Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Business Analyst

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The U.S. Department of Energy (DOE) invites U.S. citizens or nationals to join the Clean Energy Corps, contributing to the fight against climate change. The role involves drafting documents, supporting communications, conducting research, and managing activities for senior leadership. Qualifications include specialized experience or a Ph.D., with no specific education requirements. The position may require a probationary period and successful completion of a background investigation. The DOE fosters diversity and inclusivity, and offers a comprehensive benefits package.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Dec 21, 2024

CVS Health is a company that values its employees and customers, with a purpose of delivering enhanced human-centric health care. The Retail Store Associate position provides an opportunity to excel in a customer-focused role, positively impacting the lives of others.

Chief Data Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Chief Data Officer position at the U.S. Agency for International Development (USAID) in Washington, DC. The role requires a U.S. citizen with a Top Secret clearance and the ability to file OGE-278. The candidate must have progressively responsible leadership experience indicative of senior executive level managerial capability, directly related to the Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). The ECQs include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions. The TQs involve extensive knowledge of data science and analytics, and experience overseeing secure enterprise data analytics.

Customer Success Manager - Solution Architect

Company: IBM

Location: Washington, DC

Posted Dec 21, 2024

As a Customer Success Manager (CSM) at IBM, you'll leverage your technology expertise to build and lead high-performing teams. Your role involves hiring, developing, and coaching these teams to ensure client adoption and satisfaction with IBM's products and services. You'll collaborate with clients to validate solutions, establish trusted relationships, and guide them through tech stack changes to maximize IBM solution value. Essential skills include proven technical leadership, coaching expertise, and deep knowledge in areas like Cloud, Data & AI, Automation, Integration, or Security.

Project Manager, Content and Integrity Operations

Company: Meta

Location: Washington, DC

Posted Dec 21, 2024

Meta's Content and Integrity Operations Team is seeking an experienced Project Manager to deliver projects involving quantitative analysis, industry research, and strategy development. The role involves managing day-to-day operations, analyzing data to identify user trends and malicious behavior, leading investigations on potentially abusive content, and creating scalable policies to ensure community safety. The ideal candidate should have 2+ years of experience in operations, technology, management consulting, or equivalent environments, and a strong understanding of content integrity issues.

IT Specialist (APPSW)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for an IT Specialist (APPSW) role in the Office of the Secretary within the Department of Commerce. The position requires U.S. citizenship and successful completion of a background check. Specialized experience in system administration or oversight of cloud platforms like SalesForce, Office 365, SharePoint, or Drupal is necessary, with one year required for GS-13 and two for GS-14. No specific education is required. Various hiring authorities are available, including those for veterans, persons with disabilities, and military spouses. A comprehensive benefits package is offered to federal employees.

General Engineer (Direct Hire)

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Division of Maintenance and Repair, Office of Ship Operations. The role involves serving as a Type Desk for RRF ships and may include program management duties. The employee will participate in vessel activation/deactivation and maintenance/repair activities. U.S. citizenship is required, and specialized experience is needed. The position involves travel, background investigation, and potential telework. Drug testing is mandatory. Qualifications include education and experience requirements, with specific KSAs evaluated. A bachelor's degree in engineering or equivalent is mandatory.

Manager of Program Management and Congressional Transition #151

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The Senate Sergeant at Arms is recruiting for a Manager of Program Management and Congressional Transition. The job requires 5-8 years of professional experience, preferably with Senate experience. Key skills include knowledge of Senate rules, project management, facilities maintenance, safety practices, and ability to obtain PMP certification. The role involves supporting Continuity of Government functions, serving as Acting Director, and managing high-profile events. The position necessitates onsite presence during Senate sessions, including government shutdowns, inclement weather, holidays, and late nights. A Top Secret U.S. Government security clearance is required. The role offers a comprehensive benefits package.

Program Communications Specialist

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Office of Clean Energy Demonstrations (OCED) is hiring a Program Communications Specialist for a GS-13 or GS-14 position. The role involves leading or being a senior member of a communications team, ensuring effective use of communication tools and venues for program management staff. The position requires U.S. citizenship, participation in e-Verify, and potential registration for Selective Service. Specialized experience is needed for GS-13 and GS-14, including briefing high-level management, evaluating policy impacts, and interpreting program laws. No specific education is required. The position offers comprehensive benefits and may require a probationary period, background investigation, and E-Verify.

Attorney Advisor (Grants/Procurement)

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an Attorney Advisor in the General Law Division of the Office of Chief Counsel, Pipeline and Hazardous Materials Safety Administration (PHMSA). The role involves providing legal services and advice on complex aspects of the division's responsibilities, which can influence policy changes. The position requires a law degree, bar membership in good standing, and relevant professional attorney experience. The job is an Excepted Service position, subject to a two-year trial period. Qualifications include experience in legal advice for acquisitions and procurements, extensive legal research, and counsel on federal grants and financial assistance programs. Knowledge of administrative law, contracting/procurement, financial assistance mechanisms, grants management laws, and legal, government, and jurisprudence is also required.

Senior Information Technology Specialist (Telecom Engineer)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a full-time position with the Office of Information Technology at the Supreme Court of the United States in Washington, D.C. The job requires a minimum of five years of Telecom Infrastructure (TI) experience, including hands-on knowledge of various technologies like Session Border Controllers, VoIP Call Manager solutions, and network devices. Expertise in voice VPN services and Telecom/VoIP/VTC technology is mandatory. Highly desirable skills include working knowledge of Network Infrastructure and relevant certifications like CCNA, CCNP Collaboration, and SCP. A degree in Information Technology or Computer Science is preferred. The position offers a comprehensive benefits package.

Beauty Sales Consultant, Licensed

Company: CVS Health

Location: Washington, DC

Posted Dec 21, 2024

CVS Health is seeking a passionate, sales-oriented Licensed Beauty Sales Consultant to join their beauty retail division. The role involves providing top-notch beauty services, personalized product advice, and managing customer experience. The consultant will be required to perform ear-piercing services and other applicable services, educate customers on product usage, and maintain a clean, well-stocked zone. The position offers opportunities for career growth, exposure to the latest beauty trends, and a competitive pay range. CVS Health values its employees' well-being, offering comprehensive benefits and well-being programs.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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