Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Regional Sales Director

Company: Illumio

Location: Washington, DC / Remote

Posted Dec 21, 2024

Illumio, a leader in Zero Trust segmentation, is seeking a Regional Sales Director with 8+ years of enterprise sales experience, particularly in security and networking software. The role involves driving sales, collaborating with top-tier professionals, and targeting Fortune 250 prospects. The compensation range is $150,000 to $180,000 USD, with a comprehensive benefits package. Illumio values diversity and inclusion, fostering an environment of unique backgrounds and experiences.

IT Specialist (ISSO)

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Cybersecurity Group of the Federal Communications Commission (FCC) in Washington, DC. The role requires US citizenship, a background investigation, and registration for Selective Service for male applicants. Specialized experience of one year equivalent to GS-12 is needed, including expertise in providing technical advice on Cybersecurity risks, coordinating inspections, recommending policies, identifying issues, and using GRC tools. No relocation expenses will be paid, and a financial disclosure statement may be required. The position offers a comprehensive benefits package including health insurance, retirement plans, and leave options.

Staff Desktop Support Specialist

Company: FINRA

Location: Washington DC

Posted Dec 21, 2024

The text describes a job posting for a Staff Desktop Support Specialist position at FINRA. The ideal candidate should have expert-level background in Windows OS, Mac OS, iOS, and iPad OS support, as well as strong background in MDM, administration, Teams, MS Office Suite, Active Directory, Azure, VDI, and Office365 Administration. The position requires customer-facing support, ability to thrive in a fast-paced environment, and provide high-level support to senior and executive team members. The job also involves analyzing operational data, identifying trends and anomalies, and conducting root cause analysis on organizational challenges. The successful candidate will receive comprehensive benefits, including health dental and vision insurance, 401k plan with company match, tuition reimbursement, commuter benefits, and other benefits that support employee wellness.

IT Specialist (SYSADMIN)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for an IT Specialist (SYSADMIN) position at the Departmental Offices, Assistant Secretary for Management/CFO. The role involves documenting user needs, developing new systems, evaluating and implementing solutions, and planning hardware and software installations. Key requirements include U.S. citizenship, successful background investigation, and compliance with federal ethics laws. Specialized experience is required for GS-13, GS-12, and GS-11 levels, involving leadership in SAP SuccessFactors modules and IT project experience. Four core competencies are also needed: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. The position offers competitive salaries, bonuses, and a comprehensive benefits package, including health insurance, retirement programs, and paid leave.

Program Manager (Branch Manager)

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a supervisory/manager position in the U.S. Department of Transportation, specifically for the Program Manager role in the ASH, Command and Control Communications Division. The role offers a Manager Performance Incentive (MPI) based on agency and individual performance, and available funding. The position requires U.S. citizenship, selective service registration for males born after 12/31/1959, and may involve drug testing. Qualifications include at least one year of specialized experience in implementing and managing Radio Frequency Communications technologies, Federal procurement, and leading a team with cybersecurity responsibilities. Knowledge of Executive Orders and policies related to cybersecurity, along with experience in Emergency Response, Disaster Recovery, COOP, and COG, are also required. The position is subject to a background investigation and a one-year probationary period. A comprehensive benefits package is offered to federal employees.

Store Associate

Company: Department of Defense - Defense Commissary Agency

Location: Naval Air Station Whidbey Island, Washington Naval Air Station Whidbey Island, Washington

Posted Dec 21, 2024

The text describes job requirements and conditions for a position at a U.S. store. Store Associates perform various duties such as handling, preparing, and stocking grocery and produce items, and checking out customer purchases. The specific tasks vary by store and management. The job requires U.S. citizenship, meeting age requirements, and passing a background check. A year of relevant clerical or office experience, or two years of post-high school education, is needed. Physical requirements include standing, stooping, kneeling, bending, and lifting up to 40 pounds. The role involves occasional overtime and may be subject to a probationary period. The work environment can be physically demanding, with potential exposure to temperature variations and minor injuries. Telework and remote work are not options. The position is non-exempt under the Fair Labor Standards Act. Applicants must complete an online onboarding process and may be subject to drug testing. Overstating qualifications or submitting incomplete applications can lead to disqualification.

Senior Customer Success Manager (Legal)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 21, 2024

The Senior Customer Success Executive (Sr CSM) role involves managing key enterprise customers, driving retention, and handling complex deals. The Sr CSM will lead renewal and upsell sales motions, develop customer knowledge on offerings, and manage multiple projects. They will track customer health, grow value, and ensure customers derive maximum benefit. The role requires strong business acumen, communication skills, and experience in Gainsight and Salesforce. Thomson Reuters offers comprehensive benefits, a culture of equality and diversity, and opportunities for professional growth.

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 21, 2024

Fannie Mae is seeking a Senior Associate in Financial Engineering for the SF CFO team. The role involves collaborating on data analysis using advanced tools like Python, SQL, Excel, and Tableau. Responsibilities include conducting capital analysis, executing models, and translating results for customers. The ideal candidate will have 2 years of experience in Python, SQL, Excel, and Tableau, and a bachelor's degree. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Relationship Banker- Middletown Breiel Blvd - Financial Center

Company: Merrill

Location: Washington, UT

Posted Dec 21, 2024

Bank of America is seeking a client-focused individual to engage and assist clients in the lobby, educating them on self-service resources like mobile banking, online banking, or ATM. The role involves processing cash transactions, building relationships, and connecting clients to financial solutions. Key responsibilities include executing the bank's risk culture, growing business knowledge, managing financial center traffic, and driving the client experience. The ideal candidate should be an enthusiastic self-starter with strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. A background in financial services and sales experience is preferred.

Help Desk Team Lead

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 21, 2024

Ashburn Consulting is seeking a Helpdesk Team Lead to provide day-to-day oversight, prioritize tickets, and ensure customer satisfaction. The ideal candidate should have a Bachelor's degree, 10 years of work experience, ITIL certification, and expertise in ServiceNow and OA systems. The position requires managing competing priorities, staying current with evolving IT technology, and measuring effectiveness of customer service.

Deputy Director

Company: Other Agencies and Independent Organizations - National Transportation Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job position in the Office of Railroad, Pipeline, and Hazardous Materials Investigations, which is responsible for investigating and reporting on accidents involving US railroads, pipelines, and hazardous materials. The role is for a Deputy Director, requiring US citizenship, registration for Selective Service (for males born after 12/31/59), and submission of a resume and supporting documents. The position is a Career reserved position in the Senior Executive Service (SES), requiring evidence of executive leadership and supervisory experience, and completion of Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). The role involves directing organizational work, ensuring program success, monitoring progress towards strategic goals, and supervising employees. The position is available 24/7 and offers a salary range of $147,649 to $216,240 per year, along with comprehensive benefits.

Operations and Project Management Coordinator

Company: CoreView

Location: Washington DC

Posted Dec 21, 2024

The job posting is for a Part-time Operations and Project Management Coordinator position in the Washington DC office of CoreView, a global leader in M365 security governance and administration. The role involves managing office logistics, scheduling, and calendar coordination for the CEO and leadership, maintaining corporate apartments and office spaces, and supporting project management using tools like Monday.com. The position requires strong organizational skills, excellent communication, proficiency in Microsoft Office and other tools, and experience in project management or similar roles.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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