Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Client Manager

Company: Symplicity Corporation

Location: Washington DC

Posted Dec 21, 2024

Symplicity is seeking a Client Manager to join their team. The SCM will work with functional areas to provide streamlined service to assigned schools and clients, increase product adoption, and develop clients' goals within the system. They will create and maintain systems knowledge, act as a product manager, and collaborate with clients to maximize their investment in Symplicity. The role involves driving new services delivery, identifying upsell and crosssell opportunities, and leading efforts to turn around at-risk clients.

Transformation and Competitiveness Manager

Company: Fluence

Location: Washington DC

Posted Dec 21, 2024

Fluence is a global market leader in intelligent energy storage and optimization software for renewables and storage. They are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, they are transforming the way we power our world for a more sustainable future.

Graphic Designer

Company: Walker & Dunlop

Location: Washington DC

Posted Dec 20, 2024

The job posting is for a Graphic Designer position at Walker Dunlop, a fast-growing public company and Great Place to Work. The role involves active participation in the design process, creating marketing collateral, and working closely with the Creative Director and stakeholders. The position offers a competitive salary, comprehensive benefits, and opportunities for career development and growth.

IT Specialist (Instructional Technologist)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Instructional Technologist position involves utilizing technology skills to improve adult learning. The ideal candidate should have extensive expertise in technology integration, capable of creating innovative multimedia resources and designing both in-person and online courses that adhere to adult learning principles. The role requires U.S. citizenship, participation in the e-Verify program, and potential registration for Selective Service. The candidate must have at least one year of specialized experience in designing IT-based learning programs for adults, along with IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. A background investigation and satisfactory suitability determination are necessary. The position offers a comprehensive benefits package.

Government Sales Manager

Company: SpaceX

Location: Washington, DC

Posted Dec 21, 2024

SpaceX Government Sales is expanding its team to support the deployment of Starlink capabilities globally, targeting government connectivity initiatives for affordable, high-speed internet in rural and remote locations. The role involves setting sales strategy, pricing, and capturing Starlink sales in domestic and international markets. The ideal candidate should have a broad view of the global market, identify opportunities to close the digital divide, and develop comprehensive pricing and market analysis. They will work closely with various internal teams and engage with government officials to shape connectivity programs.

Conference and Event Planner

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opportunity for a Conference and Event Planner at the Office of Financial Research (OFR). The role involves planning and executing conferences, meetings, and events, working closely with the Associate Director of Operational Support. The position is open to Status Candidates under Announcement 25-DO-210. Key requirements include U.S. citizenship or nationality, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is required, including conducting research, arranging event meetings, auditing invoices, and planning programs. Education can be substituted for experience under certain conditions. The position offers a comprehensive benefits package, including health insurance, retirement program, and flexible work schedules.

Contracts Administrator

Company: Great Minds®

Location: Washington DC

Posted Dec 21, 2024

Great Minds is a mission-driven Public Benefit Corporation that provides exemplary instructional materials for teachers and scholars. They are the most widely used curriculum in American history, with a 40+ net promoter score. The Contracts Administrator role involves managing contracts with various parties, preparing agreements, and ensuring contract file accuracy. The required qualifications include a minimum of 2 years of experience with contracts, a 4-year degree, and strong attention to detail. The expected base salary range is $53,000 - $62,000.

IT Specialist (CUSTOMER SUPPORT)

Company: Department of the Navy - Immediate Office of the Chief of Naval Operations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This is a public notice for anticipated vacancies through the Certain Personnel/Modified Direct Hire Authority. Interested applicants must follow the 'How to Apply' section, as applications won't be accepted via this flyer. There's no guarantee of actual vacancies being filled. The role requires US citizenship, suitability for federal employment, direct deposit participation, E-Verify, and security clearance. It's a Cyberspace Workforce position, Technical Support Specialist/Customer Service, at BASIC proficiency level. The position requires IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is needed for GS-11 and GS-09, with education serving as an alternative. The position offers telework, potential incentives, and a comprehensive benefits package.

Operations Research Analyst

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an Operations Research Analyst position at a multi-disciplinary team supporting the NNSA Future-Years Nuclear Security Program (FYNSP). The role involves providing analytical support in areas such as cost, schedule, risk, portfolio, budgeting, decision-analysis, and data collection. The position is a Term appointment, not-to-exceed 2 years. Requirements include passing a pre-employment drug test, obtaining a Q level Security Clearance, being a U.S. citizen, and compliance with various government regulations. The ideal candidate should have at least one year of specialized experience in applying operations research concepts and possess competencies in cost benefit analysis, customer service, oral communication, team building, and technical competence.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 21, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Attorney Advisor (General)

Company: Other Agencies and Independent Organizations - Merit Systems Protection Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The MSPB, an independent agency safeguarding federal merit systems, is hiring an attorney for the Office of the Clerk of the Board. The role involves supporting petition review and adjudication processes, providing legal information, and collaborating with other attorneys. Requirements include US citizenship, Selective Service registration, background investigation, and E-Verify clearance. The position requires a law degree and professional legal experience in federal employment law, with preferred experience in relevant labor law. Comprehensive federal benefits are offered.

Account Manager - West

Company: Quantum Metric, Inc.

Location: Washington DC

Posted Dec 21, 2024

Quantum Metric is a remote-first company with a diverse and inclusive culture, offering coaching and training programs to empower employees. They have a strong focus on customer success, with an Account Manager role that involves strategic customer engagement, collaboration with Sales, and managing renewal and expansion goals. The company offers competitive compensation, benefits, and perks, including medical insurance, 401k with employer match, and unlimited PTO. Quantum Metric is a leader in Continuous Product Design, helping organizations understand the digital customer journey and prioritize based on customer needs.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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