Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Junior Full Stack Developer

Company: CACI International Inc

Location: Washington DC

Posted Dec 10, 2024

CACI is seeking a Full Stack Web Developer to create custom enterprise web application solutions to support the NationalSecurity Mission. The candidate will have extensive knowledge of system implementation and full project lifecycle experience on multiple projects. The position offers a competitive compensation package, comprehensive benefits, and opportunities for continuous growth.

Principal Consultant

Company: Fractal

Location: Washington DC

Posted Dec 10, 2024

The text expresses a positive sentiment about working at Fractal, a strategic AI partner to Fortune 500 companies. The company is described as a place where people truly believe in what they are doing, and where individual choices, freedom, and diversity are valued. The role of a Retail Consulting Principal is highlighted, which involves providing innovative solutions and driving impactful change within the retail space. The company offers competitive benefits, including health, dental, vision, life insurance, and disability plans, as well as a 401k plan and paid holidays.

Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Dec 10, 2024

The text describes a detailed job description for an administrative and document services role at Hogan Lovells. The role involves creating and editing documents, providing administrative support, and maintaining client contact information. The position requires working independently, meeting deadlines, and adhering to firm policies. The role also involves customer service, initiative, accountability, work management, communication, teamwork, and technology skills. The position is a full-time role with flexible hours and overtime opportunities. The salary range is $78,200 to $88,500.

NIH Site Director

Company: iParametrics, LLC

Location: Washington DC

Posted Dec 10, 2024

The text describes a project opportunity for a Site Director at the NIH Campus in Bethesda, MD. The project involves leading operations and maintenance efforts at two state-of-the-art buildings, including a cutting-edge research hospital and a modern allelectric power plant. The role requires managing daily operations and maintenance, building relationships with NIH stakeholders, and leading a diverse team. The project has a two-year construction phase followed by a five-year operational phase with renewable one-year options.

IT Systems Administrator

Company: Prestige Development Group

Location: Washington DC

Posted Dec 10, 2024

Prestige Development Group is a leading US-based software development company seeking innovative IT professionals to join their team in Washington DC. They offer a culture that celebrates innovation, provides opportunities for growth, and fosters an environment where talents can flourish. They are looking for a Junior IT Systems Administrator to support their IT infrastructure and systems, including network servers, Microsoft Office 365 cloud services, and other IT systems.

ITSM Program Manager

Company: Makpar

Location: Washington DC

Posted Dec 10, 2024

The role of the Enterprise Service Desk senior Program Manager involves overseeing all aspects of service desk operations for federal agency contracts, ensuring efficient and effective service delivery, maintaining compliance with federal standards, and driving continuous improvement. The ideal candidate is a seasoned leader with a deep understanding of federal IT environments, exceptional communication skills, and proven expertise in managing large complex programs.

Qualifications Compliance Specialist

Company: OTC Markets Group Inc

Location: Washington DC

Posted Dec 10, 2024

OTC Markets Group is seeking a Compliance Specialist to join their Issuer Services team in Washington DC. The company offers a competitive compensation package, a hybrid work environment, and a focus on employee satisfaction. The role involves processing applications and agreements, conducting background checks, monitoring compliance, and providing customer support. The company values data collection, research, and communication skills. They offer benefits such as generous PTO, health insurance, and a 401k plan. The company operates regulated markets for trading US and international securities.

Engagement Manager

Company: Fractal

Location: Washington DC

Posted Dec 10, 2024

The text expresses a positive sentiment about working at Fractal, a strategic AI partner to Fortune 500 companies. The company is described as a place where people are passionate about what they do, and where individual choices and freedom are valued. The company is also described as a place where imagination is at the heart of every decision, and where a true Fractalite is someone who empowers imagination with intelligence. The company has been recognized as a Great Place to Work and a Cool Vendor by Gartner.

Momentum Functional Analyst

Company: CACI International Inc

Location: Washington DC

Posted Dec 10, 2024

CACI is looking to hire a Momentum functional analyst to join their growing VA FMBT Team. The position requires Momentum COTS system experience and the ability to work at their Ballston location on a part-time basis. The role involves assisting with implementing Momentum, providing system and federal financial expertise, and collaborating with other analysts and clients. The position offers a competitive salary range of $48,300 - $96,600 and a flexible work environment.

Project Manager (Workfront Implementation)

Company: LeapPoint

Location: Washington DC

Posted Dec 10, 2024

LeapPoint is a digital advisory firm that helps organizations connect their people processes and technology to improve orchestration across the entire marketing lifecycle. They are an Adobe Gold Solution Partner with expertise in the Adobe Experience Cloud ecosystem. As a Project Manager, you will act as a strategic partner with clients, manage delivery and implementation of Connected Work programs, and coordinate with the SalesAccount team. The position requires primary experience in managing projects related to SaaS implementations and 4+ years of project management experience. The role may require approximately 10-20 travel.

Senior Administrative Specialist

Company: INTECON

Location: Washington DC

Posted Dec 10, 2024

INTECON LLC is seeking a highly experienced Senior Administrative Professional to support the Office of the Associate Administrator within FEMA's Office of National Continuity Programs. The role requires a minimum of 10 years of relevant experience in supporting senior staff and managing complex operational priorities. The successful candidate will have a strong communication and interpersonal skills, analytical and problem-solving skills, and exceptional organizational skills. The position offers comprehensive group health plans, company-paid short-term and long-term disability, life and AD&D insurance, flexible spending accounts, and a 401k retirement plan with company match. INTECON is an Equal Opportunity Employer committed to fostering diversity and inclusivity.

Technical Project Manager

Company: Analytica

Location: Washington DC

Posted Dec 10, 2024

Analytica is seeking a Technical Project Manager to lead and manage a data management software development and IT services project for a high-profile financial regulatory client. They offer competitive compensation, opportunities for bonuses, employer-paid health care, training, and development funds, and a 401k match. The role involves regularly interacting with clients, managing project delivery, agile project ceremonies, and activities, providing client interface and consulting support, and ensuring project activities and deliverables are accomplished within the general scope of project requirements.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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