Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Senior Manager - Trust Global Partnerships & Law Enforcement Operations

Company: Airbnb

Location: USA

Posted Dec 21, 2024

The text describes a senior role within the Airbnb Global Safety and Security GSS team, focusing on fostering a safe and secure workplace, peace of mind for Airbnb's global community, and building trusted relationships with law enforcement entities. The Senior Manager will lead teams in identifying, developing, and leveraging external partnerships, managing external threats, and improving Airbnb's Trust Defenses. The role requires strong leadership, strategic thinking, and collaboration with various internal and external teams.

Editorial Lead

Company: Directive

Location: USA

Posted Dec 20, 2024

The text is about the role of an Editorial Lead at Directive Consulting, a performance marketing agency for SaaS and Tech companies. The role involves managing a team of freelance writers, editing and publishing content, collaborating with stakeholders, and contributing to content with great perspectives and sharp angles. The company offers a living wage, medical dental vision plans, and other benefits. The role is remote-first with the option to work from the company's offices in Irvine, California, and other global locations.

Technical Operations Engineer

Company: Fieldguide

Location: USA

Posted Dec 20, 2024

Fieldguide is a remote-first company based in San Francisco that builds software to automate and streamline the work of assurance and audit practitioners. They are backed by top investors and value diversity. The company is looking for TechOps Engineers to bridge engineering, customer support, and IT to drive automation and operational excellence. The role involves automation, production support, internal IT efficiency support, monitoring, security compliance, collaboration, and documentation.

Sr. Business Operations Manager

Company: Rula?locationid=d8ccc202 4d14 4fba A9a5 667fe66dec77

Location: USA

Posted Dec 20, 2024

The text expresses a strong commitment to mental health care, with a focus on providing quality, evidence-based, and compassionate care. The role of a Sr Business Operations Manager is to guide impactful strategic projects, including developing a quality system for therapists, improving first visit completion and patient retention rates, and launching an in-person therapy offering. The company values diversity, equity, and inclusion, and offers attractive pay, benefits, and time-off policies.

Senior DevOps Engineer

Company: SandboxAQ

Location: USA

Posted Dec 20, 2024

SandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. They are a global team of tech-focused experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties. The company emerged from Alphabet Inc in 2022 and is looking for a Senior DevOps Engineer to provide deep hands-on technical support to development teams.

Pricing Product Manager

Company: Vercel

Location: USA

Posted Dec 21, 2024

Vercel is seeking a Pricing Product Manager to develop elegant pricing structures for their Frontend Cloud platform. The role involves pricing new SKUs, working with product managers and engineers to design pricing models, and building customer-facing tools. The ideal candidate has technical depth, pricing expertise, and a passion for Vercel and the frontend ecosystem.

Manager, Data Science Production Engineering

Company: Natera

Location: USA

Posted Dec 20, 2024

The Manager of Data Science Production Engineering DSPE will oversee a team responsible for ensuring the successful production escalation resolutions, statistical analysis, maintenance of comprehensive product health dashboards, and post-launch support and monitoring services. The role will focus on enhancing the reliability of production support workflows, improving processes, and enabling teams to deliver actionable insights across the Oncology business unit. The Manager will act as a bridge between stakeholders, ensuring that operational needs are met and aligned with organizational goals.

Senior Copywriter

Company: EVERSANA

Location: USA

Posted Dec 20, 2024

EVERSANA INTOUCH is a leading full-service global healthcare agency serving the life sciences and pharmaceutical industries. They provide next-generation creative and media services, enterprise solutions, and data analytics services for clients. The company combines world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. They are dedicated to improving patient lives around the world and embrace diversity in backgrounds and experiences.

Director - Vendor Management, Costing and Worldwide Sourcing

Company: Coursera

Location: USA

Posted Dec 21, 2024

The job overview is for a Director of Vendor Management Costing and Worldwide Sourcing at Coursera. The role involves leading the global vendor strategy, optimizing vendor partnerships, managing cost structures, and ensuring high-quality content production. The ideal candidate should have a proven track record in global sourcing and vendor management, with the ability to drive efficiencies, ensure quality standards, and foster strategic partnerships.

Senior FP&A Analyst

Company: Emplifi

Location: USA

Posted Dec 20, 2024

The text describes a job posting for a Senior Financial Analyst at Emplifi, a global customer engagement solution provider. The role involves assisting with financial closing and reporting, identifying cost efficiency and productivity initiatives, driving forecast and budgeting processes, and providing analytical services to the C-suite. The ideal candidate should have at least 35 years of financial analysis or accounting experience, advanced Excel skills, and a Bachelor's degree in Finance or a related field. The company offers an international, fast-paced, and growing environment, the chance to work with major brands, and a benefits package including medical, dental, vision, and life coverage options.

Manager, Software Engineering - Design Systems Editor

Company: Figma

Location: USA

Posted Dec 21, 2024

The Design Systems Editor team at Figma is responsible for the authoring experience of the Figmas Design Systems product. They aim to scale their design and designers' workflow by leveraging design systems to create, share, and reuse design elements. The role is a full-time position that can be held from one of Figma's US hubs or remotely in the United States. The team leads the product design workflow at the core of product development and collaboration. They work closely with Product Design, Data, and Research to drive product strategy and build the industry's leading design system tools. Figma is committed to building an inclusive and diverse team and culture.

Founding GTM team

Company: Elicit

Location: USA

Posted Dec 21, 2024

Elicit is an AI research assistant aiming to radically increase good reasoning and help expert researchers push the frontier in fields like biomedicine, health economics, and computer science. They are looking for a fountainhead member to build their go-to-market function, understand workflows and pain points, manage deals, and collaborate with product and engineering. The role offers excellent learning opportunities and requires first-principles thinking, customer obsession, excellent execution, and humility.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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