Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Test Engineer

Company: Red Gate Group

Location: Washington DC

Posted Jan 16, 2025

The Red Gate Group, a Service-Disabled Veteran-Owned Company founded in 2006, is seeking a skilled Test Engineer to support the Defense Threat Reduction Agency in Reston, VA. The role involves collaborating with the software development team to validate, document, test, and deploy applications, ensuring high-quality solutions are delivered efficiently. The ideal candidate should have 4+ years of experience as a software tester, expertise in creating test cases, test suites, and automated test scripts, and experience with Agile SDLC and CICD pipelines. The company offers comprehensive benefits, a culture of growth, and work-life balance.

SEO Client Onboarding Specialist

Company: BluShark Digital

Location: Washington DC

Posted Jan 16, 2025

BluShark Digital, a leading digital marketing agency based in Washington DC, is seeking a SEO Client Onboarding Specialist. The role involves collaborating with clients to understand their business goals, guiding them through the onboarding and technical optimization process, and providing guidance on SEO strategies. The ideal candidate should have 24 years of experience in client success, client onboarding, or account management in an SEO/digital marketing setting, with a proven ability to manage multiple client accounts and campaigns simultaneously. BluShark Digital offers a competitive salary, comprehensive benefits, and a dynamic work environment focused on personal and professional development.

Assistant Controller

Company: Sunwater Capital

Location: Washington DC

Posted Jan 15, 2025

Sunwater Capital is looking for an Assistant Controller with strong analytical, technological, communication, and organizational skills. The role involves assisting the CFO with accounting operations, budgeting, and reporting, with the potential to grow into the Controller position. Responsibilities include managing accounting operations, budgeting, payroll, financial controls, risk management, and special projects. The Assistant Controller will report to the CFO and manage one direct report. Required qualifications include a Bachelor's degree in Accounting, 5-7 years of accounting experience, preferably with SaaS accounting experience and Sage Intacct proficiency. Strong leadership, business acumen, analytical skills, attention to detail, and communication abilities are essential.

Strategic Sales Advisor

Company: Love & Company

Location: Washington DC

Posted Jan 15, 2025

Love & Company, a national leader in senior living marketing, is seeking a Strategic Sales Advisor. This field-based role involves assisting senior living communities with sales systems and processes, based on Love & Company training and best practices. The advisor will work closely with the Account Strategy Director and client Sales Director, monitoring sales activity and results, and identifying solutions to meet and exceed marketing and sales goals. The role also includes coaching and mentoring Love & Company staff, participating in business development efforts, and enhancing the employee experience. The ideal candidate should have strategic and analytical thinking skills, advanced knowledge of the senior living field, CRM experience, and excellent writing and people skills.

24-1035: Technical Project Manager

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 15, 2025

Navitas, a leading digital transformation company since 2006, seeks a Technical Program Manager with Secret Clearance for a hybrid role in Herndon, VA. The role involves managing a team, resolving conflicts, ensuring project delivery on time and within budget, interfacing with engineering and customer teams, upselling products, and maintaining project documentation. The ideal candidate will have proven client-facing skills, software development experience, extensive project management experience, understanding of modern development technologies, strong facilitation and problem-solving skills, and a Bachelor's degree. Additional nice-to-have skills include Agile experience, product development best practices, solution selling, and business requirement design.

Finance Manager, Indirect Budget

Company: CIPE

Location: Washington DC

Posted Jan 15, 2025

The Center for International Private Enterprise (CIPE) is seeking a Finance Manager based in Washington DC. The role involves managing the annual administrative budget process, monthly departmental reporting, and analysis. The position requires a Bachelor's degree in accounting or finance, at least 5 years of nonprofit finance experience, and knowledge of GAAP and Federal Cost Principles. The ideal candidate should have experience with nonprofit budgeting processes, annual audits, and negotiating NICRA rates. The salary range is $90,000 - $115,000, and CIPE offers competitive benefits including medical, dental, vision, disability, life insurance, 401k, and more. CIPE is an Equal Opportunity Employer committed to diversity and inclusion.

