Customer Success Manager Jobs in Washington DC

58,179 open positions · Updated daily

Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Interdisciplinary General Engineer/Landscape Architect/Architect/Civil Engineer/Mechanical Engineer

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The National Park Service is seeking a Project Manager for the management, maintenance, repair, and construction of facilities in the National Mall and Memorial Parks. The role involves overseeing projects from inception to completion, managing specific components in complex construction projects, and utilizing software like AutoCAD. The position requires U.S. citizenship, a background investigation, and a valid driver's license. Qualifications include a degree in engineering, landscape architecture, or architecture, or a combination of education and experience. At the GS-12 level, one year of specialized experience in managing civic infrastructure or building construction projects is required.

Innovators, Inc. & STEM Program Leader - Washington D.C.: 2024-3259

Company: The Headfirst Companies

Location: Washington, DC

Posted Dec 21, 2024

The Innovators, Inc. & STEM Program Leader will oversee a team of counselors, leading campers in STEM and creative arts activities. The role involves preparing counselors, managing camper behavior, executing field trips and workshops, and ensuring safety. The position requires being 20+ years old, having relevant experience, and being physically capable of handling small children and outdoor activities. First Aid & CPR Certification is required.

Government Affairs Senior Manager (Northeast US)

Company: PepsiCo

Location: Washington, DC

Posted Dec 21, 2024

PepsiCo, a global leader in beverages and convenient foods, is seeking a Public Policy and Government Affairs professional for a hybrid role in Washington, DC. The role involves managing policy and regulatory issues, developing strategies for the Northeast and Mid-Atlantic regions, and supporting statewide efforts in priority states. The successful candidate will manage PepsiCo's regulatory risk, provide strategic advisory, and lead external partnerships to advance global goals. The compensation range is between $114,700 - $192,100, with additional benefits.

Senior Technology Experience Partner #384

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The Senate Sergeant at Arms is advertising for a Senior Technology Experience Partner position. The job requires a diploma with 6-8 years of relevant experience, or a bachelor's degree with 5-7 years, or a master's degree with 4-6 years. Essential skills include advanced relationship management, conflict resolution, analytical problem-solving, and communication. Desired qualifications include experience in handling escalated issues, proficiency in ServiceNow, strong Microsoft Office skills, and a customer-centric mindset.

RN Hospital Night Shift Supervisor Exempt 3-12's With 4 Hours Admin Time Capitol Hill Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 21, 2024

The job posting is for a hospital supervisor position that requires at least 3 years of acute care nursing experience and leadership skills. The successful candidate will be responsible for supervising nursing and hospital operations, coordinating patient bed placement, and ensuring safe patient care. The job also involves communicating with various departments and stakeholders to prioritize and place patients appropriately.

Operations Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 21, 2024

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. The Operations Manager role is crucial in leading store teams, managing operations, and ensuring excellent customer service. The position offers competitive pay, benefits, and opportunities for growth, with a commitment to caring for employees and communities.

Supervisory Executive Producer (Persian)

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Persian News Network is seeking a Supervisory Executive Producer (TV) for overall production, program development, talent management, and day-to-day operations of Persian Television. The role involves personnel management, production program budgets, and native fluency in Persian and English. The position requires a year of specialized experience in production, program development, operations, personnel management, and budgets. It's a public trust position with a one-year probationary period and necessitates a background investigation. U.S. citizenship or nationality is mandatory, and male applicants born after 12/31/59 must be registered for the Selective Service.

Associate Financial Advisor II

Company: LPL Financial

Location: Washington DC

Posted Dec 21, 2024

LPL Financial is a leader in the financial markets, offering advisors the opportunity to work for the firm and support more than 22,000 financial advisors. They are committed to the advisor-centered model and believe that Americans deserve access to personalized financial guidance. The Associate Financial Advisor II role provides opportunities for growth, mentorship, and professional development, preparing candidates to transition into a Financial Advisor role.

Teller II- PT 20hr. (7th &I)

Company: TD Bank

Location: Washington, DC

Posted Dec 21, 2024

TD Securities is offering a Teller II position in Washington, DC with a pay range of $23.25 - $29.75 USD. The role involves delivering exceptional customer service, processing transactions, educating customers on products and services, and mentoring new tellers. TD is committed to fair compensation, growth opportunities, and skill development. The job requires high accuracy, strong communication skills, and adherence to security measures. High school diploma or GED, 1 year of teller experience preferred. The role involves sedentary work, operating office equipment, and responding to customer inquiries.

IT Specialist

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting details the requirements and conditions for a position in the Department of Health and Human Services, specifically within the Office of the Assistant Secretary for Financial Resources (ASFR). The role is located in Washington, D.C. and requires successful completion of a background security investigation. E-Verify is mandatory for new hires. The position necessitates one year of specialized experience equivalent to the GS-13 level, including developing IT infrastructure plans, conducting IT studies, and providing technical guidance. Four key competencies are also required: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. The role offers a comprehensive benefits package as part of a federal career.

Customer Experience Coordinator - Washington D.C.: 2024-3241

Company: The Headfirst Companies

Location: Washington, DC

Posted Dec 21, 2024

The Customer Experience Coordinator (CX Coordinator) role at Headfirst Companies involves serving as a customer experience ambassador, handling all phone, email, and in-person communication for customers. The role requires managing family accounts, collaborating with on-site leadership and Headquarters team to ensure top-notch customer service, and proactively problem-solving issues. The ideal candidate should have at least 2 years of undergraduate education, preferably in communications, business, or hospitality, and relevant customer service experience. They must be comfortable working with small children, in hot and outdoor environments, and be willing to handle additional responsibilities as needed.

Administrative Assistant (FAP/CAP)

Company: Department of the Navy - Commander, Navy Installations

Location: Kitsap County, Washington Kitsap County, Washington

Posted Dec 21, 2024

The U.S. Navy is seeking a customer service representative for the Family Readiness Division. The position requires experience in handling high volumes of requests, knowledge of military organization and operations, and skill in English grammar and usage. The salary is dependent on experience and education, and selectees may be required to complete a probationary period.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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