Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Part Time - 20 Hour - Associate Banker - McPherson Square- Washington DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

The job posting for an Associate Banker- Market Expansion in Branch Banking emphasizes a strong commitment to customer and employee care, diversity, and inclusion. The role involves delivering exceptional customer experiences, building long-lasting relationships, and providing tailored financial advice. Key responsibilities include managing branch operations, cash devices, and client meetings, as well as educating clients on technology self-service options. The ideal candidate should have 6+ months of customer service experience, strong interpersonal skills, and a desire to influence and connect customers to technology. The company, Chase, is a leading financial services firm offering competitive total rewards and benefits, valuing diversity and inclusion.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Dec 20, 2024

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and opportunities for growth. The position offers a pay range of $16.00 - $26.00 per hour and comprehensive benefits. Responsibilities include blood collections, specimen processing, and maintaining patient information logs. Requirements include phlebotomy certification, 2 years of experience preferred, and strong communication skills.

Business Development Associate

Company: EVERFI

Location: Washington, DC

Posted Dec 20, 2024

EVERFI, a technology company founded in 2008, focuses on social impact through education, addressing issues like financial wellness and mental health. The company has reached over 41 million learners globally and has received recognition from Fast Company and Fortune Magazine. EVERFI is backed by prominent investors including Jeff Bezos and Eric Schmidt. The Business Development Associate role supports the Enterprise Revenue Team to maximize new logo acquisition and upsell to current customers, facilitating sales processes and contributing to EVERFI's revenue goals.

RVP, Agentforce + Data Cloud - Public Sector

Company: Salesforce

Location: Washington, DC

Posted Dec 20, 2024

Salesforce is seeking a dynamic and visionary Regional Vice President of Sales to lead the Agentforce sales team. The role involves driving long-term growth, fostering client relationships, and leveraging AI-driven technology. The ideal candidate should have a strong technical background, deep expertise in AI solutions, and a history of building high-performance sales teams.

Supervisory General Engineer

Company: Department of Homeland Security - U.S. Coast Guard

Location: Seattle, Washington Seattle, Washington

Posted Dec 20, 2024

This job posting is for a position in the U.S. Coast Guard, Shore Infrastructure Logistics Command (SILC) in Seattle, WA. The role requires U.S. citizenship or nationality, registration or exemption from the Selective Service, and successful completion of a background investigation. The position mandates a professional engineering degree or equivalent experience, with specialized experience required for GS-13. Key skills include attention to detail, customer service, oral communication, and problem-solving. The role offers comprehensive federal benefits and encourages applications from persons with disabilities and disabled veterans.

Client Service Associate

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A growing company, recognized by Forbes, is hiring Client Service Associates in Mclean. The role involves resolving client inquiries via phone, email, and live chat, setting up client accounts, ensuring compliance, and handling sensitive information. The position offers a catered lunch twice a week, a collaborative office environment, and a pay starting at $17/hr with potential increases. There's an opportunity to become a permanent team member after a 30-day evaluation.

Class A Associate Driver

Company: Coca-Cola

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a full-time position as a delivery driver in Washington, DC, offering a pay rate of $28.00 per hour, full benefits, and 401k with employer match. The role involves operating company equipment safely, delivering products to customers, and providing excellent customer service. After six months, career advancement opportunities are available.

Global Public Affairs Head, Hemophilia

Company: Sanofi U.S.

Location: Washington, DC

Posted Dec 20, 2024

Sanofi is seeking a Global Public Affairs Head for Hemophilia to lead public affairs strategies for the hemophilia portfolio, focusing on in-line and pipeline assets. The role involves developing global PA plans, engaging with stakeholders, and ensuring alignment with local realities. The ideal candidate should have a public health or health care related degree, 12+ years of relevant experience, and a strong track record in public affairs, policy development, and patient advocacy.

Senior Sales Executive, Mid-Law (NJ & PA)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a Senior Sales Executive for a Medium Law Firm, responsible for selling WestLaw, Practical Law, CoCouncil, and other products. The role involves driving results, closing deals, managing relationships, and possessing product knowledge. The ideal candidate should have 5+ years of sales experience, a college degree, and knowledge of the legal industry. Benefits include comprehensive wellbeing programs, a culture of equality and inclusion, learning opportunities, social impact initiatives, and purpose-driven work. The role offers a competitive salary range of $182,000 - $338,000, depending on location and experience.

Lead Building Engineer

Company: CBRE

Location: Washington, DC

Posted Dec 20, 2024

The job posting for Lead Building Engineer at CBRE describes a role that involves performing preventive and corrective maintenance, working under limited supervision, and applying trade skills such as carpentry, plumbing, and electrical work. The position requires a high school diploma or equivalent, four years of related experience, and various certifications. The company offers competitive compensation, benefits, and opportunities for growth and development.

Information Technology Specialist (Data Management), CG-2210-13 (FPL: CG-14)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Legal Division's Legal Information Technology Unit, responsible for providing IT services. The role requires U.S. citizenship, a background investigation, and completion of a confidential financial disclosure. Specialized experience is needed in safeguarding data, designing data visualizations, and using project management methodologies. IT-related experience is also required, demonstrating skills in attention to detail, customer service, oral communication, and problem-solving. Eligibility for ICTAP is possible with a score of 80 or higher. The selected candidate will report to their duty station two days a week and may undergo a probationary period. A comprehensive benefits package is offered.

Information Technology Specialist, CG-2210-12 (FPL: CG-13)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Legal Division's Legal Information Technology Unit, responsible for providing comprehensive IT services. The role requires U.S. citizenship, a minimum background investigation, and specialized experience in delivering IT solutions using project management methodologies. Essential competencies include attention to detail, customer service, oral communication, and problem-solving skills. The position may involve a probationary period and two days of in-office work per week. Benefits include a comprehensive package, some of which are competitive in both private and public sectors.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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