Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Sr. Cloud Security Controls Enablement Specialist

Company: Merrill

Location: Washington, DC

Posted Dec 20, 2024

Bank of America is seeking a Cloud Security Controls Enablement Specialist for a role focused on designing, implementing, and managing security controls across multi-cloud environments, especially Azure and AWS. The ideal candidate will lead secure cloud architecture design, develop security architectures, evaluate new technologies, and ensure compliance with industry standards. Required skills include deep expertise in cloud security, knowledge of security tools, and experience with cloud and containerized technologies. The role offers a competitive salary range of USD 130,000.00 - 176,900.00 per year along with comprehensive benefits.

Inventory Specialist

Company: Walgreens

Location: Washington, DC

Posted Dec 20, 2024

The role involves executing, monitoring, and training inventory best practices for the entire store, including both front end and pharmacy. Key responsibilities include supporting pharmacy inventory management activities, championing On-Shelf Availability, and ensuring accuracy of planograms. The individual is also responsible for reviewing and coordinating the proper use of reports and system applications, and executing front end and pharmacy asset protection techniques. Customer experience is a focus, with the role requiring engagement with customers, resolving issues, and modeling customer service best practices. Operations involve executing and coaching team members on warehouse and vendor inventory management processes, and completing pricing activities. The role also includes maintaining accurate inventory counts, ensuring inventory compliance with state and local laws, and assisting in the maintenance of inventory records. Basic qualifications include one year of prior retail work experience with knowledge, fluency in English, and a willingness to work flexible hours.

IT Customer Support

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is offering an exciting IT Customer Support Associate opportunity in Washington, D.C. The role involves supporting customers in a deskside environment, resolving issues, and escalating when necessary. The ideal candidate should have 2+ years of relevant experience, familiarity with Microsoft Office Suite, and the ability to obtain ITIL v4 and A+ certification. A Bachelor's degree in Computer Science or an IT related field is preferred. The position offers a pay range of $65K-$75K.

Accounts Receivable / Collections Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Accounts Receivable Specialist role involves calling on assigned accounts to collect open invoices, resolving customer issues, and monitoring aging and adjustments. The role requires an Associate's degree in accounting or relevant work experience. Addison Finance & Accounting offers competitive salaries, benefits, bonuses, and potential for permanent employment. Candidates should apply directly or email [email protected].

Inside Sales Representative - Work From Home (Washington, DC)

Company: HomeAdvisor

Location: Washington, DC

Posted Dec 20, 2024

HomeAdvisor, a top workplace, offers homeowners tools for home improvement projects and helps service professionals grow their businesses through advertising and lead generation. Post-merger with Angie's List, it forms ANGI HomeServices Inc. HomeAdvisor Sales provides a supportive team environment with incentives like team outings and competitions. The Inside Sales Representative role involves a training program, cold calling, selling HomeAdvisor as a marketing solution, and meeting sales targets. Benefits include a base salary, uncapped commission, health coverage, and retirement plan.

Solutions Consultant Manager - Intel (Pre-Sales)

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is seeking a Solutions Consultant Manager to lead a team in providing technical guidance and solution development to customers, aiming to protect them from advanced cyber threats. The role involves recruiting and mentoring team members, driving platformization efforts, and collaborating with various teams to ensure customer success. The ideal candidate should have a TS/SCI clearance, experience as a pre-sales System Engineer Manager, and industry knowledge of security product market trends. The company values diversity, innovation, and commitment to its mission of being the cybersecurity partner of choice.

Privacy Consultant

Company: NTT DATA Services

Location: Washington, DC

Posted Dec 20, 2024

NTT DATA is currently seeking a Privacy Consultant for a hybrid role in Washington, DC. The successful candidate will support the agency's Cybersecurity Privacy team, conducting documentation reviews, collaborating with other teams, and mentoring junior analysts. The ideal candidate will have a Bachelor's degree, minimum 2 years of professional experience, and a Secret Security Clearance. Preferred qualifications include experience with Privacy Impact Assessment/Privacy Threshold Analysis, SORNs, SHRs, ODPA.

Administrative Assistant

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Administrative Assistant position at Addison Group is crucial for the success of Recruiters/BDMs. The role involves managing confidential information, coordinating meetings, and providing administrative support. The ideal candidate should have strong communication skills, be results-oriented, and capable of working with diverse personalities. Addison Group offers training and career development opportunities.

Branch Manager

Company: PNC

Location: Washington, DC

Posted Dec 20, 2024

PNC is seeking a Branch Manager for its Retail Branch organization in Washington DC. The role involves leading branch performance, driving revenue and customer loyalty, and creating a differentiated customer experience. The manager will also be responsible for risk management, compliance, and team development. PNC values a customer-focused approach, risk management, and inclusive workplace culture. The position requires 3+ years of related experience and offers a base salary of $74,000.00 - $112,450.00, along with comprehensive benefits.

Developmental Engineer

Company: Lee Company

Location: Washington, UT

Posted Dec 20, 2024

The Air Force is seeking Developmental Engineers to join their operations. The engineers must meet several requirements, including a bachelor's degree in engineering and completion of specific courses. They will be responsible for planning and implementing projects, and are essential to the success of operations worldwide.

Outside Sales Reps Hiring Immediately

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

District Manager - Hotel & Conference Centers

Company: Aramark

Location: Washington, DC

Posted Dec 20, 2024

The role of District Manager involves overseeing a portfolio of hotel and conference centers in the Southeast region, generating $30-50M+ in revenue. Key responsibilities include providing vision, planning, and control, executing the General Management program, and focusing on growth, cost, and productivity. Success is measured by revenue growth, EBIT, margin, consumer satisfaction, client loyalty, and employee engagement. The position requires frequent travel and a salary range of $145,000 to $150,000, with potential for additional compensation. Qualifications include 5-10 years of leadership experience with P&L responsibility, strong talent development skills, and a bachelor's degree.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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