Customer Success Manager Jobs in Washington DC

58,179 open positions · Updated daily

Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Sr. Product Manager, Enterprise

Company: Transaction Network Services

Location: Washington DC

Posted Dec 20, 2024

The text describes a Senior Product Manager position at TNS, focusing on the call enrichment and protection product portfolio. The role involves driving product strategy, defining requirements, and collaborating with various teams. The successful candidate will be responsible for developing products, conducting competitive analysis, and owning product KPIs. The company offers a competitive benefit package and is an equal opportunity employer.

Psychologist - Psychology Program Manager (VIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

This job posting is for a Psychology Program Manager position at the VA, eligible for the Education Debt Reduction Program (EDRP). The role requires U.S. citizenship, proficiency in English, and a doctoral degree in psychology. Applicants must have at least three years of experience as a professional psychologist, with one year equivalent to the GS-13 grade level. The position involves organizing work, setting priorities, delegating tasks, and meeting multiple deadlines. It also requires knowledge of evidence-based practices and clinical practice guidelines. Preferred experience includes treatment of Veterans for PTSD and supervisory roles. The role is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is required.

Branch Operations Lead - DC NoVA Market - Falls Church, VA

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Branch Operations Lead Trainee in Branch Banking. The role involves collaborating with the Branch Manager and employees to ensure accurate and efficient customer transactions, while maintaining a welcoming and friendly service. The successful candidate will help customers make the most of their money through education and advice, tailored to their financial needs. Key responsibilities include setting the branch environment for an exceptional customer experience, engaging with clients, managing cash devices, and supporting the Branch Manager in all aspects of branch operations. The ideal candidate should be detail-oriented, organized, and able to multi-task, with a dedication to following policies and procedures. Preferred qualifications include demonstrated ability to connect with customers, influence team members, and have some experience in branch banking or related fields. The company, Chase, is a leading financial services firm committed to creating engaged, lifelong relationships with customers and promoting diversity and inclusion.

Teachers at City Ridge KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Dec 20, 2024

KinderCare Learning Companies, the only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. Teachers and staff are supported with benefits, training, and a community of passionate individuals. The role requires outstanding customer service, organizational skills, and meeting state-specific qualifications.

Supervisory IT Program Manager (INFOSEC/CUSTSPT)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job opening for a Supervisory IT Program Manager (INFOSEC/CUSTSPT) in the Department of Justice (DOJ), Justice Management Division, Office of the Chief Information Officer (OCIO), Service Delivery Staff (SDS), End-User Support Services Section (ESS) in Washington, DC. The role requires U.S. citizenship, a security/background investigation, drug screening, Selective Service registration, and the ability to hold a Top Secret / SCI security clearance. The candidate must also meet all eligibility requirements by the closing date and obtain a Federal Acquisition Certificate within 12 months of appointment. The position is supervisory and requires a one-year probation period to assess supervisory abilities. Basic qualifications include attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is required, involving IT project management, budget planning, acquisitions, and resolving complex telecommunications issues.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Dec 20, 2024

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and opportunities for growth. The work schedule is Monday - Friday 7am - 3:30pm, and Saturdays as needed. Benefits include medical, dental, vision, life, STD/LTD, 401(k), PTO, tuition reimbursement, and more. High school diploma or equivalent, phlebotomy certification, and 2 years of experience are preferred. Strong communication skills and ability to work independently are required.

Project Coordinator, Remote

Company: Aledade

Location: Washington DC

Posted Dec 20, 2024

Aledade is seeking a Project Coordinator to support CMMI programs and deliver high customer service. The role involves processing claims, maintaining records, and providing customer service. The ideal candidate should have a strong background in accounts receivable, Medicare billing, and healthcare industry rules. They should also have excellent communication and organization skills.

Cybersecurity Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 20, 2024

The Aerospace Corporation is seeking a full-time Cyber Security Architecture and Information Systems Security Engineer Specialist to work on space launch ground and user mission data. The role involves implementing and monitoring security measures, identifying and defining system security requirements, and designing computer security architecture. The successful candidate will have a BS degree in STEM, 8+ years of industry work experience in Cybersecurity or Information security engineering, and demonstrated capability in mission definition, functional decomposition, requirements allocation, system design, and system lifecycle experience.

Senior Desktop Engineer

Company: FINRA

Location: Washington DC

Posted Dec 20, 2024

The text describes a Senior Desktop Engineer role at FINRA with responsibilities including proposing design and implementing enhancements, developing and deploying unattended operating system installations, creating documentation, designing and managing the infrastructure, driving technical debt out of the environment, implementing companywide desktop standards and procedures, and providing in-house solutions for automating, querying, and addressing configuration issues. The role requires experience with Active Directory, MS Office suite, Windows and MAC OS, C, C++, net, and other similar coding languages, as well as experience with system automation, software testing, and deployment. The role also involves customer service, communication, problem-solving, and decision-making skills. The proposed salary range for the role is $92,500 to $200,200.

Program Finance Partner

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 20, 2024

The Aerospace Corporation is seeking a Program Finance Partner to support the ATD General Manager. The role involves baseline management, direct delivery analysis, government customer interaction, tracking of funding, annual and multiyear budgeting, development of financial forecasts, EACs, and planning scenarios. The candidate will also be responsible for improvements in financial and business processes, serving as a trusted financial advisor to all levels of the Division, and working closely with the Sr Program Finance Manager and Group CFO to ensure a consistent vision and implementation of financial policies and practices.

Laboratory Assistant

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 20, 2024

The Lab Assistant performs various tasks including specimen collection, data entry, and customer service. They are responsible for following laboratory policies and procedures, as well as maintaining workplace cleanliness and safety. The position requires basic computer skills, good communication skills, and problem-solving abilities.

Cloud Engineer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 20, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm based in Dulles, Virginia, is seeking a Cloud Engineer for a proposal effort. The role involves designing, implementing, and managing cloud-based systems for critical services in application development, cybersecurity, and network operations. The ideal candidate must be a subject matter expert in AWS, Google Cloud, and Azure, hold a DoD Directive 8570, IAT III or IAM III certification, and possess an active TS with SCI eligibility. SkyePoint offers competitive compensation, benefits including health insurance, dental plans, disability, life insurance, and a 401k match, along with a flexible work environment and opportunities for professional development.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

Related Pages