Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Supervisory IT Specialist (Mobile Device Management)

Company: Department of Labor - Office of the Assistant Secretary for Administration and Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job opening for a Supervisory IT Specialist (Mobile Device Management) in the Office of the Chief Information Officer (OCIO) of the Department of Labor (DOL). The OCIO is a customer service organization providing IT solutions to advance DOL's mission. The role requires IT-related experience demonstrating four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Applicants must have 52 weeks of specialized experience equivalent to at least the GS-13 level in the Federal Service. Specialized experience includes implementation, management, and support of mobile devices and their management solutions, establishing standards, and possessing excellent problem-solving skills. The position is outside the bargaining unit and requires U.S. citizenship, a minimum age of 16, and a supervisory probationary period if not met. It also involves financial disclosure requirements and a heightened ethical responsibility for supervisors.

Sr. Engineer, Conference Rooms and Digital Signage

Company: GEICO

Location: Washington DC

Posted Dec 20, 2024

GEICO is seeking a Senior Engineer with experience in video conferencing and digital signage tooling to drive their insurance business transformation and improve product delivery. The role involves defining and driving projects, partnering with vendors, and ensuring high uptime for mission-critical systems. The ideal candidate has 4+ years of experience in AV platforms, with a preference for Webex and Zoom experience.

Specialist, Loss Control

Company: Nationwide Insurance

Location: Washington, DC

Posted Dec 20, 2024

Nationwide Insurance is seeking a Loss Control Specialist for Washington with responsibilities in Seattle-Tacoma area. The role involves providing risk management services, conducting risk assessments, and building relationships with customers and business partners. The ideal candidate should have 5-10 years of commercial loss control experience, a relevant degree, and be working towards a professional designation. Strong project management, relationship, marketing, and consulting skills are required.

Information Technology (IT) Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - National Highway Traffic Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The role is for an Information Technology Specialist in the Office of the Chief Information Officer (OCIO), reporting directly to the Director of Office of IT Services. The main responsibilities include aligning business and enterprise initiatives, modernizing cloud infrastructure, implementing standards, building CI/CD pipelines, and maintaining systems software and hardware. The position requires U.S. citizenship, specialized experience, submission of required documents by the closing date, and may involve travel, telework, background investigation, and a probationary period. Qualifications include experience in IT program management, cloud infrastructure, system development lifecycle, and network analysis.

HR Associate Manager (Recruiter)

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

Addison Group is recruiting for a Recruiter position in Bethesda, MD. The ideal candidate should have at least 3 years of recruiting experience, preferably in non-profit or education sectors. The role involves full life-cycle recruitment duties, including sourcing candidates, screening, scheduling interviews, and managing hiring processes. The position is remote until September, then becomes hybrid. Proficiency in Microsoft Office and an applicant tracking system, preferably Oracle, is required. The role demands strong communication, networking, and organizational skills, along with the ability to multitask and work in a fast-paced environment.

Program Manager

Company: Red River

Location: Washington DC

Posted Dec 20, 2024

The text is a job description for a Program Manager position in the government sector. The role requires managing projects, coordinating with cross-functional teams, and driving projects to completion. The candidate must have a Bachelor's degree, Secret security clearance, and Project Management Professional certification. Eight years of program management experience in the government sector is required.

Collections Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Collections Specialist role. The role involves daily monitoring and review of delinquent accounts, making outbound collection calls, resolving billing problems, and maintaining customer relations. The specialist will also process payments, communicate with other departments, and prepare reports on collection activities. The job requires using CRM and QuickBooks for account status updates.

Legal Counsel - Tech Regulatory

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 20, 2024

BCG is seeking a Legal Counsel - Tech Regulatory with extensive experience in technology and AI-specific regulatory, policy, and compliance legal matters. The role involves identifying and driving regulatory compliance, developing policies, serving in BCG's Responsible AI and AI risk team, and collaborating with product development teams. The ideal candidate should have a keen interest in AI tools, superior analytical skills, and the ability to manage complex legal matters with diverse stakeholders.

ASSOCIATE DIRECTOR FOR SALES AND MARKETING (CHIEF MARKETING AND SALES OFFICER)

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The U.S. Mint is seeking a Chief Marketing and Sales Officer, or ASSOCIATE DIRECTOR FOR SALES AND MARKETING, to oversee the entire product lifecycle of numismatics. This role involves managing demand, design, schedule, supply, quality, sales, pricing, marketing, and profit & loss. The position requires progressively responsible leadership experience, directly related to the Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TPQs). Key requirements include a one-year probationary period for initial SES appointment, successful completion of a background investigation, and U.S. Citizenship. The role offers competitive benefits, opportunities for telework and flexible schedules, but may require travel. The selected candidate will need to undergo personnel vetting, including a background investigation and enrollment in Continuous Vetting.

Project Manager

Company: Insomniac Design

Location: Washington DC

Posted Dec 20, 2024

Insomniac Design is a global digital agency offering humancentered design services with a focus on design thinking and digital transformation. They are seeking a Project Manager to oversee innovative digital projects, collaborate with teams, and ensure projects are delivered on time, within scope, and budget. The role involves managing client accounts, planning schedules, allocating resources, and maintaining project health. They value diversity, inclusion, and equity in the workplace.

(Senior) Software Engineer - Sports Data (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Dec 20, 2024

The text describes a job opportunity at Sportradar, a leading sports technology company. The role is for a Senior Software Engineer in the Sports Data team, responsible for contributing to API development, testing, and documentation. The company offers a collaborative environment, cloud-native technologies, and a hybrid work model. The ideal candidate should have 4+ years of professional experience in agile software development, high-level programming languages, and backend technologies. The company offers a competitive salary, benefits, and a vibrant and inclusive community.

Senior IT Project Manager

Company: Planet Technologies

Location: Washington DC

Posted Dec 20, 2024

Planet Technologies is seeking a highly motivated Senior IT Project Manager with 7-10 years of experience in large complex IT projects. The successful candidate will have a PMP certification or other project management certification, as well as specific technical certifications in Microsoft 365 and Dynamics 365. The role involves delivering technical projects, managing IT project teams, and ensuring projects are completed in accordance with established standards, schedules, and budget parameters.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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