Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

VP, Information Security - Technology Management

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a VP of Information Security - Technology Management to set the strategic direction for cybersecurity and information security architecture across cloud, on-prem, and hybrid environments. The role involves developing cybersecurity architecture, building technology target states and roadmaps, and ensuring cybersecurity technologies remain viable, scalable, and aligned to business needs. Key responsibilities include developing the cybersecurity architecture, leading the implementation of strategies for maturing the enterprise cyber security posture, driving adoption of cyber security best practices for emerging technologies, and establishing detailed InfoSec technical integration/API architecture for security tools. The ideal candidate will have 10+ years of experience managing security architecture and tools in a cloud-native environment, strong background in IAM and credentials management solutions, and experience with AWS, Azure, and/or GCP.

Global Program Content Manager

Company: Brivo

Location: Washington DC

Posted Jan 21, 2025

Brivo is looking for a Global Program Content Manager to create engaging content for partner programs, with a focus on the API Technology Partner Program. The ideal candidate should have a deep understanding of partner ecosystems, strong writing and project management skills, and a proven track record in content creation for partner programs. The role involves content development, program management, and collaboration with cross-functional teams. Brivo offers a competitive compensation package and the opportunity to work with cutting-edge technology.

General Manager 6 - Food

Company: Sodexo

Location: Washington, DC

Posted Jan 21, 2025

Sodexo is seeking a General Manager for a University in Suburban Maryland. The role involves overseeing day-to-day operations, delivering high-quality food service, implementing Sodexo systems, and driving employee engagement and student satisfaction. The ideal candidate should have 5 years of food service management experience, strong financial skills, leadership abilities, and a passion for customer service. Sodexo offers a competitive compensation package, comprehensive benefits, and opportunities for career growth.

Program Content Manager

Company: Brivo

Location: Washington DC

Posted Jan 21, 2025

Brivo is looking for a skilled Program Content Manager to focus on content creation for partner programs, with a significant emphasis on the API Technology Partner Program. The ideal candidate should have a deep understanding of partner ecosystems, strong writing, editing, and storytelling abilities, excellent project management skills, and a passion for partner engagement and success. The role involves crafting high-impact content, supporting partner tools and resources, and collaborating with cross-functional teams to ensure program success and alignment with organizational goals. The qualifications include a Bachelor's degree, 3+ years of experience in content creation or partner program management, and a proven track record in developing content for partner positioning and marketing campaigns.

Head of Intellectual Property Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 21, 2025

TikTok, a leading platform for short-form mobile videos, emphasizes its commitment to U.S. data security through its subsidiary, U.S. Data Security (USDS). USDS focuses on data protection, content assurance, and user safety. The Intellectual Property Operations team within USDS manages IP-related matters, ensuring compliance with U.S. and global regulations. The Head of IP Operations will lead this team, handling trademark, copyright, and impersonation requests, while fostering a high-performing environment and operational excellence.

Senior Regional Business Manager, Site of Care - Immunology (Great Lakes) - J&J Innovative Medicine

Company: Johnson & Johnson

Location: Washington, DC

Posted Jan 21, 2025

Johnson & Johnson is recruiting for a Senior Regional Business Manager, Site of Care, to lead the Great Lakes region, encompassing Indiana, Michigan, Ohio, West Virginia, Kentucky, Washington D.C., and Pennsylvania. The role involves expanding sales of Immunology products, assessing sales opportunities, and developing strategic plans. The candidate must have a Bachelor's degree, at least five years of pharmaceutical sales experience, and strong leadership skills. The base pay range is $131,000 to $226,550, with potential for a performance bonus and company car. Johnson & Johnson values diversity, equity, and inclusion, fostering a culture of belonging and innovation.

Store Manager II (Navy Yard)

Company: TD Bank

Location: Washington, DC

Posted Jan 21, 2025

Corporate Citizenship- Lead Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Lead Associate for the Community Investment & Engagement (CIE) team. The role involves overseeing Year-Round Volunteerism across the organization, including enterprise-wide events and employee-led events. The individual will plan volunteer projects, manage staffing and budgets, and make presentations to inspire volunteers. They will also provide consulting guidance, design custom volunteer engagement opportunities, and manage relationships with external partners and nonprofit organizations. The position requires excellent communication skills, project management abilities, and a flexible schedule, including potential travel. A background in social impact or corporate social responsibility is beneficial.

Finance Operational Risk - Risk Management - Lead Associate (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Finance Operational Risk - Risk Management - Lead Associate. The role involves providing expert advice on assessing and identifying potential risks, overseeing operational effectiveness, and ensuring compliance with laws and regulations. The successful candidate will act as a knowledge source, coach junior staff, and manage projects. They will also partner with Finance Business Partners on issue management and conduct RCSA/Risk Assessment Execution for Finance processes. Minimum requirements include 4 years of related experience in accounting, audit, risk assessment, risk management, or internal control, strong communication skills, and project management abilities. A Bachelor's degree in business administration, accounting, finance, information systems, or computer science is preferred. Fannie Mae offers a competitive salary and comprehensive benefits package.

Food Service Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 21, 2025

The Food Service Worker role at Aramark involves assisting the manager with food preparation, maintaining cash receipts and meal records, and ensuring high standards of quality in food production and kitchen safety practices. The position offers a competitive hourly rate and comprehensive benefits programs, including medical, dental, vision, and work/life resources.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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