastructure, and innovation. The role involves enhancing product development velocity, standardizing formats, and improving end-to-end impact. The ideal candidate should have at least 10 years of technical leadership experience, be an expert in adtech, and have a track record of delivering high-impact ads products.

Data Platform Engineer

Company: Oneapp

Location: USA

Posted Dec 21, 2024

OneOnes mission is to help customers achieve financial progress by creating simple solutions for saving, spending, borrowing, and growing money. Backed by a preeminent fintech investor and the worlds largest retailer, OneOnes Data Platform Engineer role involves designing, developing, and maintaining data infrastructure, including data pipelines and data warehouses. The role requires expertise in Apache Spark, Python, SQL, real-time streaming technologies, and MLOps practices.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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