Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Vice President - People

Company: Newsela

Location: USA

Posted Dec 20, 2024

The role of Vice President of People at Newsela involves shaping the organization's HR strategy, ensuring alignment with business objectives, and driving organizational culture, talent optimization, and HR operational excellence. The role requires strategic leadership, talent and culture optimization, operational excellence, and data-driven decision making. The ideal candidate should have a Bachelor's Degree in HR or related field, 10+ years of progressive HR experience, and proven success in delivering HR initiatives that align with business goals.

Contracts Manager

Company: TD2

Location: USA

Posted Dec 20, 2024

The Contracts Manager role is an integral part of TD2's administrative team, responsible for negotiating, executing, and tracking corporate contracts. The position involves managing a growing volume of historic and active contracts, drafting contracts from established templates, and reviewing incoming contracts from third parties. The role requires experience in negotiating contracts outside of the US, a Bachelor's degree, and 5+ years of relevant professional work experience in commercial law practice. TD2 is an equal opportunity employer.

Program Manager (Staff)

Company: Equilibrium Energy

Location: USA

Posted Dec 20, 2024

Equilibrium Energy is seeking a highly motivated and mission-driven Program Manager to join their team. The role involves working at the intersection of software development, energy, and advanced research with a talented and ambitious team. The Program Manager will play an active role in developing and implementing processes and tools, leading technical programs, managing stakeholders, and accelerating experimentation.

Senior Product Manager - AI

Company: Futurhealth

Location: USA

Posted Dec 20, 2024

As the AI Product Manager at FuturHealth, you will oversee the planning, execution, and delivery of AI products for weight management services. You will collaborate with engineering, data science, and healthcare teams to develop innovative AI solutions that improve patient outcomes and streamline telehealth offerings. Key responsibilities include developing AI product strategies, leading the ideation, technical development, and launch of innovative AI products, defining product roadmaps, analyzing market trends, working closely with engineering and data science teams, conducting user research, and developing business cases for new AI initiatives.

Design Researcher

Company: Dropbox

Location: USA

Posted Dec 20, 2024

The role of a Researcher for Dash involves shaping the future of work by uncovering new problem spaces and identifying opportunities for innovative high-impact experiences. The role requires collaborating with cross-functional teams, driving user-centric research, and influencing Dash's AI-powered offerings. The responsibilities include taking high ownership in identifying and prioritizing research opportunities, designing and delivering impactful research, and advocating for user-centric strategies.

Lead Analyst - Advanced Analytics, Payments Insights

Company: Airbnb

Location: USA

Posted Dec 20, 2024

The text describes a highly skilled and experienced professional role in Advanced Analytics Payments at Airbnb. The role involves strategic direction, data-driven decision making, policy development, and collaboration with cross-functional teams. The candidate should have 8+ years of industry experience, expertise in SQL, Python/R, and nonexperimental causal inference methods. The role is remote-eligible and requires working with a team in approved remote states.

Enterprise Customer Success Manager

Company: NavVis

Location: USA

Posted Dec 20, 2024

NavVis is looking for a Customer Success professional to drive success for their top strategic enterprise customers. The role involves building a trusted relationship with industrial enterprise customers, increasing the usage and adoption of their product offering, and managing customer-specific marketing activities. The candidate should have experience in Customer Success, Presales, Technical Account Management, or Consulting, with a focus on enterprise customers. Fluency in English and German is crucial for successful collaboration with global enterprise customers.

Engineering Manager - Compliance

Company: Pinterest

Location: USA

Posted Dec 20, 2024

The text describes a job posting for an Engineering Manager at Pinterest to lead and manage a team dedicated to ensuring the company's adherence to various regulatory landscapes, including IP laws, trademark regulations, the Digital Services Act (DSA), and privacy laws. The manager will collaborate with cross-functional teams, oversee compliance-related initiatives, and lead the team to achieve high-impact outcomes.

Legal Intern - Privacy (Summer)

Company: Airbnb

Location: USA

Posted Dec 20, 2024

Airbnb is seeking Legal Interns to join the Privacy Legal team for their 2025 Summer Intern Program. The interns will contribute to challenging projects, gain practical experience, and have the opportunity to secure full or part-time employment with a dynamic technology company or leading law firm. The internship is global and requires strong communication skills, adaptability, and the ability to work with employees in other time zones.

Senior Product Manager - Models

Company: Weights & Biases

Location: USA

Posted Dec 20, 2024

Weights and Biases is a Series C company with $250M in funding and over 200 employees, serving over 1000 customers and more than 30 foundation model builders. They are looking for a Senior Product Manager to shape and deliver the future of their flagship Models product.

Staff Analyst - Advanced Analytics, Risk Insights

Company: Airbnb

Location: USA

Posted Dec 20, 2024

The text describes a highly skilled and experienced professional role in Airbnb's Payments Platform organization, focusing on risk insights and compliance. The role involves generating risk and compliance analytics reports, analyzing data for insights, and collaborating with various teams to optimize the payments journey. The candidate should have 10+ years of industry experience, a degree in a quantitative field, and expertise in SQL, Python, and machine learning techniques.

Principal Solutions Architect (Strategy/Data Governance)

Company: phData

Location: USA

Posted Dec 20, 2024

The text describes a role as a Principal Solutions Architect in a company that focuses on driving delivery excellence, ensuring customer success, and creating value through technical consulting services. The role requires extensive experience in designing and implementing data solutions, leading and managing teams, and collaborating with clients and technology partners. The ideal candidate should have expertise in various data platforms, cloud and distributed data storage, data integration technologies, and a strong background in software development. The company offers a remote-first work environment, competitive compensation, and excellent benefits.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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