Program Analyst

Company: Trilogy Federal

Location: Washington DC

Posted Jan 15, 2025

Trilogy Federal is seeking a remote Program Analyst with experience in change management, SharePoint, and senior stakeholder support. The ideal candidate will facilitate client interviews, develop change management artifacts, and work directly with senior executives. Benefits include health, dental, vision plans, paid parental leave, and tuition reimbursement. Remote positions are available in Colorado, Connecticut, DC, Florida, Georgia, Illinois, Maryland, New York, South Carolina, Texas, and Virginia.

Proposal Management Lead

Company: MicroHealth

Location: Washington DC

Posted Jan 15, 2025

MicroHealth is hiring a full-time Proposal Management Lead with extensive government proposal development experience. The ideal candidate should possess exceptional writing and editing skills, government contracting experience, and proficiency in various proposal submission systems. The role involves determining proposal concepts, developing proposal content, revising drafts, preparing graphics, and improving the proposal production process. The position is based in Vienna, VA, with a requirement to be onsite at least two days per week. The salary range is $100,000 to $120,000.

HR Manager

Company: BAO Systems

Location: Washington DC

Posted Jan 15, 2025

BAO Systems, a multinational data company, is seeking a highly organized and empathetic HR Manager. The company, headquartered in Washington DC with staff in several countries, aims to empower decision-makers with sustainable technology. The HR Manager will develop and implement HR systems, manage employee relations, and coordinate with HR consultants in other BAO countries. The role offers a fun work environment, excellent benefits, and flexible work schedules.

Marketing Data Analyst

Company: BluShark Digital

Location: Washington DC

Posted Jan 15, 2025

BluShark Digital, a dynamic SEO digital marketing agency based in Washington DC, is seeking a detail-oriented Marketing Data Analyst. The role involves leveraging data-driven insights to optimize marketing strategies, track performance, and support decision-making for clients. Key responsibilities include utilizing Tag Manager, maintaining and creating Tag Managers, performing in-depth analysis, tracking events, implementing AB tests, analyzing data trends, developing KPIs, and presenting findings to upper management. Qualifications include a degree in Marketing Analytics, Advertising, or related field, 12 months of experience in Marketing Analytics, knowledge of HTML and CSS, proficiency in analytics tools, and the ability to communicate complex data insights effectively. BluShark Digital is committed to a respectful work environment and equal employment opportunities.

Knowledge Manager

Company: Red Gate Group

Location: Washington DC

Posted Jan 15, 2025

The Red Gate Group is hiring a Knowledge Manager to support the Defense Threat Reduction Agency in Reston, VA. The role involves leading the development and maintenance of KM systems, processes, and tools. The successful candidate will work closely with cross-functional teams to ensure effective leveraging of knowledge assets, create and maintain various deliverables, and manage the lifecycle of knowledge resources. Qualifications include 3+ years of experience in professional knowledge management, experience with technical manuals, SharePoint, Confluence, or Strapi, and an active TSSCI Clearance. Desired qualifications include experience with analysts, developers, and subject matter experts, technical writing, content strategy, and Content Management Systems.

Senior Strategy & Policy Writer/Analyst

Company: Corner Alliance

Location: Washington DC

Posted Jan 15, 2025

Corner Alliance, a growing consulting firm, is seeking a Senior Policy Analyst with 8+ years of experience. The role involves providing policy, programmatic, and business operations support, including conducting reviews of R&D investments, supporting impact statement development, and contributing to the introduction of cutting-edge technologies. The ideal candidate will have a background in homeland security, an active Top Secret clearance, and the ability to obtain SCI eligibility. The company offers a comprehensive benefits package and is committed to diversity and inclusivity. The approximate salary range is $100,000 - $120,000 annually.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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