Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Senior Technical Support Engineer

Company: 3E

Location: Washington DC

Posted Dec 10, 2024

3E is a mission-driven company offering comprehensive data analytics and software solutions for workplace, chemical safety, product stewardship, supply chain management, and sustainability. They aim to shape the future by empowering global teams and maintaining excellence in all aspects. The Senior Technical Support Engineer role is critical for ensuring reliable, secure, and efficient technical operations, fostering collaboration, and driving innovation.

Legal Support Assistant

Company: Ballard Spahr LLP

Location: Washington DC

Posted Dec 10, 2024

Ballard Spahr is a renowned national law firm offering a diverse and supportive work environment for Legal Support Assistants. The role involves general and legal administrative responsibilities, with opportunities for professional development and impactful contributions. The firm values diversity and offers an excellent benefits package.

IT Support Technologist II

Company: CAE

Location: Washington DC

Posted Dec 10, 2024

The Service Desk Technology Leader role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests. The role involves leading incidents and requests to resolution, developing Service Desk process and workflows, providing communication plans to customers, and contributing to the Change Management Process. The ideal candidate should have extensive experience with hardware and software platforms, excellent customer service skills, and knowledge of Microsoft Active Directory, Office 365, TCPIP networking, and related network services.

IT Help Desk Support Specialist

Company: CSA - Careers

Location: Washington DC

Posted Dec 10, 2024

The job posting is seeking a highly skilled IT Help Desk Support Specialist to provide installation, maintenance, and hardware and software troubleshooting for various IT equipment at the Washington Navy Yard. The specialist will also support network connectivity, mobile technology, and CAC deployment. The role requires a clearance, bachelor's degree, and four years of technical experience. The successful candidate will be part of an award-winning team and will have the opportunity to build a long and successful career.

Senior Proposal Manager

Company: Barbaricum

Location: Washington DC

Posted Dec 10, 2024

Barbaricum is a rapidly growing government contractor seeking a highly motivated Proposal Manager to lead proposal efforts across all company sectors. The ideal candidate should have 10+ years of experience in proposal management, with 5+ years leading complex Federal Government submissions. The role involves developing well-articulated, compliant, and compelling value propositions for proposal development, leading teams using APMP and Shipley best practices, and working with various procurement tools.

Cleared Senior Power Platform CoE Solution Architect

Company: True Tandem

Location: Washington DC

Posted Dec 10, 2024

TrueTandems is seeking a Senior Power Platform CoE Solution Architect to support the technical development for projects advancing the digital transformation of critical government systems with true mission impact. The role requires experience and passion for coding and a strong desire to solve customers' unique technology challenges. The position requires establishing and enforcing governance policies for Power Platform usage, managing Power Platform licenses, user permissions, and environment capacity, and providing technical support to Power Platform users.

Enterprise Sales Director - Healthcare (Provider)

Company: ServiceNow

Location: Washington DC

Posted Dec 10, 2024

ServiceNow is a global market leader in AI-enhanced technology, providing an intelligent cloud-based platform to help organizations find smarter, faster, and better ways to work. They are looking for a direct Sales Executive to build a team, drive sales strategy, and support field sales teams in closing opportunities. The role requires extensive track record of new business sales success, strong strategic thinking, and the ability to build long-term strategic and senior-level relationships.

Sr. Software Engineer - Applied AI (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a Senior Software Engineer position at GEICO. The role involves leading the development of AI product features, integrating AI models into customer-centric applications, and working with AI researchers and data scientists. The ideal candidate has extensive experience in software development, open-source frameworks, and cloud services. The position offers a competitive salary and benefits package.

Senior Accountant (Level 5)

Company: Core One

Location: Washington DC

Posted Dec 10, 2024

The text describes a job position for a Senior Accountant in the US Government's Northern Virginia area. The candidate will be responsible for financial strategic and operational advice, financial reporting, internal controls, and financial data integrity. The position requires a current TSSCI with polygraph clearances and a degree in Accounting. The candidate should have at least 11 years of professional accounting experience and be a Certified Public Accountant (CPA) or MBA.

Systems Support Engineer I

Company: Red River

Location: Washington DC

Posted Dec 10, 2024

The Systems Support Engineer role at Red River Managed Services involves providing direct support to internal team members and customers, handling incoming calls and tickets, performing system analysis, and maintaining accuracy in reporting. The ideal candidate should possess collaboration, creativity, empathy, integrity, judgment, purpose, resiliency, and selflessness skills. They should also have experience in incident and problem management, ticket handling, escalation, performance monitoring, advanced IT troubleshooting, technical run book creation, and maintenance. The role requires a BS degree, previous technical support success, and IT hardware/software knowledge. It also requires a SECRET security clearance.

Operations Associate, Courier Communications

Company: Wolt

Location: Washington DC

Posted Dec 10, 2024

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. They connect people looking to order food and other goods with people interested in selling and delivering them. Wolt develops a wide range of technologies and operates its own grocery stores. Their mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. They value diversity, equity, and inclusion and aim to offer equal opportunity for everyone to work with them. The company offers a wide range of job opportunities, including a Courier Communications Associate position, which involves crafting and optimizing courier engagement content, maintaining web pages, streamlining processes, and more.

Senior Anti-Money Laundering Analyst ISA II-C

Company: KACE

Location: Washington DC

Posted Dec 10, 2024

The Senior Anti Money Laundering Analyst position at KACE offers the opportunity to provide project management support, analysis, and subject matter advice to complex investigations. The role involves investigative support, program support, training, and reporting. The ideal candidate should have a Bachelor's degree, significant prior work experience, and proficiency in various computer software and relational database systems.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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