Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

General Management Analyst

Company: Digital Cloak

Location: Washington DC

Posted Jan 17, 2025

Digital Cloak is hiring a General Management Analyst for a government client. The role involves supporting day-to-day operations, providing administrative support, coordinating with stakeholders, and contributing to project documents. The ideal candidate should have strong analytical skills, excellent communication abilities, and at least 3 years of relevant experience. The position requires US citizenship, a security clearance, and the ability to work remotely with occasional onsite meetings in Washington DC. The role offers significant growth opportunities and the chance to work in a multidisciplinary team.

Controller (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 17, 2025

M3 USA, a healthcare innovation company founded in 2000, is hiring for a Controller position. The role involves GL Accounting, Corporate Accounting Functions, FP&A Functions, and other responsibilities. The ideal candidate should have a Bachelor's degree, CPA, and 7-10 years of related experience. They must possess strong FP&A skills, excellent communication, and proficiency in Excel. Familiarity with NetSuite and Procurify is a plus. M3 USA offers competitive wages and benefits, including health insurance, 401k, and paid vacation.

Senior Manager of Strategy and Insights

Company: [solidcore]

Location: Washington DC

Posted Jan 16, 2025

solidcore is seeking a Senior Manager of Strategy and Insights to collaborate with cross-functional teams, developing insights and actionable recommendations for the executive team. The ideal candidate will possess strong analytical and project management skills, along with experience leading cross-functional teams. The role is based in Arlington, Virginia, and offers a competitive salary, flexible PTO, and comprehensive benefits. The company is committed to social justice, diversity, equity, and inclusion.

Data Architect - 100% Remote (REF1574W)

Company: Citizant

Location: Washington DC

Posted Jan 16, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking a Data Architect to join their remote team. The role involves collaborating with stakeholders, designing and maintaining scalable data models, defining data standards, and staying updated on industry trends. The ideal candidate should have a minimum of 10 years of experience in data management and architecture, strong SQL proficiency, and knowledge of data integration techniques. Familiarity with cloud-based platforms and Agile Teams is a plus. A Masters Degree in Computer Science or a related field is required, along with the ability to obtain a Public Trust Clearance and US Citizenship.

Assistant General Manager - DMV

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 17, 2025

Call Your Mother is hiring an Assistant General Manager for their DMV locations. The role involves overseeing daily operations, managing staff, ensuring food safety, and collaborating with the General Manager on various aspects of the business. The ideal candidate should have at least 1 year of restaurant management experience, ServeSafe Manager Food Safety Certification, and a positive, energetic attitude. The company offers competitive compensation, benefits, and a supportive work environment.

VP, AI

Company: Get Well Network

Location: Washington DC

Posted Jan 16, 2025

Get Well is seeking a Head of AI to lead their growing team. The ideal candidate will apply deep AI and ML knowledge to inform product development and delivery across the Get Well portfolio. They will partner with internal teams to ensure products evolve with the healthcare market, leveraging AI technologies to create disruptive products. The role involves overseeing AI strategy, collaborating with product and engineering teams, and leading international teams. The candidate should have a strong technical background, experience in healthcare technology, and understanding of healthcare AI regulations.

Director of Lifecycle Marketing

Company: [solidcore]

Location: Washington DC

Posted Jan 16, 2025

Solidcore is seeking a Director of Lifecycle Marketing with 7+ years of experience in the fitness, health, and wellness industries. The role involves leading client journey initiatives, managing CRM and CDP platforms, and developing data-driven strategies. The ideal candidate will have expertise in CRM platforms like Braze or Klaviyo, strong analytical skills, and the ability to work in fast-paced environments. The position offers a competitive salary, flexible PTO, and comprehensive benefits.

General Manager - DMV

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 17, 2025

Call Your Mother is a neighborhood bagel shop and deli with locations in the DC area and Denver CO. They are hiring a General Manager with a positive attitude, eagerness to learn, and a focus on good food and good vibes. The GM will oversee kitchen operations, front-of-house service, team development, and overall profitability. They should have 12 years of experience in restaurant management, ServeSafe Managers Food Safety Certification, and a high-energy, positive attitude. The company offers a friendly work environment, benefits, and opportunities for growth.

Full Stack Developer

Company: Red Gate Group

Location: Washington DC

Posted Jan 16, 2025

The Red Gate Group, a Service-Disabled Veteran-Owned Company founded in 2006, is seeking a skilled Full Stack Developer to support the Defense Threat Reduction Agency in Reston, VA. The developer will have the opportunity to shape transformative systems from the ground up in a fast-paced agile environment. The ideal candidate should have 5+ years of experience in software development, expertise in backend development, TypeScript or JavaScript, Node.js, SQL, API development, and Agile methodology. Additional qualifications include experience with React, Next.js, testing frameworks, code quality tools, user authentication workflows, ORM packages, and knowledge of JIRA, Git, GitLab. The company offers comprehensive benefits, a culture of growth, and work-life balance.

Lead Business Analyst

Company: Digital Cloak

Location: Washington DC

Posted Jan 17, 2025

Digital Cloak is hiring a Lead Business Analyst to support a government client. The role involves working directly with the customer, overseeing junior team members, and collaborating with a multidisciplinary team. Key responsibilities include analyzing statements of work, providing guidance to the customer, tracking contract details, and engaging with stakeholders. The ideal candidate should have extensive consulting experience, strong analytical skills, and the ability to lead and manage various project tasks. A 4-year degree is required, and PMP certification is preferred. The position is based in Washington DC, with remote work options and potential on-site meetings. US citizenship is required, and a security clearance is necessary.

Operations Associate

Company: BluShark Digital

Location: Washington DC

Posted Jan 17, 2025

BluShark Digital, a leading digital marketing agency based in Washington DC, is seeking an Operations Associate. This role involves supporting people operations, office management, finance, and company culture initiatives. Key responsibilities include reviewing vendor agreements, providing IT support, assisting with financial reports, managing employee records, and supporting event planning. The ideal candidate will have a Bachelor's degree, strong organizational skills, excellent communication, and proficiency in Google Workspace Suite. BluShark Digital is committed to a respectful work environment and equal employment opportunities.

Digital Implementation Manager

Company: [solidcore]

Location: Washington DC

Posted Jan 16, 2025

solidcore is seeking a Digital Implementation Manager to join their team in Arlington, Virginia. The role involves managing technology integration, leading organizational projects, and driving alignment with leaders. Responsibilities include managing HRIS system implementation, developing change management strategies, and providing strategic thought leadership. The ideal candidate should have 5-7 years of experience, strong analytical and communication skills, and a sense of urgency. Preferred qualifications include a Bachelor's degree, CCMP or PMP certification, and HRIS system implementation experience. Compensation includes a competitive salary, cell phone stipend, annual bonus, health benefits, and flexible PTO. solidcore is committed to social justice, diversity, and inclusion.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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